of TripAdvisor Travelers recommend this hotel
"Horrible Stay...extremely disappointed! "
I booked this hotel since I was having a few services at the spa located on the 5th floor. The spa was amazing, but the hotel not so much. For starters I booked the business class king room which was $40 more than the standard king. However, upon arriving at my room I noticed that it was the standard king. When I called the front desk the representative was not only dismissive but extremely rude. She said the best she could do was give me $20 off, but not switch me to the room that I actually paid for. The tablet in the room didn’t work. I had to call the IT department and wait about 30 minutes for them to bring me another one. That one didn’t work either. Finally I called room service and had to have them read the menu to me since the tablets in the room didn’t work. I ended up ordering a burger which was supposed to be delivered to me within 30 minutes but I waited an hour. I ordered the burger cooked medium well, however it was served to me rare. So needless to say I didn’t eat it. Still hungry I decided to just go to bed, unfortunately that wasn’t possible due to the loud neighbors and thin walls. I called security on my neighbors 3 times but still the noise didn’t stop. After all of this I finally decided to just leave. So around 2am I checked out of the hotel and went home. A total waste of money and a total waste of the points that I used to cover a portion of the cost. Oh and did I mention that checkin is a total circus' I will NEVER go back to this hotel and would never recommend it to anyone else.
"A classy place"
This place makes you feel like you're in a movie set in Chicago the entire time! The panoramic views from the window, the room inside the skyscraper whose windows open to bring in fresh air from the wind channel the building helps to produce. All of the details take you back a few decades where "style and class" seemed to be the focus. I'm from Chicago but I started to take the city for granted so my wife and I decided to "be tourists for a day". Initially we were given the wrong room and it was small with not much of a view but when we were moved to the right room the entire experienced changed. There was so much room for my family to run around, so many windows, two bathrooms and privacy. This was a space I felt I could live in. All I can say is look at the pictures!!!! Those Honors Points really go a long way here if you have them. Located near all of the hometown greats like the Art Institute, Millennium Park, Garrett's Popcorn, The Magnificent mile, the subway, Alexander Calder's Flamingo and Picasso's Gorilla, you could not ask for a better location! It's great for walking and exploring the area and almost impossible to get lost. Nothing but good things to say here. Great workout space and pool, tons of visuals to keep you entertained, magic shows (if that's your thing). I cant wait to get back. Not so humbly submitted, Michael C.
"Ruined my trip and my dream."
I've been looking forward to this trip for over 4-5 months now. I've been wanting to see a Blackhawks game live in Chicago since I was a kid and now it was going to happen. IT DIDN'T. All thanks to the Concierge. We asked him to check when the game was gonna start. He looked annoyed at us and then made half an effort to make it look like he was checking it up on his computer. He then asked to see our tickets and then told us it was gonna start at 6pm. I, like a moron, trusted this Hilton Concierge and went for breakfast and a bath. It was in the bath/fitness area i saw a tv-broadcast of the game I realised it started, not 6pm, but 11:30am! I ran in panic to get changed, get my spouse, get everything from our room, and get a cab. My wife asked the Concierge why he had lied to us, and he told us that it was our own fault and he just checked the time on the ticket (the game had been rescheduled, the reason we asked him to check for us). We only made the last period, and what was supposed to be the highlight of my trip to Chicago is now my worst memory abroad. I spent 750 dollars on the tickets alone, 250 something dollars for jerseys, hats etc. So not counting hotel and flight tickets, I had spent 1000 dollars alone just for the game. When I complained at the Hotel they offered me their "deepest appologies" and about 100 dollars in the in-house restaurant Lockwood (50$ lunch/dinner and 50$ breakfast). However, 1 hour after I ended the call with the Hotel, we got a notice via the information tablet in the room, that Lockwood would be unavailable during breakfast and lunch hours, until we check out and go back home. I am devastated, sad, angry, irritated, and a million other feelings more! Im even mad at myself for trusting the Concierge and not doing it myself. Right now I hate everything and just want my vacation to be over and be back home again where Im far away from Palmer Hotel.
We have stayed at the Palmer House a number of times and I have failed to ever write a review. We have always had excellent service and this weekend was no different. It was a busy place but all the staff were very accommodating including the bellhops and servers. LaShawn at the front desk was awesome. She was very patient and professional and made us truly feel welcome. Thank you!
"Very Accommodating with Great History "
I’ve stayed here twice. Room is good and in winter heat doesn’t dry you out - a good thing. Rooms are updated. Lobby is beautiful! They text you through out stay to see how its going and what they can do to make better. Very nice. Their restaurant has good food but the help had trouble waiting on women in lobby at tables not at bar. Most women traveling alone don’t want to sit at the bar. Also when windchill is 0 or less going out is less likely. One of their waiters stood out among rest though...OJ. He came out to a table I was sitting at my last night there and was very attentive. OJ is the kind of waiter you look for in such a historically based beautiful hotel. If everyone was like him, the world would be a better place.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM