of TripAdvisor Travelers recommend this hotel
"Luxury, Location and Little Details"
We stayed five nights in September 2017 and had booked a Deluxe Room. Having stopped over at the superb Peninsula, Bangkok some years ago en route from Australia, our expectations of the New York Peninsula were pretty high, though we did not really expect the level of service that seems only possible in the Far East. In fact, though, the service was generally excellent! But for a few minor deficiencies in the facilities, we would happily have given an Excellent rating. The hotel provides all the amenities one would expect from a top-class establishment in New York. The location on Fifth Avenue, in easy reach of Central Park, Times Square, St Patrick's Cathedral, The Rockefeller Center, the Empire State and Broadway, makes it a perfect base for the tourist visitor. We loved being able to walk out onto Fifth Avenue and be immediately caught up in the buzz and bustle of life in this great city. Unlike some other city hotels, The Peninsula also has some sitting-out/sunbathing space, in the form of a sun terrace at the top of the building, adjacent to the hotels spa and pool facilities. With temperatures in the early 30s, this was most welcome. Berfore travelling we had asked for a room at a high level looking out over W55th street. On arrival we were greeted by the very pleasant and courteous Nicholas Chow who told us that we had been upgraded to accommodate our request. Good! We were shown to our room on the 15th floor; spacious, well-appointed, large bathroom (love the TV over the bath) with a very comfortable bed, nice view up Fifth Avenue towards Central Park, all fine and dandy - except for a few small points. One of the curtain draw-rods had become detatched from the window curtain and was hanging loose (the Bangkok hotel has electric curtains). We also found that the door enclosing the room-safe failed to close properly, and one of the doors on the bedside cabinet was loose on its hinges. Small details, but they give a bad impression - lack of care and attention to detail. Definitely a no-no in an establishment of this class. As we had arrived early evening rather tired after a transatlantic flight, we decided to order a meal in our room. This took rather a long time to arrive, but to the hotel's credit, without prompting we received an apology by phone and the promise of a chocolate selection by way of recompense. Good! The food was enjoyable but not hot, a common problem, it seems, with room-service meals. There must be an answer! We ate in the dining room next morning and enjoyed excellent meals. However, the selection is a very far cry from what is on offer at the sister hotel in Bangkok, so we were slightly underwhelmed. Thereafter we ate out, partly because of the substantial costs of in-hotel dining and the rather stilted atmosphere in the dining room. We spent a couple of afternoons up on the sun terrace. Nice enough but no-one asked if we wanted anything to eat or drink, which seems like a missed business opportunity. The hotels's nightspot, also at the top of the building offers night-time views over the city, but we found it very dark and gloomy and lacking in any real wow factor. The only other critical point is that the hotel's security seems a little lacking. Although the rooms are secured by electronic keys, the elevators are not, so pretty much anyone could reach the bedroom floors. This is a matter of concern in this dangerous age. Having made these comments, I must emphasise that we enjoyed our stay at The Peninsula very much, were generally satisfied with the room, and found the staff very pleasant and helpful. We would certainly recommend it, but it was not quite good enough to make us feel that we must return on our next visit to the city.
"Very Nice Hotel"
I liked it, I liked it a lot. I think the Ritz Carlton is the way to go though on the Park. Service was good, It was spring time and the Park was beautiful. There were zero issues traveling with my kids. Food was good, but not great from room service A lot of nickle and diming for services/stuff. Kids were treated age appropriate and bed and bath were spacious and very comfortable. There were small issues that were immediately corrected, but i struggle to figure out why I had to report them, they just should have been correct when we got there. Stayed Fine Hotel & Resorts, enjoyed the amenities and just don't think it is a 1k a night property. Still very very nice
"Stayed here October long weekend"
First impressions were amazing, reception walked us to our room and welcomed us which was very nice. We had a Junior suite on the 12th floor, the room was large for 4 ppl and very quiet. The bed was okay comfortable not the greatest but the pillows were wonderful. The sofa bed was horrid, the mattress was springy and needs to be changed. Housekeeping was on top of things-maybe a little too much, ringing the doorbell a few times a day but not sure if it's a bad thing. No coffee pot in the room but they will bring one if requested. The pool area is beautiful. If you want to go to the roof top, be ready and go right at opening - it's very small and fills up quickly. Our server on the roof top was extremely rude, when I tried to order he would look to my husband - not impressed with that at all. I think I can order for myself, thank you! We didn't eat at the main restaurant but we did have a drink/meal at the lounge and it was good. Some employees went above and beyond for us but others were curt and very rude. All in all this is a very pricey hotel (yes, I know, you're in NY) but we've stayed in luxurious and expensive hotels and this was subpar. Didn't meet our expectations.
"Not as great as I had hoped"
I had pretty high expectations. I stayed for one night in August. This hotel is quite pricey, I paid nearly a thousand for one night in a standard king room. This was my relaxation splurge before meeting up with some friends in the Hamptons. I get that this is New York, and that hotels are generally much more expensive than other cities, but I have stayed in much nicer hotels in Manhattan for less than half the price of this one. The bell/door service and front desk staff were all very nice. The hotel itself is quite dated, and really not up to the standard of a hotel of this caliber. The room was large enoughand the bedding and amenities were nice. The bath tub was quite small and the shower was not great. I kind of just expected more for the price. The pool area was ok although there seemed to be quite a few local people who were using the spa in the pool area and they were quite rowdy. The bigggest disappointment for me was the service on the rooftop patio. I've debated not posting about this because I'm not here to get anyone in trouble and everyone has off days, but I sat up there for a couple hours after checking out and the male server who was working in that area pretty much ignored me the whole time, he walked past me a few times and I tried to get his attention but he was always busy. He then disappeared for a while, so I went looking so I could place a food order. I asked the woman who was cleaning this area and she was very nice and tried to find him for me with no luck. I eventually walked downstairs to the spa reception and asked if they knew where I could place an order for food, they called and said the server was back on the patio and that I can go up and order with him. I walked back up and still could not find him, the nice cleaning lady then said she would take my order and call it down to the restaurant. Right after I sat down again the server appeared at my table and seemed to not be happy about me ordering through someone else. When he brough my food up (which was a very over priced small basic ceasar salad with a 20% delivery charge added) He asked what my room number was and I said that I had already checked out, he then started acting like I somehow snuck up there and insisted that I had to pay right away before I could eat. I then tried to pay cash and he said he could not give me any change if I paid cash. I then gave him a credit card and he finally let me eat my meal that had now taken over an hour to recieve. After that he never stopped by to ask me how my meal was and kind of avoided me for the rest of the time I was up there. I honestly would have rated the hotel much higher if it wasn't for that last experience leaving a sour taste in my mouth. The hotel itself is quite average in all other aspects and I will say again that all other employees were fantastic, maybe that one guy was just having a rough day or he legitimately didn't think that a young person with lots of tattoos could be staying there' Probably wont be booking there again.
"An OK place but perhaps not worth the price"
If you want to be half a block from Trump Tower, this is it. Otherwise, there is better to be had for the price. Because of location it is not possible for any room to have an outstanding view. I had a view of the street. The restaurant was OK, but again far from the best available in Manhatten.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM