of TripAdvisor Travelers recommend this hotel
I have stayed here twice in the last two months and each time I tell myself that I will never stay anywhere else in New Delhi! This is a beautiful hotel which is located not far from the airport. The staff is over-the-top welcoming, accommodating, and friendly. Service is faultless and built on never having you do anything for yourself. I came there both times in need of total relaxation, and comfort. I was not disappointed. Not only is the hotel a place of beauty but the surrounding grounds and formal gardens are spectacular. Not to be overlooked are the several restaurants, particularly the buffet restaurant on the lower level (breakfast is incredible). I give the entire hotel staff and huge A-plus in every aspect. Yes, I'll be back! (By the way, it does not look as if the featured photo is of this hotel -- possible a mismatch.)
"Good hotel, great location"
Stayed at the Grand Hotel during a conference and loved the location...right next to the DLF Mall Complex. I gave an average rating because there are both pros and cons to this hotel. Its a bit further away from the airport but if you arrive in the middle of the night the trip is not so bad. The hotel needs to get a van for airport pick-ups...and generally invest in a new generation of hotel cars in my opinion. We barely got our stuff in the car at the airport. Our room was very nice with a view of the gardens. However there were several physical plant issues most significantly the toilet that tended to run continuously as well has giving off a bad smell. When you arrive at 1:00 AM all you want to do is crash out and not move from room to room trying to find a room without problems. This should be the responsibility of the hotel and if a room needs attention...as they must from time to time...they simply don't assign guests to it. Another problem is that the bedroom is separated from the bathroom by a large sliding door. Unfortunately, the door kept sliding open. The only way we could keep it closed was to jam on the hotel slippers in it. Beyond that, the design of bathrooms in high-end Indian hotels is quite strange. In the Grand there is no door between the shower and the bathroom. There is a one inch recession in the marble floor to catch the water but it is not so grand to deal with a soapy moat around the bathtub. Beyond this, we found there were some challenges in staff communication. We booked a hotel car with the concierge and when we came down to go we were informed that the car was double booked. We wound up taking a regular taxi across town. Not so great when the temperature outside is 95F. I would like to encourage the hotel to address these issues across the board. They have a lot of potential but are missing a lot of client needs. For instance a breakfast starting at 7:00 AM should be at least 6:30 AM. However, we did have a good pizza from room service....so there is always hope.
"Excellent Hotel - Brilliant Staff"
Having stayed at this hotel 3 times in recent months I cannot recommend it highly enough. The rooms are large, beautifully decorated and have everything you could need. The food is wonderfult and the facilities great. Both the spa and pool area are a welcome relief to the bustle of the city. All of the staff were great and couldn't do enough for you. I would like to pay special thanks to Sachin (bar) and Chandan (room service) for being so friendly, welcoming and kind. Your excellent service is a real testament to the hotel and I cannot thank you enough for making my stay so enjoyable! I will recommend to all travelling to New Delhi.
"Fiji High Commission’s National Day"
Excellent service and support provided by the Hotel and Banquet team. Full assistance offered in organising the event and making it a successful one for us. Excellent food menu options and good taste. Thank you.
"Spacious, superb service, disciplined work force who uphold hotel's five star colours high"
I am a long time fan of this great hotel that stands alone in Vasant kunj, south Delhi. Open spaces, big rooms,well manicured mughal look gardens all add up to make staying in this hotel a pleasure. Bedrooms have well polished non slip black marble. Cascade is a brilliant coffee shop where you are treated to a delectable breakfast. In case you have not had a proper chilled fruit juice, this is the place. Smiling waiters who are anxious to please. Splendid natural light bathed this place due high glass walls. Quality of cuisine, breads, fish, meats is a cut above the rest. I have to praise Mr Ved Prakash , manager of G-bar who has a special gift to make the customer feel important. But there is one howler about thr bathrooms. Whilst luxury prevails, bathroom 🚻 in my bedroom was fitted with basic quality plastic toilet seats that had seen endless bums. Seats were clean but carried embedded stains which simply were impossible to remove.why this resistance to replace inexpensive light weight toilet seats left me baffled. Contrast that with polished marble sparkling floors. Bathrooms are exceptionally big. Free WiFi was a big help. I will continue to visit this hotel i have been visiting off and on for over a decade.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM