of TripAdvisor Travelers recommend this hotel
One of the best hotel I've ever stayed at. Staff was Awesome. The massage I had was fantastic. The rooms were Beautiful especially the bathroom. Best tub and shower I've ever been in. Would definitely recommend.
The hotel is beautiful and the service was great from the minute I walked through the door. Every staff encounter was wonderful, but Bellman Michael and Bartender Chris both went above-and-beyond. Rooms are not large, but are well-appointed. An unexpected oasis in the Times Square area-- the Chatwal is worth every penny.
It's physically much smaller than I anticipated. Small building, small lobby but it's a 1st class hotel. It's in a different league than most of the Starwoods in NYC and the price reflects it. Besides the amenities and service I just like how it's tucked away like a little refuge.
I stayed at The Chatwal for eight nights and the entire staff made my stay feel like home. From the moment I walked in each manager (Nitish, Manpreet, Tammy and Alec) took the time to personally introduce themselves to me and offer anything I needed to make my stay feel like home. I had special requests and all were accommodated with a smile. Every time I walked in to the hotel I was personally greeted by name and asked how my day was by the wonderful and friendly front desk personnel (Sileni, Salcura, Judith, sorry if I'm forgetting someone). The bell man was wonderful, SO helpful with anything I needed. The car service chauffeur was great. The room was clean and nicely appointed. The bathroom was large and the rain shower was great. The room was surprisingly quiet given its location right in the middle of midtown hustle. Hotel location is great. Thank you all for making my stay comfortable and memorable and for making me feel right at home. I look forward to staying at the Chatwal in the future. If you're looking to feel special at a luxury hotel with professional and personal attention to detail definitely stay at The Chatwal.
"Six Star Stay!"
I'll premise this by saying that I travel about 150 nights every year so I'd like to think I know hotels. The Chatwal is a knock your socks off hotel and this magical property is nestled behind perhaps the smallest and most understated entrance door in NYC. The service is incredible, the type of service you don't have to ask for since the staff seems to know what you'll want and when before you will. The hotel rooms design and amenities are incredibly well thought out and tasteful. You might want to create a replica of the hotel shower in your house given it is perfectly designed! Food, location, clean...I can keep going but in short my advice is, if you can you should! Thank you for an amazing family stay and can't wait for my next visit in NYC!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM