of TripAdvisor Travelers recommend this hotel
"Fancy and clean"
Great spot away from the noise of Miami. Room was beautiful with a great view of Biscayne Bay. The balcony is a great feature. Located on a very small island close to downtown Miami. I would stay here again.
These people do not get anything right. Went for breakfast since they advertised And the menu online looked appetizing but reality sunk in. They only had Eggs, bacon offered as American Breakfast or Continental. The orange juice Was concentrate, missed opportunity since the view is among the best In Miami, I inquired if they had anything sweet like Danish, French Toast or muffin, they brought me a Cream Brûlée, the waiter was very nice And tried to be helpful but nothing can help this place but new management . We asked for check, which they brought promptly but did not clear The table so we had to make room to be able to sign receipt. This is a place for drinks and enjoy the view.
What an absolutely perfect experience! The service was perfect, polite, timely, yet not hovering. The view was spectacular!!!! And the food was excellent! I will surely be going back! We had some nice white wine, followed by the octopus appetizer. Then, I had a mushroom risotto, which was a real treat!
"Wonderful views, if I had to offer advice it would be on their valet & parking system"
A lovely hotel, nice views, spacious rooms, ok it's on the pricey side , but if you're prepared to invest a few more dollars it's worth it. My only criticism is with their valet system. It doesn;t appear to be 24h, so at times during the night it's not always immediate to retrieve your car. And if returning late the cars are lined up at the lobby. But it's a small point.
"Worst Hotel Ever"
This is by far the worse experience I have had. The first day here I had to carry my own bags because the bellma was off and valet said he was too busy even though there was no other car. Then I get inside the room only to discover that the pictures shown on the website is not how the room appeared. Secondly there isn't a light outside so don't expect to enjoy the patio at night. The dishes in the room were dirty. I mean coffee rings on everything. Then the shower was broke. I only could take cold showers because the knob would not turn past that point. They offer room service however the restaurant closed without telling guests so we were unable to eat breakfast this morning. Which was needed since my moms sugar dropped. Again it's the final day and I had to go get the car because valet did not show.. There's a sign that says valet only enter at your own risk. If you can avoid staying here do not go to this hotel ever.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM