of TripAdvisor Travelers recommend this hotel
"Elegant and great stay at the Palmer House"
This place has all you need for an uptown stay in Chicago, First rate experience in every instance. Only drawback was the lack of a coffee pot in the room. Due to the age of this place, you will find a small bathroom and closet and the usual slow and cumbersome elevators. What makes up for this is the overall sense of elegance from the entrance, the lobby bar, the incredibly heavy doors, the incredibly nice and helpful staff and of course the location. The only reason you would need an Uber or cab is if its raining or snowing. Everything is walking distance or you can take a B-Cycle (Divvy) or the train system right across the street. We also enjoyed the Starbucks, the Corner Bakery just outside, the onsite restaurant and the bar. You also need to take time and look at the displays of 24 ct. china, displayed history of the hotel and its famous guests and also the entertainment that included essentially all the favorite bands and entertainers back in the day who played in the Empire Room from a young George Burns, Groucho Marx up to and including Sonny an Cher in 1970. Self parking is a block away and is easy peasy, and at $45 a day is fair for the urban central location. The only thing that keeps it from getting a "5" dot rating is the lack of a coffee maker in the room. Who knew' While we didn't ask for one, I bet the helpful staff would have brought one up if we had. If you want an elegant place to stay in the heart of everything, at the price of old school bathroom and closet sizes, this is the place for you!
"Too big for its britches"
This hotel was highly recommended so we booked 6 nights. We were checked into a very small room - 1 king nonsmoking. The front desk texted my husband and asked if we were satisfied and we said no, we were staying 6 nights and would like a little more room. They happily switched us the next day to a different room that was SMALLER. We gave up. The first room we couldn't use the outlets to charge our phones/computers. That was frustrating. The second room we found enough outlets to satisfy our tech charging needs. When we sat down the first night in the bar/check-in area (very iconically pretty) the first waiter was rude. I guess there is a button you are supposed to push that's on the table. We couldn't read it in the dim light. One button is to call the server. One button is to cancel the server and one button is to call for your bill. Not being able to see (in the dim light) I just generally pushed a button, not knowing there were three. So like I said the first guy was a bit rude. After I put on my glasses and read the button thing I called a server and Javier showed up and he was very, very accommodating and a wonderful server. The elevators on the weekend are SO very crowded because this hotel is huge. We found that after the weekend we were able to get an elevator car quickly without the large crowds. This hotel is beautiful, but I would probably stay at a smaller hotel next time that would really listen to my needs. Still, there is a Starbucks inside and a CVS across the street and Verizon 1 block away and the theater is 1 1/2 blocks away...I would stay in River North where most of our attractions and restaurants were located (or at least were close).
We stayed at the Palmer House during the beginning of our summer vacation. This is an older hotel that has a lot of character. It is well maintained. Our room was on the small size but we had two nice sized bathrooms. This came in handy with two adults and two tweens. The staff was friendly and helpful. My one complaint is that there was no in room coffee service. I NEED coffee as soon as I get up. I'm guessing that because there is a Starbucks in the lobby, they contract, no in room coffee service. I've seen this in other hotels that have Starbucks in the lobby. Nice central location to all of our activities.
"Beautiful common areas, the lobby but the rooms are small and dated."
The Lobby is beautiful and I like the Lobby bar and the fact that you can push a button to get service. The rooms are small and dated. My room in particular had peeling wall paper in the bathroom. I alerted the staff but nothing was done. The rooms are expensive but the hotel is well located. .
"For a Historical hotel, other than lobby, was not impressed"
Lobby beautiful, but past that I was disappointed especially with food choices. Maid rushed me out of room at 11 which was check-out but said she had to get me out so she could clean for the next person
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM