We were visiting our daughter who lives in Williamsburg, Brooklyn. The hotel's proximity to the L train was the main reason we chose the Marcel at Gramercy along with the affordability in the NYC market. The rooms were very clean. The continental breakfast was satisfactory. Free wifi in the rooms would have made the stay better.Comment of T. Karen , United States the 2016-04-05
Overall, the Marcel was a very good choice for my short business trip. The room was small, but well equipped. The staff was great.Comment of D. Kenneth , United States the 2016-02-22
My apt.was being renovated and had to stay at the Marcel for 12 days. What a great hotel, they made me feel right at home and have every amenity needed! The rooms are clean and the bed is comfortable. The front desk staff is soooo helpful and has the best customer service,especially Claribel! Always has a smile on her face and goes above and beyond her call of duty! I highly recommend the Marcel to anyone that needs a place to stay while their apt. Is being renovated. Thank you for making a stressful time, so relaxing and enjoyable!
We loved the friendly, helpful staff! We would totally recommend this wonderful hotel! Great front staff, doormen, clean rooms, comfortable beds, great community room on the top floor that had free wifi!
The hotel was beautiful, the staff were very friendly and accommodating. It made it a very pleasant stay; didn't want to leave. The location is great not extremely crowded great bars and restaurants walking distance.
"Wifi didn't work for a full week"
The wifi did not work in my room for my laptop or phone. I called the front desk my first evening and they gave me a 24-hour wifi code to get it to work. I asked what would happen after 24 hours (since I was staying for a full week for a business trip and had a lot of work to do), and they told me I could just enter a new code. My Mac laptop wouldn't disconnect from the old code so I could put the new code in - so I was stuck with an outdated code and nobody at the front desk knew how to fix it. I spent 6 days with no wifi whenever I had a lot of work to do in the evenings. Additionally, the room's cleanliness wasn't up to my standards and they didn't clean the bathtub daily.
Stayed at the Marcel with a Friend. Great staff especially Scott at the front desk. The 10th Floor Lounge has great views of the city. Rooms are very nice and the hotel location is perfect in Gramercy. Will recommend this hotel to friends.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM