Warwick Avenue Tube Station is just 2 minutes’ walk away from The Colonnade, and Lords Cricket Ground can be reached in 20 minutes on foot. Just a 4-minute walk, the idyllic Regents Canal has a puppet theatre, a floating art gallery, and a variety of restaurants.
"A life saver!"
I have a small flat in London which I recently had the locks changed on. Rather unfortunately I picked up the wrong set of keys, so found myself wondering from Hotel to Hotel at midnight in North West Lodnon. 6 fully booked hotels later, a mile of walking and countless phone calls, The Colonnade were the one ones with a room available. The gentleman behind the desk was so lovely and had me checked in, in minutes in a cute little room. I’ve stayed before and will definitely stay again. Thank you!
"My first time back in 7 years"
I used to like this hotel more. I'm wondering if the ownership changed, because it used to be that everyone at the front desk was Italian, and that's no longer true. The reason I used to like the hotel more is simple: they no longer offer the neighborhood rate with £25 taken off for no breakfast and then a little more. Now they talk about "including the breakfast for no charge." Too bad.
"Needs to be upgraded"
We went there on a deal and stayed for 4 nights. The room we got was on the 4th floor, the elevator (which dates back to when the hotel was build) only went to the 3rd floor, we don't mind having to walk up one floor, but the steps on the stairs are very small and we slipped on the twice though without falling. The room was very hot the first couple of days and smelled like something was wrong with the bathroom (smelled like someone just pooped). The last two days the room was cold and no longer smelled, we couldn't open the windows - all 4 days we struggled with the water being cold, so showers were no pleasure. The bed was good and the staff very friendly, we did have a problem with delivery of some tickets, but it was sorted out. The continental breakfast was the same all 4 days and really not worth mentioning. The breakfast room/bar/restaurant needed seriously cleaning, the where chips/fries on the floor under the tables that clearly had been there from the evening before, there were spiders web and the furniture is worn down. Location was great right next to the Warwick Avenue station, we were just unlucky that the Bakerloo line didn't run the weekend we were there, it meant changing underground trains several time to get to the city. Next time we will stay in the city for sure! Over all the hotel is in a serious need of an upgrade, it is definately not a 4 star hotel, I would give it 3 stars mainly because of the staff and the charm of the building.
"Poor room, good service"
we stayed here for a couple of nights during midweek, the hotel is well positioned, close to tube line and Paddington station. The hotel itself is very dated and the room we stayed in was very poor. The bathroom was dirty and in poor condition. There was no hot water for a shower on the first morning and the water which did come out was not strong enough to shower in. The hotel is also located right over the tube lines which you can hear whilst the trains are running. On the plus side the staff we meet were friendly enough.
"Charged twice for our stay! Worst hotel experience in a lifetime of travel"
I still feel a bit sick to my stomach about this. The Colonnade knowingly charged me twice for the same room: $1416 for five nights, plus $1006 in cancellation penalties for the same room, penalties they had full discretion to waive, all because of a double-booking error. In fairness, the double-booking error was mine, but with no harm intended or suffered by the hotel and plenty of time to fix the issue. While the Colonnade has insisted their hands were tied, that the second reservation I made via Booking.com could not "be cancelled or modified due to the terms and conditions with our third party partner," that is not true! In fact, Booking.com actually intervened on my behalf to request that the Colonnade allow the cancellation and fully waive the fees including their commission. The Colonnade refused. Obviously the Colonnade would have the right to allow a cancellation on their own site. Also refused! I stayed at their hotel for the full five nights, paid in full and in advance at a higher rate than I could have had and released the double booking for resale. In contrast, the Hotel suffered no loss, double-billed for the same room, and very likely resold the room I released. How is that fair or even ethical' The story: I traveled to London in May on an economy holiday I planned with my sister for over a year. Since I was in charge of lodging, I price shopped obsessively for months. Three weeks out, I went ahead and booked a room directly on the Colonnade’s hotel website one evening well after midnight. I sincerely thought I was making a reservation one could cancel up until a certain time before arrival. Every other travel service I use – from airlines to hotels - allows a courtesy cancellation within 24 hours, or within 24 hours of arrival. As soon as I made the reservation, I got a Booking.com pop-up for the exact same room but $400 cheaper. I grabbed the cheaper rate and called the Colonnade - WITHIN MINUTES - to cancel the original booking. The Colonnade’s reservation clerk said it would be no problem; I would just need to speak directly with her manager. Again, this was nearly a month in advance of our visit. It was after hours. No charges had registered with my credit card. I called my credit card company (AmEx) to explain my predicament and help ensure I did not get charged twice. Only then did I receive a confirmation email from the Colonnade with very strict cancellation language for their site. I called the Colonnade starting the very next morning to straighten things out. The clerk turned out to be new and very wrong. It took me over a week of overseas calling to reach her manager on the phone. By then I had cancelled the Booking.com room, effectively releasing it for resale so there would be no loss to the hotel. After all, I couldn’t use two reservations. The Booking.com agent assured me it was possible to get a full refund if the Colonnade agreed. All good, until I actually spoke to the reservation manager at the Colonnade. She point blank refused to help me. She was flippant, inflexible, and perfectly cold to the fact that their policy was going to cost me our entire holiday budget. I went back to Booking.com who contacted the Colonnade directly on my behalf, requesting a full refund and waiver of their commission (excellent service and very kind). The Colonnade refused. I contacted AmEx and opened a dispute. The Hotel has not budged. So I stayed at their hotel at the higher rate for the entire five nights (sick about it), and still they charged me the extra $1006 in cancellation fees! The only thing they offered was a small room upgrade that I don’t think they actually honored. I had already paid for a nicer room with breakfast. We were given a room on the bottom floor right behind reception above the service entrance with a lot of street noise. It was very shabby. The rooms are very tired and in need of refurbishment, as others have noted. The staff seemed a bit over-wrought and as a result surly. They fielded a lot of complaints while we were there, including many terse and embarrassing exchanges with other guests in the lobby. We did not complain about anything, still hoping for dispute resolution - but we could have. The floor in our room sagged in places patched with plywood under decrepit carpet. The lampshades and bedspreads were stained. Our bathtub was coated with too many layers of paint that were cracking and creaking. The toiletries were ghastly. I wish I had taken a picture. They were mismatched random items, like leftovers from other hotels. There was only one working electric outlet in the room. We had to unplug lamps to take turns charging our phones. The whole thing is a giant shame. We actually loved the Little Venice neighborhood. The hotel was beautiful from the outside and the restaurant served lovely breakfasts. Access to the Tube was great. For $201 per night, as it would have been through Booking, we would have been fine. For $500 per night, however, it was not acceptable. For that money, we could have stayed in central London or at a 5 star hotel! It ruined my holiday. My sister does not know about any of this and I hope she never finds out. I’ve absorbed the charges. It would spoil her holiday too. While the Colonnade may have been within their legal rights to charge me such an outrageous penalty, it is not within acceptable ethical bounds. Cancellation policies are to protect against abuse – that protection should go both ways. I am looking into ways to still fight this. I cannot walk away from that amount of money, which I worked hard to earn; I don’t think anybody could. Support from fellow TripAdvisor travelers would be a start. Please think about staying someplace else.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM