THE FITZWILLIAM HOTEL

We rate the Fitzwilliam Hotel as EXCELLENT. All staff members were committed to ensure our stay in Dublin was enjoyable. Any assistance we required was pleasantly, efficiently and effectively provided. We cannot single out any particular staff person as all were exceedingly accommodating. If you are going to Dublin do yourself a favour and book the Fitzwilliam Hotel, you will be glad you did.

Our flight from the United States arrived at the crack of dawn in Dublin and the Fitzwilliams Hotel was ready with a bright and airy room for us. Tony the wonderfully cheerful and helpful concierge greeted us at curbside and made our three night stay in Dublin most enjoyable. The darkening curtains allowed us to take a few hours nap before setting out to explore the city from a central location across from the beautiful park of St. Stephen's Green. The Fitzwilliams provides you with maps and/or downloadable podcasts for various sights in town. It's close to the shopping district of Grafton Street, amazing restaurants Trinity College, national museums, and the rowdy Temple Bar near the River Liffey. Tony and the concierge team arranged for our bus trip to the Wicklow Mountains, Powerscourt and the Gledalough Monastery. They arranged for dinner reservations for the following week at hard to get into restaurants at the Delahunt and Matt the Thresher. Whether it was a request for extra towels, a corkscrew or driving directions, the Fitzwilliams happily obliged. The Continental breakfast and hot dishes were hearty, tasty and sustaining for the day. Dinner choices were broad and delicious. Restaurant and bar staff were attentive and efficient, as was Housekeeping. We wished we had booked our last two nights upon our return to Dublin at the Fitzwilliams. Our room had a large king size bed, excellent lighting with windows that opened for fresh air and roomy closets and drawers. The bathroom was spacious with a spa shower and deep soaking tub. It's a wonderful, modern luxury hotel in the heart of the city with a top notch team.

This is not a 5 star hotel by any stretch of the imagination. I'm not even sure if it's a 4 star hotel. There were numerous problems during my stay, many of which were rectified, some of which were not. Taken all together though, it was an unpleasant experience. The room was also fairly basic. This hotel holds itself out as a luxury property, which it is not. If you are accustomed to staying at luxury hotels, you probably won't enjoy staying here.

The rates they are charging are very much out of line with the quality of the property and service. Not a bad place, just average. There were mix ups with various pick up and drop off times with laundry service, and my room was above renovation constructions ongoing at the hotel (badly needed - hopefully they are updating rooms).

wonderful room, great staff and absolutely the best location !! cant recommend enough. Everything is close to the hotel the concierge service is fantastic. Close to shopping and the famous paradise like garden right opposite, pop in for a walk and you will be in heaven surrounded with beauty !!