of TripAdvisor Travelers recommend this hotel
"Not a 5 star experience"
First, no one greets you at street level door. You have to walk down stairs yourself with luggage to get to lobby. This can be easily remedied by installing a camera or a sensor for arrivals. Second, and this is what principally caused this rating, they did not have the room we prepaid and booked months ago available. Michelle said it was a first come first serve basis but she could give us a downgraded room (couple hundred less) and compensate us with a massage (does not even make up difference). We stayed in the pool villa for one night - wifi connectivity barely reaches it and room is sparcely furnished. A table next to the bed or a small one with chairs inside would be useful. We finally got moved to Presidential next day, which is beautiful and sufficiently furnished. If we had gotten what we had ordered, this woule have been a 5 star. What also reduces the rating is they ran out of several Thai products like coconuts (literally growing on their trees), chicken and Singha and Chang beers. Also - I get eco friendly amenities but watered down shampoo and bath gel is comical. View is breathtaking and would be similar to any other place in Maret. The place is beautiful, but the service made this an experience I will never repeat here. Do not stay here if you cannot handle steps - lots of them.
If you are a nature lover and like some peace. This is the place to be! Breath taking views from the room! The private villa with an infiniti pool is gorgeous. Staff are extremely friendly. Michelle helped us manage our bookings. She is awesome and very helpful. We loved our stay and will definately come back again
"Not accessible, inflexible management "
My wife injured her foot just prior to our visit and was getting around on crutches. We were dismayed to discover that the hotel is stairways everywhere. We wanted to leave after one night, to stay somewhere less dangerous. Management indicated they were happy to cancel, but could not refund for unused nights (standing behind their policy to the letter). So I’ve got the room I paid for. Wish I’d chosen another hotel.
"Stayed 3 nights, would love to stay more"
What an amazing hotel and amazing stay! The spa was amazing, the room was big and the sea view makes it all! Restaurant was fine but the charming hotel and every space is well thinked and conceived! We were in love with this hotel, so will you!
"Great villa, epic view"
We really enjoyed our time at the Kala. It was about 10 minute taxi ride 300/400 Bart to the main beach (Chaweng). The food was pretty good, lacked a real kick though. We had several cocktails, hit and miss in quality with some having too much syrup. Our only real complaint is that the staff would not engage us and don’t properly understand customer service (to a western standard, which is their customer base)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:30 PM