THE LEVEL AT MELIA BARCELONA SKY

This was our third visit to this property and was the best. First time level lounge was good but rooms were very dated. Second time room was all refurbished but level lounge under construction. This time everything was all done and brand new. We would recommend to any of our friends. Highly recommended.

We've just returned from 5 nights at the Level while we attended Primavera Sound. We've stayed at the Melos Sky before and decided this time to try The Level; an excellent decision. This is a lovely hotel and the added extras you get as a Level guest are well worth it. We arrived and were directed straight to The Level check in on the 25th floor and given a glass of Cava as we checked in; a very promising start. Our room was on 28th floor with a great view of the city. Other reviewers have commented on the design of the rooms; it is relatively hard to have privacy in the bathroom area but we coped. The pool area of the hotel is lovely and the spa- free to Level guests- is also nice. Breakfast served on floor 24 with amazing views over the sea from the terrace is wonderful- great food, choice and service. The Level lounge has drinks and snacks available all day and the main restaurant has an area reserved for Level guests in the evening which was also lovely. Highly recommended.

Our room and view were nice, A good size for all our belongings.THE PLUS: Staff was excellent and very friendly, personal and helpful for bookings, recommendations. The upstairs and downstairs "happy hours" were a very nice plus. The PROBLEM was with housekeeping Only the lst 1-2 days were adequate. After that ...for days 3-7 Poor ..even with intervention Dirty items left in room , even a soiled pillowcase left on the floor. Mirrors and sink area unattended. There was a lot of noise early in morning in hallways that was loud from staff/housekeeping ' Complaints were made twice..to no avail. Extremely dissapointed. When on last day discussed with "manager " on Floor 25. We were offered a "drink" and an apology ...totally unacceptable from 5-Star Service. Nothing else was offered or even check upon for our satisfaction. VERY DISSAPOINTED

We stayed here as a family. Being in The Level you have a dedicated 5 star check in on 25th floor. Champagne is served while you check in and the staff are wonderful. We had a junior suite on the 23rd floor which was amazing. Views over Barcelona are stunning. Breakfast is served on 24th floor whilst looking out to sea and the uninterrupted views of the city. Would book again.

Rooms are pretty and fully automated. Housekeeping was much better some days than others (one day, they did not even remove used glasses from the night before). The bathroom has poor lighting, specially if you want to do make up. The breakfast is absolutely amazing and the dining room has a great view. However, the service from The Level and the Guest Services team was awful. We had an issue with the room temperature (unbearably high), we called The Level, they said they were sending someone, but nobody came, we called again an hour later, they sent someone who did not fix the problem. We called again, they said it could not be fixed and it was our problem if we could not sleep. We called again, pretty angry, then someone came from the downstairs reception with a technician and they were able to find a solution that was acceptable for us. On our last day, we tried to have a drink in the lounge, but there was no ice, we were told to wait, and after waiting for 20 minutes we just left and had a drink elsewhere. No apology was even offered. We got an email from Guest Services apologizing after we had left (honestly, not much help for us at that point and no compensation was offered at all, so it felt pointless). I answered the email explaining in further detail what had happened and my comments were ignored.