THE GRAND NEW DELHI

Excellent services in banquet, Food is good Especially mention the Banquet team - Dipankar, Amit, Suresh, Ashish Tewari and Pramod for their hard work. The team is very helpful and professional Thanks & Regards Deepak Joshi Administration Officer. JSI

We are glad to host event in grand. Most of the person's are very helpful and professional. Among all I would like specifically mention few person's like Dipankar, Amit, Suresh for their hard work and all the support extended. Thank you all. Regards Director Matcorr

The hotel is not a bad experience, but could definitely improve. The levels of service are inconsistent, which leaves you feeling a little disappointed. On my previous stay the cleaning of the room was done differently each day, some days far better than others. On this recent trip, after checking into my room I found that the room kettle did not work at all, the mini-bar had not been restocked from a previous occupant, and I found someone else's personal items in the desk drawer. The water pressure in the bathroom was not good, and the shower ended up feeling more like soft rain than something which can properly wash the soap off you. The shower water actually ended up stopping mid-way through my shower, while the faucet was still on. Even turning the shower off and back on did not help to restart anything but a VERY weak dripping of water. The front of house staff are also inconsistent. I have met some wonderfully friendly and welcoming staff who have greatly impressed me, and I have also dealt with quite unfriendly staff who are curt and despondent. The beds are comfortable and the bones of a good hotel are definitely there - but more needs to be done to ensure consistency. A good bit of repair work would also be welcome - as some of the bathrooms are in need for touchups, and some of the electrical points do not always work.

One of the plus point is its great Location, staff and place to spend good quality time.The hotel is situated in South Delhi with just 10mins drive from Airport. The Staff is very friendly and service oriented. Pramod Rawat & Rakesh Singh was of great help !

The biggest plus point of this property is their location - hardly 7 kms from Delhi international airport and surrounded by the most happening shopping malls. Apart from that, an excellent hotel having large spacious rooms with courteous staff. Both check-in & check-out were handled very professionally. Ordered room service for dinner which was awesome & next morning buffet breakfast had 3 live counters with a vast spread. The only hitch was that there was very limited choice of channels on TV.