of TripAdvisor Travelers recommend this hotel
"HIGH TEA AT THE CELLARS HOHENORT"
On Saturday 10th June my family and I had High Tea at the Cellars to celebrate our twins' first birthday. There were no children in the party...it was for the parents, grandparents and teenage nieces! We were just a small party of 10 and it was utterly delightful. The service was some of the best I have ever experienced. The tea itself was delicious. We sat in front of the fire in very comfy couches and chairs which area had very kindly been allocated for our 2 hour party. We started off with some champagne. Everything was set up when we arrived and looked so pretty. We were allowed to bring in 2 bottles of our own bubbly and paid corkage. Tea and coffee was served with the food which came in on 3 tiered stands and wowed everyone. The coffee was piping hot which is always important to me. It a low carb tea and a good mix of savoury and sweet. It is not all cakes and the heavy stuff and rather different. You don't leave feeling so awfully full. I was able to switch one or 2 of the items with others on offer on the general tea menu- eg for their carrot cake. The decor and ambience of this hotel is quite divine and I shall go back again and again. Grew up in CT and have lived here my whole life and this hotel is on my doorstep and superb. Huge and special thanks to Shaun in particular (who was so lovely), his team on the day, the chefs and to Emma for a great experience. A most memorable occasion and for a perfectionist like me it ticked every box!! Thank you. Kind regards Belinda
"STELLAR SERVICE!! FANTASTIC AMBIENCE!! WARM AND FRIENDLY STAFF"
We were a family group of 23 people and somehow, the staff at the Cellars managed to ensure that we each had a "personalized and customized to our taste" vacation! The hotel is charming, and warm and very cosy! The rooms were airy and beautifully furbished, and you could see a personal touch in every room. (We especially liked the Toffees they left on our pillows every night!). The staff did not once get irritated with our constant requests - (and believe you me, they were many many varying requests), but they kept on smiling and giving us excellent service for the 5 nights that we stayed over! Candice and her team did not once get frazzled with our ever changing itinerary and they did recommend great places for us to tour. The car service team was always ready to take us into the town. The breakfast- to die for! the fresh juice' I still dream of it... The gardens- very blissful, and lush and green. (We were told there was a drought but you could never tell by the looks of their green green grounds!) We had a super time, and wonderful experience. I would recommend this for: a big group, a honeymoon couple, a small family, a solo getaway, a business retreat... you name it, they will customize it to your needs. Thanks Candice once again! you and the team ROCK! we shall definitely be back. Webaale Nyo!! Asante Sana!! Merci Beaucoup!! Grazzi!!
"Disappointing Wedding Anniversary Stay"
I booked online on a special offer which stated 'book now for this price'. As a previous visitor to this relais and chateau hotel many years ago, I thought it would be a special place to spend an anniversary night away from home. Immediately 50% of the regular chargeout rate for the room was debited from my credit card. When I called the hotel they stated that this was correct, that there was no special rate. As it was only a few days before the anniversary the booking could not be cancelled and when I contacted Booking.com, which was the offer advertised on the hotel website, there was no response whatsoever. This started everything off on a bad footing. On arrival we were disappointed with the room which was very dated, (as is the whole hotel where we were), dinner was good but not amazing and we had to call a waiter to ask them to arrange for the spotlight out in the garden outside the diningroom to be moved as it was shining directly into our eyes as we sat at our table. All in all we felt we could have done very much better elsewhere and as soon as breakfast was over, we headed for home (down the road and far more comfortable and aesthetically agreeable). Never again.
"Beautiful hotel but choose your room carefully"
We were in a group of 30 and there were wildly different room experiences. The hotel is stunningly set on the slopes of Table Mountain in Constantia. The grounds are well presented as are the hotel buildings. The hotel prides itself on its status as one of the Leading Hotels of the World, and staff are extremely well trained, well turned out and courteous. Generally the food at dinner and breakfast was very good. But there were some serious downsides. Our room was in the roof of one of the old main buildings. It was thus rather cramped, especially where there were sloping ceilings. But the huge turn-off was that the shower was not in the bathroom but in the bedroom - complete with towel rail and lino floor area. This was just awful for a 5-star hotel - a French b & b maybe, but not here! The towel rail was hanging off and this was quickly repaired, but the room should not have been offered without proper examination We did try to change rooms but there was no other room vacant apparently. Our frustration was compounded on finding that one of our party - a single lady - had a huge two-bedroomed suite with mounds of facilities. Not enough thought had been put into room allocation obviously. As stated the food was good, but the restaurant service was not always great. At our one evening meal there the service was positively glacial - unforgivable since we had a set menu. Breakfast was better with lots of willing staff - that is until our departure day. The hotel knew we had an 8am departure, but when we all turned up fro breakfast at 7am the tables had not been prepared, not all the staff had turned up, and not all the food had been set out. I waited in vain for their much publicised hot scones. Sorry Cellars-Hohenort, but this was not a 5 star experince.
"Beautiful, elegant with superb staff"
We recently stayed at the lovely Cellars-Hohenort hotel in Constantia, the beautiful old wine area in the hills above Cape Town - the room was quiet, very comfortable and well appointed with great views of the gardens. The Conservatory restaurant had many delicious offerings for breakfast and gastronomic offerings for lunch and dinner. The staff is charming and extraordinary - many long-time employees with marvelous insight and who were extremely helpful, yet not obtrusive. We would recommend this hotel without reservation to anyone traveling to Cape Town and the surrounding areas - we cannot wait until our next trip to S Africa and our return to this amazing property!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM