of TripAdvisor Travelers recommend this hotel
"Great bosphrous view room and the worst garden view room"
As we booked 2 rooms from two different agencies,one of them was bosphorus view and the other one the garden view,.. You can not find any other hotel better than swissotel,in bosphorus view,..it was the best room with excellent facilities and view we’ve ever experienced.. Top floor with lovely scene of the sea, sunset and ships.. But today,when we changed the room for the rest of our stay,the room was on the 6th floor(3 floors below the lobby on the 9th) and smelly that i had tu turn on the fan,and it had fewer facilities than the bosphorus view,..smelly room,simple bidet toilet(different from the good one in the prevoius room),smaller shower-bath,and,even the tea bar was different with less coffe and an old coffe maker device..!! We asked the staff if we could change the room with another bosphorus view,and he answered in the worst way he could and told us that it is impossible..without checking the possibility.. In my opinion,unfortunately,the garden view room was not stand for the standard and ideal room for swissotel.. I felt that we were a guest of swissotel just for that first 3 days and also the staffs didnt treat us as good as when we resided in the bosphorus view.. It wasnt mentioned any where,that the difference between garden and bosphorus view contains the lowest and fewer facilities of the room and not just the view! I just expected my room’s view to be changed not even the amount of the coffe and the type of the bidet and the size of the shower-bath! You can find such a simple room with lower price in a better part of the city,as the path back to the hotel is uphill and it is really difficult to walk that long distance.. Although the breakfast is great and you can find every thing that you may think of that or even you may not,there is not any one who serve you tea or coffe at the table and you have to shake your hand or ask them to come!I had never such an experience in other 5 star hotels! The roof bar-resturant was great,with polite,smiley and helpful servants,.. The gym part was great enough and the indoor pool also was good but it’s water was very cold and i couldnt swim any more because of headache after swimming in that cold water..but using the jacuzzi was an amazing experience,with warm water that you liked to sleep in there.. One negative point for the bosphorus room was a short-circuit in th commode’s lamp that we heard a clicky sound all the time,we asked them to fix it twice,but nothing happend and we had to tolerate that.. Over all except from the garden view room the hotel was excellent.. I suggest you booking this hotel for their wonderful bosphorus view’s rooms and choose other 5 star hotels if you want simple garden view’s room!
An excellent experience - staff attentive but not over bearing, energetic, welcoming. The location is very central - within walking distance to the Bosphorus, Grand Palaces, train stations, street cafes
It was a really good hotel. We had so much fun there. I loved the breakfast. It was complete and fresh It had every thing we wanted for breakfast I enjoyed staying there with those relaxing beds. You should try this hotel!
"At last 5* means 5* service and accommodation"
It's nice when a hotel calls itself 5* and fulfills the requirements. This hotel is beautiful, comfortable, welcoming, clean and has the most attentive staff. I had to go out but had booked my mum for the hamam. A gorgeous young girl at the concierge desk took care of my mum till she was settled with the spa staff, I can't thank the staff enough. Despite being a very large group and many potential mishaps, the staff were amazing courteous and incredibly helpful, each and every single person from the valet to the concierge to reception and spa staff. I was truly impressed by their calmness and professionalism. We had a wedding in Istanbul and were about 45 guests with a list of demands that was never ending. I was ready to give up but the staff never faltered. If we took a cab back, they watched out for us so we didn't get over charged by the driver! Attention to detail was amazing. I wish I could remember everyone's name but I don't so I will just say thank you to every member including management who went out of their way to make us feel welcome and comfortable. The food I had by the poolside and that in the restaurant to the side of the hotel was very tasty and well priced. The only negative is the lobby bar where only one or two members of staff speak English and they seem to be constantly understaffed and take a long time to take orders. But they too are courteous and lovely. The roof bar on floor 16 is amazing and fun and the views are breath taking. I had the second best hamam experience of my life, the first being in Dubai! Very clean and very relaxing. Thank you so much for making this a special week.
Hi it was very nice ... We are happy to be there but it is a little expensive. If you invite our free we come back soon. THANKS for YOUR wellcom AND PLEASE HELP ME TO HAVE A JOB IN YOUR HOTEL,I HAVE SOME IDEA...
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM