of TripAdvisor Travelers recommend this hotel
Rehan duty manager of leela mumbai isn't a professional person never seen some one like him he doesn't belong from this hospitality industry. Very rude and doesn't know how to talk to guest don't even answer and call back
"Great experience, can't wait to go back."
It's a lovely classic hotel which made it feel like I was staying in a palace. Having stayed at many 5 start hotels in Mumbai and around the Far East, I was blown away by how helpful and friendly the staff are, they exceed my expectations, from the food, the room service, the rooms and even the facilities in the hotel all made my stay even more enjoyable.
"Good with a few issues"
Any hotel and particularly a business one like Leela to provide basic wifi as a free service. Although when i booked i was told it is a free wifi service. But while i was asked to pay for the wifi. Just not acceptable and needs to be resolved. There was a real challenge given as when about to checkout. Got stuck for more than an hour to clear bills, which I found totally unacceptable and poor customer service. The location is fantastic for the airport, but in truth the above issues would prevent me from staying again.
The welcome to the hotel and the walk to the room was very professional and warm. The correct way to check in a guest! The room service meal was served at the right temperature the sushi platter was very nicely presented, though they could have provided more soy sauce. The vegetable manchow soup was piping hot. The dessert platter served as a welcome gesture was outstanding.
"Bhhavesh's arrival trip"
Least expected from a 5 Star property,I had been visiting this property for past 2 decade's but never expected to be so unprofessional and casual staff behaviour ...horrifying experience of The Citrus.appreciate dimple and rosy from the C Club for follow-up for on the reviews
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM