"Absolutely Beautiful! 5-Star stay"
We just returned from a week's vacation at the Ritz Carlton Bal Harbour and we had an amazing time. This property is so chic and beautiful. The grounds are lovely and the beach is beautiful. Although the property is large it feels like a boutique. We loved that it doesn't feel crowded and hectic. The service is impeccable and the staff is so helpful. We were there with our two children (6year old girl and 18 month ole boy. Every step of the way from the valet to check in we were greeted with smiles and people wanting to assist. From the gentleman in valet helping with our groceries and stroller. To the wonderful concierge Phillipe who was so helpful with amazing recommendations. Andre was also so friendly and filled with great recommendations! Luke at the front desk greeted us with lovely champagne and made our check in a breeze! The pool staff from Daniela, Carla & Richard were all so friendly to us and our children. I cannot forget Kendley who works on there beachfront. He was always there with a smile and went out of his way to grab a wagon for my children to ride on the beach. All this to say this property has an amazing staff that works hard every day to make your stay wonderful! We were fortunate to stay in a 1 bedroom residence that is equipped with all you need. We had tremendous views of the beach and waterway. Every morning we got to see beautiful yachts cruising the shore! My kids loved it! We live in Los Angeles and this was well worth the travel. I have been fortunate enough to stay at a number of Four Seasons, Ritz Carlton and St. Regis properties both here and abroad. This definitely ranks at the top of the list. Our family had an incredible time and it was so hard to leave. Many thanks to everyone at this wonderful property! We are already plotting our next stay! :-))
Hotel staff was wonderful and very attentive. Great pool, beach, and fitness room. The large room was clean with lots of amenities. The room was stocked with optional beverages and food. The bedding was exceptional.
"First Class Hotel in Bal Harbour"
First Class hotel in Bal Habour, beachfront, great pool, within walking distance of upscale shopping and dining. Our room featured a sunken bathtub, glass shower with rain water faucets and private balcony with ocean views.
"Good hotel but the service could be better."
The hotel itself is nice. Good location, beautiful views, big rooms. We had a one bedroom suite with kitchen and two balconies, it's very nice. Just two suits per floor, the lift can take you to the lobby or spa, pool and beach area. Nice grounds, pool and beach. Very cold inside, not good, especially when you come in from the heat. A bit strange that there is just one restaurant and pool bar in such a big hotel. The choice of food is poor. Reception is good, no problems with check in and check out. Bellboys work good as well. Now about the service in restaurants, in room dining, beach area: it could be much better. I got Ritz Carlton membership, so can compare. We decided to have a quick lunch while we were waiting for our room to be prepared. When we asked for a bottle of room temperature water, we've been told that they don't have any, just ice cold. Why' No idea. We ordered a burger and have been asked, what kind of cheese we want on it. We asked for a blue one and been told that they don't have any blue cheese. But the cobb salad in the menu includes blue cheese. On the beach we asked for a bottle of water, got it in 30 minutes. Tea in the room - 45 minutes. Asked for a beer in a restaurant during the dinner - 30 minutes again. Gentlemen which brought the tea to the room started teaching me not to go out because we had some vodka after dinner, hilarious! Check out time is 11am but the housekeeper lady came at 9 pointing on her watches and saying that check out time is close. It's a pity because the hotel is good and Ritz Carlton chain is not the bad one as well.
We stayed at the Ritz Carlton Bal Harbour for 5 nights end of June through the beginning of July. This is hotel exceeded my expectations on many levels. The room, the room service, the valet parking, the front desk and the hotel manager (Nikki I think) were all TOP notch. I have stayed at many 5 star hotels and I have to say this Ritz Carlton was second to none. I also really liked the location in relation to different parts of Miami... I know this is were I will be staying when I visit South Florida.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM