"The staff is great"
Sonja and Rishikesh at the Travel Desk were great - arranging car rides and sightseeing. They were professional and helpful. Thanks to Oashima and Gagandup in Guest Relations for the lovely birthday surprise! You rock!
"Phantom Bathroom Lights and Horrible Service"
This is the worst 5 star hotel I stayed at in my whole India trip. The sheets are stained with dirt and pen marks, the towels are grubby, bathroom is in bad condition, and worst of all, the electrical wiring is so messed up the lights came on randomly in the middle of the night and kept flickering and strobing. Front desk was NOT helpful at all, refused to change our room, took 15 min to "send an electrician" who obviously couldn't fix the problem, and still didn't understand why we would need a new room. Finally they moved us, but my husband and I had to sleep in two single beds instead of a king. Unacceptable. You can't say that 5 stars are different standards from the western world because I stayed in two other 5 star hotels here and they were lovely.
"Amazed with the Ambience of the Coffee Shop"
Surprised to see such an elegant ambience in the Coffee Shop, which is connected with the Pastry Shop. Team is good, satified with the basic needs of the customer. Self motivated people with lovely smile on the face attracts the customer. Admires the travellers to be back.
"Two days visit to Delhi"
Very friendly staff, always looking to help. There are some restaurants inside. The food is OK, but the prices are high as for Delhi Rooms are big and nice but the repair should be refreshed Wifi use is only for the visitors so you cannot even connect to it after the check-out
"Great way to end a holiday"
We were in Delhi for just over a week for a friend's wedding, and wanted to spend our last two nights in a nice hotel relaxing before the long flight home. The service in this hotel was lovely. Front desk, bus boys, security at the front gate and the foyer door - all very friendly. The bed was comfortable, bathroom nice and clean. Couldn't complain about the room at all it was exactly what we were after. We had a midnight flight and asked if we could pay extra to have a late checkout and were told that we could have late checkout at 4pm free of charge. We have travelled all over the world and not once has this ever been offered. This was very much appreciated, and we left the hotel very happy with the staff for allowing us to do that.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM