of TripAdvisor Travelers recommend this hotel
My wife and I stayed the weekend and had an absolutely amazing time. The entire staff was so helpful and friendly. The king suite was wonderfully equipped. The room was nicely designed and decorated. The ability to control the lights, TV, room privacy, etc. electronically was easy to use and quite impressive. The hotel is in a great location. In the evenings we visited the bar which was a great place to have an evening cocktail or two 😃. The drinks were amazing. My only suggestion would be that even though the seating around the bar room looks very nice many of the cushion's padding in the chairs is worn out and needs to be replaced. The bar tenders and waitresses were wonderful. We will stay here again.
"Top City Hotel"
The staff were superb. Front Desk & concierge were outstanding. We had a problem with an AA domestic flight and the Peninsula helped sort it out. Excellent position and very quiet for a city hotel room
"Very Luxurious...upscale feel.."
Wanted to celebrate our anniversary, we reserved this hotel. The bellboys and parking attendants are very friendly, but upon check in...the front desk clerks are very robotic and non friendly. The hotel manager is very professional and helpful as well. We had breakfast in the restaurant near the check in desk, 2 breakfast plus coffee equaled $80.00, and that's ok if its $80.00 quality...we ordered steak and eggs, eggs were so overcooked that the yolk was hard, we asked for medium...the steak was extremely small..they should have been embarrassed. The waitstaff never came to the table nor looked our way so that we could send back the eggs to get them cook so that there were edible. The rooms are beautiful and high tech. I love that you can push the button in your room for valet. I found the restaurant to be pretentious and overpriced poor quality of food.
"Exceeded all expectations!"
Looking forward to our next stay at The Peninsula Chicago! The Peninsula took care of all of our needs and arrangements from arranging a car to pick us up at the airport and deliver us to the hotel to cake and Champagne delivered to our room to celebrate our daughter's 26th birthday. As we drove up to the hotel, there were 2 Peninsula employees to meet us at the car. One of the employees, Scott, showed us to the elevator, walked us through the hotel and straight to our beautiful room. We received an upgraded room (Thank you!!) which had a sitting room, bathroom and a bedroom, all were exquisite. Loved the bed! My husband has a bad back and every morning he woke up without aches or pains. The hotel is in a wonderful location within walking distance to everything. We have stayed at many upscale hotels in Chicago but The Peninsula and their staff are our favorite by far. Thank you Peninsula for making our visit to Chicago special!
"Very very nice hotel"
Wonderful three nights while there on business. Didn't want to leave the room. Most comfortable bed and linens. 55 in tv. Water, ice, and turn down service every night. Dressing area and huge bathroom with a tv by the tub.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM