"Beautiful Historic Lobby "
Stayed here on business and loved to location and feel of this hotel. The lobby is stunning and they have done a great job keeping the history of the hotel alive but not stuffy. Bar service was great, check in quick. The concierge was not super helpful. Rooms are a good size, a little tired with chips in wood and paint. A coffee maker in the room would have been great. Overall though very comfortable and highly recommend this hotel to others & would stay here again.
"overnight in the city"
We had tickets to Hamilton, which plays just down the street. Hotel was beautiful, well maintained and clean. Staff was polite and helpful. Was nice to come from the suburbs and enjoy the city experience, again. Really enjoyed the experience. Will do it again
This was an overall disappointment compared to the 4 other downtown Chicago Hilton properties I’ve stayed at. No Diamond member upgrade. The check in line was very long, though fortunately there was a separate Diamond check in line. Somehow there was only one desk worker at 7am at checkout. Executive club wasn’t stocked with water bottles/sodas which was surprising; breakfast had eggs, but no sides like bacon or potatoes. Room was okay considering the age of the hotel, though certainly not spectacular. Potters burger bar was excellent though.
Pros: beautiful lobby, best location for theater, walkable to many sights, convenient to shops and restaurants. Room was clean. Price was very reasonable. Cons: double beds were cramped, room small. Bathroom was small with a 50% recent update-sink area very nice but older tub (think rubber stopper for drain) and old tile (not vintage old, just worn).
"Perfect walking distance"
The Palmer House was a prefect walk from the lake front and the theater district. The lobby and bar area is a great place to warm up before going out or unwind after coming back. And the two bathroom rooms are perfect for friends sharing a room. Comfortable and even the self parking is very convenient- right across the street. I'll stay there again for sure.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM