of TripAdvisor Travelers recommend this hotel
"Absolute perfection, I was blown away at how amazing this hotel was"
My recently booked this hotel for my hubby's birthday as they were running a fabulous, book two nights, get the third free promotion. About a week before my check-in, I received an email from the concierge at the hotel asking me if we needed a ride from the airport and if there were any special requests they could accommodate. I responded back with, well if you could send some balloons and a small piece of cake on the actual day that would be most lovely. He said they would be more than happy to oblige. When we arrived at the hotel check-in, the staff wished him a Happy Birthday and said they upgraded us to a junior king suite with views of Michigan Avenue. How lovely! When we arrived at the magnificent room, I received a text from the staff asking how the room was and letting us know they were available to assist with all of our requests. Superb customer service! The room itself was tastefully decorated, with a bit of a Chinese flair in regards to the furniture and large, ornate painting above the couch. The room let in a lot of light and views of Michigan Ave and the Shanghai restaurant were perfect. Next to both sides of the bed was an Ipad which could change the channels of the tv, call for concierge, show you nearby restaurants, control the lighting in the room, and provide room service. What a neat feature, I wish every hotel had this! One of my main reasons for booking this hotel though, was the bathroom. I really wanted a hotel with a nice tub and a separate shower and I was not disappointed. The bathroom itself was absolutely perfect. As you walked inside there was a panel to the right which controlled the lighting in the room. To your left was a separate glass shower and to the right was a closed in toilet (if you know my hubby, that's essential!), dual sinks and a beautiful tub with a small TV and a panel next to the tub to control the TV. I never wanted to leave the room! We ventured downstairs and the concierge was kind enough to direct us to some great places for lunch. When we arrived later that evening, they had turned down the room and left us adorable slippers by the bed, how cute! The next day we checked out the gym near the spa and I was very impressed. Free weights, balls, yoga mats, and machines looking out to a beautiful view of Chicago and Lake Michigan. They also had a small room where they held work out classes and yoga. After our workout session we ventured out for lunch, then came back to check out their indoor pool/Jacuzzi and terrace seating. The weather was spectacular in Chicago that day so we sat outside for a few hours and relaxed as we stared out at the beautiful city views. Later on that evening we got ready for our date to Alinea and as we stepped outside to get an Uber, the staff asked if we would like to take the hotel car, a BMW 7 series to dinner. We felt like celebrities! The driver was very professional and accommodating as the car purred along the streets of Chicago. The next day we slept in a bit, then decided to go for breakfast in the beautiful, opulent hotel lobby. The concierge suggested we check out the restaurant adjacent to the hotel downstairs which had outdoor seating. They did not steer us wrong, the food was excellent. I decided to give room service a go on the last night after getting home fairly late from an evening of quite a few cocktails. We ordered the flatbread pizza and the pizza arrived within 20-25 minutes around 1am. She came in and setup the tray right beside the bed, took the pizza out from the draw underneath and laid everything out so perfectly. The pizza was hot and delicious and exactly what I wanted (but definitely didn't need!) I feel that I have been spoiled now and am going to compare every hotel to this one! I can't wait to come back!
"Chi Town sept 2017"
Blown away what a great hotel, the staff the food everything about this place is just amazing. so close to so many great spots for food and shopping. i will certainly be choosing this place for all my future trips to Chicago A+++++
Truly a gem! Spent two nights at this hotel and wished I could have stayed longer so I will certainly return some time in the future. The room was spacious, well appointed (including copier/fax), clean, comfortable and a little high tech. The room was equipped with 2 tablets which controlled room lights, tv, sound,music, weather updates, hotel services and any concierge request you may have. I will say however that the "Valet" icon on the tablet is misleading. I thought it meant to request your vehicle not realizing it was for a shoe shine request. The staff went that little extra which sets them apart. I did not come across one staff member that wasn't pleasant, courteous or friendly. Each time I returned to my room there was a little something to make my stay special. From the bookmark they placed on my book, to the lens cloth for my sunglasses the gesture however small didn't go unnoticed. I dined at the Lobby which I have no hesitations on recommending whether it be the service or the food. I would definitely stay at this hotel as well as looking at their other locations for any future stays.
"Dining at the Peninsula "
We were guests at a wedding Rehearsal dinner at the Peninsula hotel. We had cocktails on the terrace with dinner afterwards in the ballroom. The wine was extraordinary, the food a little above average and the service terrific. A nice place all in all.
"One of the best properties"
We had taken a tour of Peninsula. The entrance was grand and the whole building was just way too grand. We visited their kitchens and rooms which are fully high tech and still has a fax machine cause they do not call their guest for anything so as to not disturb them and just fax anything they want to convey. Their bathrooms are spa inspired and the location with the view is not to miss. Their restaurants are 'must have to dine' about them.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM