I spent above my budget to stay at this hotel, based on reviews. Big mistake. I arrived to find dead cockroaches on the floor and a sink held together with putty (not a crime in and of itself, but certainly not the advertised standard), covered in black scunge. It was clear nobody had even looked at the room for some time prior to my check in. I now understand the hotel is closing (and by extension is in poor condition), however, I was deeply disappointed in the standards given the price and reputation of this hotel. I could clearly hear the television, toilet, conversation, and coughing of my neighbour from inside the room. There was a hole in the wall of my balcony, and had I been travelling with children I would not feel safe allowing them on it, due to the rusted, sketchy state of the railing. Hardly the relaxing, luxury experience I thought I'd paid for. Room cleaning was erratic (no cleaning one day, an attendant letting themselves in at 5pm while I was asleep in bed the next), which doesn't really bother me but consistency would be nice. This is a management/ownership issue - please do not use this review as an excuse to berate the very kind and friendly housekeeping staff. I requested a taxi to the airport for a specific time, which I was assured would be arranged, and arrived to find this was apparently interpreted as "I request to wait in a queue for a taxi at this time". Luckily I allowed myself extra time, however, if I'd relied on the assurances that my taxi would be there at 2pm I could have missed my flight. Arrange your own airport taxi. All services, food and amenities are still charged at premium prices despite the obvious decline in quality of this hotel. It is dishonest for the hotel to keep using photographs from a time the hotel was clearly in better condition, and to continue charging the prices it does. There are even "budget" hotels where you will receive a far superior experience nearby. Please, choose a different hotel in the Silom area. It is not reasonable for this hotel to continue projecting itself as a 5 star experience. I do not generally leave negative reviews, however, I literally feel like I got scammed by this hotel. I wanted to treat myself to an above average hotel as my last stop on my trip, and instead was charged far too much for a below average experience. I cried on the dirty floor of the balcony when I arrived because I felt so stupid for trusting the positive reviews. I still don't understand why there are so many. I suspect many of these are from people paying for top level suites. Staff were kind and helpful when it came to giving directions and advice, and to be honest seemed a little embarrassed. Perhaps if you can afford a higher level room you would have a better experience, however, I would still suggest you'd get better value for money elsewhere. The only thing this hotel really has going for it is close proximity to public transport, however, any of the hotels within a few blocks of this one will really be close enough, I promise. Don't go by the NerdNomads review in particular. I sincerely, sincerely suggest you choose a different option for your accommodation. I tend to disregard negative reviews that seem so drastically in the minority as is the case with this hotel, but please, don't make my mistake.
"Dusit club room"
Fast check in on 3rd floor not at the lobby. Staffs are friendly with good English. Breakfast at the Dusit club has limited menus whereas the breakfast at the pavilion offers more choices of food. Cocktails are limited but you can have as many alcoholic drinks as you want for 2 hours at the Dusit club. Surrounding area is filled with Gay bars, so I don't recommend it for men who are looking to hook up with Thai women. Great place for couples and family. Unlike other hotels the swimming pool is usually full of patrons off the hotel. Overall great hotel with 5 star service.
"Great Location Near Public Transit"
Even though it's a little far from the center, I thought it was a great location, right next to a BTS/MTS stop. There's a mall complex right around the corner. The public transit in Bangkok is easy to use! Customer service was great. Very helpful with our bags, even though we got there way earlier than our check in time. The atmosphere was very calming thanks to all the fountains they have!
"Super hotel service and great location"
The hotel rooms are excellent, the lobby is a great place for meetings, and afterward the location great for leisure, and right next to a local train station. It is due for refurbishment now as it has been this way for a while but, it Stoll is an amazing place. Drawbacks' Needs a better bigger pool with easier access
"Great stay in a very good hotel"
I stayed in the hotel for a couple of nights for a business trip to Bangkok. The hotel was located close to the office and that is a big advantage in Bangkok. Otherwise, it is next to one of the sky train station and a few malls and many restaurants. The staff was helpful and professional. The room was well maintained, spacious and well furnished. It had everything you can imagine in a hotel room and was very clean. The breakfast was a bit rushed though. Pretty crowded - though pretty well managed by the staff. Food was decent and had lots of variety. All in all, a nice stay and I owuld not mind staying there again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
The hotel will undergo a redevelopment plan and will be closed from 31 March 2018 until 2022.