of TripAdvisor Travelers recommend this hotel
"A gem of a hotel near Broadway"
One of the best stays we have had in NYC. Wonderful staff, rooms are impeccable, and location is superb - a simple walk to the shows on Broadway. We love the charm of this hotel - sort of a mix of Art Deco and 1920's flair - but all modern and in perfect condition. Hotel has the latest technology - behind-glass TV in the bathroom, master light controls, rainforest shower, etc. Loved the leather trim throughout the room, the tactile wallpaper, the charm of the decor, and the quality of the sheets. Could not have been happier. We had both late night drinks/food and breakfast at the hotel, and both were great. Definite winner.
"This is the place to stay if you are coming to NY for a show."
The hotel is fantastic; with comfortable rooms, a good bar, hip vibe, etc. But the location is amazing if you are coming to town for the theater. You can walk everywhere, and don't have the hassle of needing a cab, unless you want to travel far, which really isn't necessary.
"5 star service"
From the moment that you arrive until you check out the staff are all wonderful. They go out of there way to help you with anything that you need. The hotel is clean and has a nice restaurant and a bar on a separate floor. I would give the room itself 2 stars. A little small, extremely dark walls that look like construction paper. The bed was slightly lower than most hotels, it was a platform bed and also a little firm. There was a good size flat screen as well as a well stocked mini bar. The bathroom looked very inviting with its shiny floors, but they were extremely slippery. There was a heated toilet seat which I loved! The shower had a rain shower head with good water pressure and a hand held that wasn't on a bar to use as an alternative. Thankfully the shower was big enough to get yourself out of the stream of water to lather yourself. I am not a big fan of this type of shower. I was very pleased with the towels and the fact that they were big and thicker than most hotels I've been in lately. The hotel is within walking distance to Times Square and Broadway shows, but because of that proximity getting transportation in and out of the hotel was a nightmare. Due to the fact that we like to use car transportation we will not be staying here in the future.
"A great hidden gem in New York!"
What a wonderful hotel in the heart of the theatre district. From the moment you walk in the front door, to the smell of fresh flowers, you know you have found the perfect place. The staff at the front desk was extremely friendly and helpful. Thank you Manpreet for all of your help. The bartending staff was great as well as the housekeeping staff (I don't believe we waited for more than 10 minutes for anything we requested). The rooms were amazing. We stayed in a junior suite that was so nice and comfortable, it almost made it hard for us to leave during the day. All of our expectations were exceeded. This was the absolute best way to spend my birthday. I could not have asked for more. I wish we could have spent more time there and would love the opportunity to return. Anyone looking for a luxury hotel that has a personal touch to it, I would strongly recommend The Chatwal.
"Best hotel in NY"
I travel to NY often and try to stay at the Chatwal whenever I can. Whenever I stay at a different hotel I am reminded of why I love the Chatwal. My last trip I stayed elsewhere as the Chatwal was booked and ended up in a hotel with mediocre rooms and disinterested staff. This trip I was back at the Chatwal! So much better! The rooms are lovely (and recently upgraded), and the staff is the best in NY. They are so nice and go out of their way to be helpful!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM