of TripAdvisor Travelers recommend this hotel
"lovely afternoon tea, slow service"
My friend and I had bookings at the Tea Rooms for last Sunday at 4,30 pm, but upon our arrival we were told the place is busy as there have been some delays and we were asked to wait for a bit till they prepare our table. We took a seat in the lounge area and after some time we were presented with apologies for the delay again. We asked how longer it will take, the answer was about 10 minutes. Finally, half an hour later we were shown to our table. After we placed our order for the afternoon tea itself we still had to wait for quite a bit till the lady serving us came back to take the order for the tea and cocktails. We had to ask several times for the plates to be replaced after having the sandwiches, and when we asked for a tea refill (we requested the Midland tea) we were brought something completely different. We waited quite a lot for the bill too and for our coats to be brought back from the cloak room. Otherwise the place itself was nice and quiet. The tea was really lovely as were the cakes.I absolutely loved the prawn&crayfish sandwich! The scones were fresh and served with a selection of jams including an incredibly delicious lemon custard jam. Although the staff were friendly, the service was annoyingly slow and we didn't enjoy our afternoon to the fullest unfortunately and not sure we will be back anytime soon.
"Where Rolls Met Royce"
Stayed for 3 nights. The staff could not be more friendly and helpful, which contributed to our great experience. Rooms are nice and very clean and ours was large but I imagine sizes could vary, as is as expected from a historic building. Great water pressure in the shower. Only slight I can give is that someone had smoked in our room prior (this is a nonsmoking hotel) so we had to get housekeeping to come up and spray. Would stay here again. P.S. Mr. Coopers (hotel bar) is great!
"function food terrible"
Nice hotel to stay but was at a fundraiser and the food from the kitchen was shocking.. I didn't complain as it was a function but the chef needs to address his/her standards. Starter was very cold as a cold starter you couldn't taste any flavours close to being frozen - main course was lamb which was cooked nicely but NO POTATOES whatsoever on the plate - no sauce or gravy, dessert was terrible and very small again - I eat often Ala carte so I know what is trying to be done but it failed - very pretentious for a football evening lentils were horrible to replace potatoes but to have also no solid veg apart from 2 very small carrots is really bad. At £130 a head and bottles of Prossecco @ £35 the hotel has taken advantage of the Tv show which its a real shame
"A very long way off 4*"
The staff are very friendly, the entrance is grand and I love the history of the place; my room on the other hand looked a little bit like something out of a 1980's holiday brochure. "Own tea and coffee making facilities" springs to mind. Little attention to detail; stuff like a toilet brush missing from the bathroom. The windows were also FILTHY beyond belief. The two twin beds in the room were on wheels and slid about. The kind of place which puts people off travelling in the UK; the kind of hotel you would expect in a 2nd/3rd class city in somewhere like China.
"Wonderful, Friendly Staff"
We wanted a decent, nice hotel to stay in after our long flight from Australia, and this place definitely lived up to its expectations. From getting out of the taxi, we had a staff member to assist us with our luggage, and even brought it all the way to the hotel room (we had 3 suitcases between us, so this was greatly appreciated!). The room itself was very impressive, with classic wooden furniture and comfortable bed. We slept very well after travelling for so many hours. The reception and concierge staff were also friendly, and helpful, giving us recommendations for restaurants close by. The check out process was a breeze. The staff again didn't hesitate to help us with our luggage, and even helped to put it in the car. Would definitely return to this hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM