THE COLONNADE

It was our wedding anniversary and told the hotel so in advance. The room was prepared with extra effort to create a special atmosphere. Staff was friendly and ready to offer a help needed. Thank you!

Chose hotel mainly for location and hoping the general theme of the reviews was exaggerated , but afraid not . Place needs serious refurbishment whole place looks and feels grubby , bathroom was really unpleasant with tepid water , reason given when reported is we were 'showering at peak times' !! . Service at breakfast was appalling , forgot order , no cutlery , dirty bowls although the actual good was tasty. Clearly targeting single trip overseas visitors with their free smartphone use , but money would be better spent on the basic quality . Cannot see how they still state they are 4 star hotel. Don't give them your money might make them think about investing some of it , looks like a decent Novotel in Paddington Central 5 mins away

I am a regular in this hotel, but I noticed that it is going in the wrong direction, and quite fast. Which is a pity because I really like it there. The rooms are in dire need of renovation, cracks in tiles and woodwork, the window are from the last ice age, paint is peeling, carpets are dirty. To a certain extend this was the hotel's charm, but it is too much now. They used to provide quality newspapers, now they just give you the freebe you can collect at the metro station. They used to offer apples, not anymore, no more bathroom slippers either. All small things, but it adds up. At breakfast the two young girls were completely lost as there were maybe 6 or 7 tables busy, so nobody served me until I was ready to leave. All the time rap music blaring at you, so not very relaxing. At check out the credit card machine didn't work. First receptionist insisted it was my card's fault and kept on trying about 10 times. Second receptionist admitted that it sometimes just doesn't work... I really hope they get back to their old ways, being quaint, cosy, a bit odd, not perfect, but incredibly charming. At the moment it is not.

As one can see from the reviews on Trip Advisor this place gets s very mixed opinion! It's London so the rooms are bound to be small and they are! Aircon was loud, bathroom basic but to be fair the room was ok. There was tea and coffee and a safe. No coat hangers though' Toilet flush was a bit dodgy too' But the receptionist was very pleasant and the hotel has a certain charm. Location is ok too as it's only a two minute walk from Warwick Ave tube on the Bakerloo line. Breakfast was typically expensive for London but the breakfast room was very pleasant with a glass roof...nice when it's sunny outside. Didn't stay for dinner but apparently it's Persian and pretty good' Would I come back' Probably not as there are so many other options in London but it's not too bad

Pleasant staff, but the hotel is in serious need of refurbishment. Although we were staying in what was considered a suite there was no hot water, no face cloths, no tissues, and the electric kettle was broken. The hotel directory claimed we had a fruit bowl of apples and a trouser press, not present. The paint was chipped and the overall appearance was depressingly grim. The carpets and fittings were stained and grubby. Breakfast was surprisingly good, but not good enough to ever step into the place again.