of TripAdvisor Travelers recommend this hotel
"Great location and breakfast"
Fifth time here but still consistent service. Great location and hospitality. Just bout 5 mins walk to subway. Receptionist allowed early check in. Room is of average size but have a good view facing main shopping district. Overall good experience
"Where did the service disappear to'"
Very disappointing visit just over one year after several good stays. Bathtub in the bathroom had a broken drain, meaning it wouldn't open. You'd think housekeeping would have noticed in those three days' Or I should probably add the bathtub wasn't clean in the first place either... Breakfast seating service seemed to be mostly provided to locals, meaning that nobody would ever ask if I wanted coffee or tea with the buffet. Again a deterioration compared to before and the food served in the buffet appears to have been scaled back as well, including in quality. It was impossible to get a taxi and little to no support was received from the staff on hand, who were mostly interested in fixing their hair on their smartphones. The concierge had advised to queue for a taxi rather than book a car. As a result ended up being late after lengthy queueing every day. Only after vocally complaining was any service provided to get some taxis to the hotel. I certainly wasn't the only foreign visitor stuck in the taxi queue.
Perfect Hotel. It means nice location either for business, shopping or at evening. Most friendly staff, wonderful rooms especially Pinnacle Suite is highly recommended. Preferred Hotel to me since years. Executive floor including all Service much better than at other comparable hotels. Always a pleasure staying here. Special thanks to Executive Floor Team for making your stay always as comfortable as possible. Thomas S.
"Good reasonably priced business hotel great service and facilities"
I stayed here for the location it is very close to the Jinan temple and shops and restaurants. In particular I visited the Jen dow vegetarian restaurant which is directly behind the Jinan temple. 3 floors of Taiwan vegetarian style food. If you are a vegetarian you will love this place. This is a beautiful part of Shanghai, they light up Nanjing rd west shopping area at night, creating busy but at the same time atmospheric scene. The hotel foyer is very welcoming and the lobby lounge is excellent. The pool and spa facilities are also excellent. There are many luxury hotels in this area but I found this one to be the best value for money. Rooms are very well laid out and functional bathrooms are a very nice size. My room although not a fantastic view was very comfortable and clean and had the added feature of being able to open the window which was nice to let some air in, not common in most Shanghai hotels.
"I did not have time to complain"
I have sympathy for a hotel when bad reviews occur on trip advisor when the guest (me) did not complain. However, I did not have time to complain as I was working and a top hotel should not leave the guest for the wish to complain. I was in room 626 and would advise every traveller to avoid this room. There was no view bar the air-conditioning units which made a noise keeping me awake. Other guests loudly arguing in the corridor also disturbed my sleep. My bathroom had no working hot tap in the bath so I had showers. The shower did not functioning brilliantly either. If the hotel was not supposed to be a quality one I might have scored it high on the basis of the breakfast which was good. However, I was offered 'young girls' on leaving the hotel and the management needs to jump on this as it is very seedy. This was not the only time I was accosted by professional in Shanghai. I am sure I was unlucky with my room but there should be no bad rooms in a five star hotel so they need to up their game.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM