Perfect location, friendly, welcoming Staff and great service.Comment of S. Vagn , Denmark the 2016-10-06
"Wake up and smell the Nespresso"
Very good hotel. Rooms with proper baths to ease the aches of walking miles in Berlin plus superb bed and pillows. Sadly the Nespresso capsule coffee machine in the room produced a nasty brown fluid. Tried but could find no source of Rombout filters (or the like) nearby. Perhaps there are other brand filters to fit the machine - used ours once. Some rooms have excellent exterior views - we asked - but got the atrium with plastic cows... some you win... Breakfast magnificent although a requested fried egg still hasn't arrived. Very good location near Zoological Garden bus terminal and train station. The 100 and 200 buses and the Sbahn ride to Alexanderplatz recommended for sightseeing.
We stayed from 11-14th November for a friends trip to Berlin. The welcome was 5☆, we booked via Fleetway Travel with a deal that included an Advantage Room, free daily mini bar, shoe shine service and breakfast. I found my pillows very soft, when I asked for these to be changed I was given a neck support one. It was 5☆ service throughout our stay. It's in the centre of everthing, surrounded with shops and restaurants, a direct train from the airport within a 5 minute walk. Perfect. We will return. Thank you.
"Ok for a stay but be ready for suprises!"
Swissotel used to be a top brand in the hotel business. But at least the Berlin branch has made it to 'another' level. The check-in was ok. Stay was average but as expected. Been out for meeting most of the hours so I guess that's suffice. Told the front counter (and payment made!) for extension of the last day till 8pm. When we got back to the hotel at 6pm, access cards were barred. Went to the counter, we were told that it was our own faults as we placed the access cards too near to the mobile phone in our pockets. But wait! The access card was in the right pocket and my mobile phone was in the left pocket! Plus, how do you explain that my other friends' access cards were also barred (he had his mobile phone in his bag all the time!). No apology from the front counter. Just blame game. I guess it has become the standard answer for all 'deactivated' access card issues. Swissotel please improve on service thanks.
"Very nice experience "
I really enjoyed my stay here. I had a lovely room with a street view and the included breakfast was fabulous. I think it is very good value for money. It’s in the heart of West Berlin, and an easy walk to zoo station, the zoo and the Tiergarten. On the same trip I stayed near Potsdamer platz too, when I return I will stay at Swissotel!!
"Disappointed with check-in process"
I checked in next to a colleague. My colleague was immediately told, welcome sir, you have been upgraded to a wonderful room. I smile and ask the lady who is checking me in whether I am upgraded too and she responds, no Madam, if you want an upgrade too, you'll have to pay for it. Oh, thanks for the nice and warm welcome!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM