"Far Exceeded Expectations - 5 Star Plus!!"
We have travelled extensively on both business and pleasure staying at 5 star hotels throughout the world. In the Caribbean we have visited EPM (many times), Secrets, Zoetry & Sandals so we believe we have a good benchmark to assess the Beloved against. This resort far surpasses all of them so will now be our holiday home for future holidays. Within 27 hours of returning to the UK we had booked our next stay to the Beloved which speaks volumes. We stayed 14 nights in Consentida 3 which is a two storey Casita right on the beach front so the views were fantastic. Early morning sunrises & star gazing in the evenings from the roof top are to die for. When traveling we look for peace, tranquility, relaxation, exceptional service, modern rooms, cleanliness, friendly staff, a nice beach, a resort where you do not need to be up at dawn to reserve a sun bed in the shade, a wide variety of delicious tasty food including vegetarian for one of us. The Beloved ticks all of these plus more. Also we accept that on occasions problems do arise so we assess how these are resolved not the fact we experienced a problem in the first place. We were overwhelmed at how an issue with uninspiring vegetarian food was resolved. The Beloved Team went over and above to ensure that meals were to our satisfaction. Each day a member of staff spoke with us to discuss our dinning plans so every evening we were delighted with fabulous tasty food all of which was fantastic. The chefs sure know how to put flavours together. All of the staff at this resort are truly amazing in fact some of the best we have come across. They are all genuine and want to do their best to ensure that you have a great time. The following were exceptional so deserve a big shout out : Alex (fast & furious) - Pool / Beach Waiter - best ever !!!! Oscar - Pool / Beach Waiter - very efficient so we were never without a drink Jesus Corte - Pool / Beach Assistant Waiter - always toping up our ice bucket Jared - Beach Concierge - a real can do approach to everything, so sincere & genuine Miguel – Guest Services Manager – friendly and helpful, listened to our every need Rafael – Food & Beverage – helped arrange the tasty vegetarian food Cristino - Chef - amazing flavours in his cooking - wow! Lady Chef in Lupita (sorry don’t know her name) - tasty Mexican food Esequiel - Waiter in Lupita - explained every dish right down to the list of ingredients Sara - Hostess in Isla Grill - a kind, delightful lady with a beautiful smile Ofelio - Waiter in Isla Grill - very efficient Susana - Waiter in Isla Grill - warm and friendly Mary - Waiter in Isla Grill - warm and friendly Alondra - Housekeeping - she kept our room immaculate, it sparkled The above guys all went over and above to make our stay special so a massive thank you to all of them. It was also great to bump into Christian, a friend from the EPM team who has moved across to take care of the Beloved pools. Great to hear he's been promoted to pool supervisor. I hope the ex kids playground is soon transformed to a coffee shop because this will be a great new addition plus the space is crying out for a tasteful development. I also hope the hotel enforces the evening dress policy because we were disturbed to see some guests dining in Lupita in beach shorts, t-shirts & flip flops, we believe if this continues the resort will loose the upmarket feel. During our stay there was a change of GM, sadly Noelia has left so I hope the new GM maintains such a great resort. Thank you so much to the wonderful staff at the Beloved - you are simply the BEST. We can’t wait to return.
"it's like dream"
The beach was cleared of seaweed diligently and was beautiful as was the ocean view. Words cannot describe our afternoon at the spa hydrotherapy massage and then a couples massage the first day was the perfect relaxing beginning !
We stayed at Beloved for 8 days from June 30 thru July 8th. We were just a little skeptical after staying the last 7 years at the club at EPM next door. We wanted to try it now that it is adults only. Not knowing what to expect we were certainly not disappointed. Beloved met all of our expectations and was just what we really wanted being a smaller boutique resort and more relaxed and quiet. It is not for the party crowd which we are not. There is no club to upgrade to but it is certainly not needed. Being smaller the whole resort is like the club. No problem ever getting chairs on the beach or pool areas. Not waiting to be seated at the restaurants and never really crowded. Grounds are beautiful and the all of the staff is wonderful. Like it has been said anything you want just ask for it. The food portions were a little larger at Beloved than at EPM so we never did get desserts. Service at the beach and pool areas was great and the small lunches on the beach everyday was very convenient so no need to leave the beach and go to the restaurants for lunch. Would like to give a little shout out for just a few of the exceptional staff. Miquel at the front office was very helpful and very interested in talking about how everything was going and for any concerns or recommendations. Jesus at the pool and beach areas and Ezequiel at the Lupita Restaurant were great. The whole staff works very hard and are always very attentive to anything you may want or need. All in all it was a fantastic vacation and we will definitely be back next year. If a peaceful enjoyable vacation is what you are looking for Beloved is for you.
"Best service and most relaxation we have experienced."
We cannot say enough great things about the Beloved Playa Mujeres. The hotel recommended Seasons Transfer to transport us securely from the airport. Sergio was very considerate and provided an interesting history of colonial Cancun. We were greeted with fresh cool towels and champagne. samantha checked us in and gave complete tour of our room. Candelaro provided first class dining. There is constant entertainment such as fire twirlers or pure relaxation in the spa. David explained the hydro cycle and it is the best!!! Thank you Beatrix and Griselda for the couples massages. We felt so catered to as if we were the only guest there. Miguel manages an incredibly beautiful property. The white sand beach is raked every morning. We played ping pong and listened to music nightly. All music was turned off at 10pm. Drinks were hand delivered before you could finish the one you had. Our room had an incredible view of the beautiful turquoise waters in the ocean. It remained cool and the refrigerated stayed stocked with drinks and the bar had premium liquors. Snacks were on the bar. We were offered fresh fruit and a treat daily. We enjoyed the private pool on our balcony as well. All but entry and walkway lights are shut off at 11pm. Our room was very quiet and secure. The beds are very clean and amazingly comfortable. We really hated to leave and look forward to booking another trip.
We enjoyed the best vacation, with no comparison. It was our fourth trip to an all-inclusive in the Cancun area, but our first to the Beloved Hotel. Any and all special requests that we made prior to our arrival were confirmed promptly by Jenny, the Front Desk Manager. We had complete communication with her in the weeks leading up to our vacation. We reserved one of the four penthouse suites on the property, which included many additional inclusions. Our private transfer by Seasons Tours, included in the room rate, was confirmed for our arrival and departure times by the staff at the Beloved. After checking in, we met our Concierge for the week, Christian. Christian is very personable and fulfilled any request that we made. I had forgotten my running shoes for the weight room, asked Christian for suggestions to the nearest shoe store, and he replied by telling us that he would take care of it. Later that evening, and after Christian was off the clock, he arrived with a new pair of Nikes. A few days later, I asked Christian for a certain brand of tequila. It was not available on the property, but Christian, again, replied that he would take care of it. Later that evening, and again after Christian's shift was done, he arrived with five bottles of that hard-to-find tequila. Now that is service! We frequented the spa for massages. The entire staff were helpful and skilled at their jobs/techniques. Ask for Eli, Erick, or Maria at the Aqua Viva Hydrotherapy sessions. Ask for Griselda, Evelyn, Elizeht, or Yedid for any of the massage treatments and specifically the Beloved Massage or Hot Stone Therapy. We made it to the beach around 12:30PM everyday and always set up in Luis' section. Luis is one of the most hard working people you will ever meet. We enjoyed our conversations with Luis after we got him to slow down for a few minutes and talk with us. He said yes to everything and no to nothing. Luis knew the menus front and back and delivered perfect food and drink for us. We enjoyed a private dinner on the beach, also included in the room rate, with Paolo setting up our table, chairs, settings, and courses. Paolo is top-notch and very good with guests. Paolo was our waiter for multiple other dinners as well and his service never wavered. We would like to recognize both Christian and Luis again. They made our trip the most it could be. The only improvements that we can suggest are for the wifi to greatly improve and to have the calzones available all day and night!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM