of TripAdvisor Travelers recommend this hotel
"You can get better shower pressure in the SPA"
Stayed for five nights end of October early November. Great location off Michigan Avenue. Stayed in room 1713. Third experience with Peninsula. Other stays in China. Room was comfortable and what you would expect from Peninsula. The bed was supreme, the bathroom large, luxurious. High tech for lighting, TVs, stereo, web access. The shower pressure in the room was, however, not as good as the SPA , two floors up. I used the SPA on numerous occasions, a beaufiful pool, sunny, well-equiped gym, good steam room and helpful, attentive employees, The shower pressure in the SPA was perfect. I mentioned this upon checkout, and was told that some guests perfer the low water pressure. Maybe, but some also like something more envirorating. Great hotel. Construction activity, a larger patio bar enclosure, was explained and not disruptive. Superior Street was closed for off-loading beams. Door men were super efficient, helpful, and provided short jaunts in the house car.
Comfortable room with high tech accessories, friendly staff, customer service, customer service. Above and beyond!!! Anniversary dinner at shanghai terrace was over the top!! I will be difficult to stay in another hotel on future trips to Chicago!!
Can not say enough to praise the beauty, service, comfort and food ( choices in restaurants, variety in menus, taste and presentation). I didn’t really even leave the hotel to eat. I have stayed in many luxury hotels all over the world , and my stay of 6 nights was by far one of the best!
Simply the best hotel experience I've ever had ! Excellent service, got an upgraded suite, great food and bar, along with a nice gym / spa. Definitely a new go to spot in Chicago. Highly recommend this hotel
"Mostly Pros. But a few Cons"
So I'll keep it short and sweet. PROS: Great location, Helpful staff concierge staff Embecably clean well serviced room Very very comfortable bed and linen Friendly staff Grand beautiful lobby CONS: Construction zone right outside our room woke us up every morning and the hotel wouldn't/couldn't move us.And there was no warning before we went that this was happening. The room toiletries ( lotion ,shampoo) were not very good quality
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM