"Perfect location for shopping"
Clean, quiet and comfortable, with friendly desk clerks. Location is perfect for taking advantage of Michigan Ave shopping. Connected to Nordstrom and just around the corner from Eataly. I’ll go back here.
"DOWNGRADED my room without telling, a hotel full of LIARS!"
Booked a Michigan Ave View Grand Deluxe Room, got to the front desk, she welcomed me as a platinum member and claimed that she gave me the best available room (lie). Went upstairs, found the room facing some weird parking lot. Called guest service, lied to my face saying it's a upgrade, while the spg app clearly indicated the room I was given was $70 cheaper than what I booked. Had to point out to her that I am looking at the App at the moment to get my room changed, not to mention an upgrade (there were still junior suites available). NO turndown service, No mini bar, Took 30 mins to deliver some cookies and drinks. Totally disappointed, just not a Luxury Collection Hotel.
"Quick stay, great property"
Checked in around 430, fast and efficient. Ran up to my room before heading out and found it to be nice, quiet and clean. Comfy bed, nice bath products (Molton Brown). After dropping my stuff off, I ran to the mall, TJ Marc, Eataly and then over to Portillos. Everything is close, the hotel is right in the middle of everything. After a good night sleep, I headed downstairs for breakfast. I got pancakes, even though everything in me said not to! They brought them out in 2 or 3 minutes and they were awful. I think they were 17.00. I will never understand why hotel kitchens don’t keep a box of Bisquick so they can make fresh decent pancakes on demand. I mean, seriously, read the back of the box, you can make a serving in just a few minutes and it’s always good. The pancakes I got were made with soured batter... inedible. The waitress didn’t say anything when I said I was done, without eating anything. I had to run to a meeting. Check out was a breeze. Hotel is great, restaurant is questionable. I would certainly stay here again!
"The drinks were fabulous"
Mimi the bartender made two incredible drinks for us. A Chicago winter special a maple Manhattan. Sure was warming to the core! The Gwen staff were to kind and friendly. The Hotel is immaculate and you can access an indoor shopping center with Nordstroms and many other stores. It really is in a great location with easy access to the riverfront and north Michigan ave.
My husband and I stayed at The Gwen last weekend for a post-holiday relaxing getaway. We felt very welcomed from the moment we pulled up to the hotel. At our check in at the front desk, we were given a mini tour of the hotel amenities. This included explaining what restaurant was open for breakfast and what the bar did in the evening for cocktails...even that the rooftop bar was still open in the dead of winter and you could sign up to practice some curling! We were shown how to get to the attached mall and the shops on Michigan Ave. without going outside. I really felt "in the know" before I even stepped into my room. The other stand out service moment that we experienced is when we came in for dinner late one night. We'd wanted to stop at a store to stock up on water but heard from the bellman that most stores in the area were closed, He then explained that if we went o the front desk, they would gladly give us bottles of water to get us through the night. Sure enough, we were treated with smiles and "of course we can get that for you" statements from the two people working at the front desk. It was a simple and easy task for them, but it meant a lot not to have to wander the city late and night and have the convenience at our hotel at no exorbitant charge. In addition to the amazing service, the hotel was beautiful and our room had a wonderful view of the Willis Tower. The location is great as we were able to walk to most of the restaurants that we visited during the weekend. I highly recommend The Gwen for a luxury get away in the city. I know we'll be back!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM