of TripAdvisor Travelers recommend this hotel
Comfortable Helpful staff Need more English speaking staffs at the front -direct customer service Concierge service is # 1 Pastry chef is the best. Very protective of their customers . They want us to be safe when we are taking public transport
"Luxurious long weekend getaway in Beijing with the kids."
My husband and I wanted to get away for the recent national holidays here in Hong Kong, for a nice long weekend to somewhere we could take our 2 kids for a comfortable stay and do a bit of sightseeing if we wanted to. When you hear the name "The Ritz Carlton" you expect 5-star service and beautiful accommodations, and the hotel and staff in Beijing made sure we all felt welcomed from the moment we stepped inside. They remembered our named, our special requests and always had a nice smile on their faces for us. You might not think that a 5-star hotel would give such great service not only to adults, but to children, but they do! We tried out the "Ritz Kid Club" where kids have their own check in, get a tent set up in your room, their own kid-sized bathrobe, slippers, amenities and toys!! We stayed in a suite which was huge, and definitely helped us to entertain our active toddler who had plenty of space to roam around in. The bathroom had a huge tub that my son could not get enough of, and the bed and sheets were thankfully were so comfortable that we all slept well including the kids, which is a huge win when you're traveling with them. The room was well-equipped with a hot water kettle that we used to boil water for our infants bottles, and also a Nespresso coffee machine in the room for the adults. We had breakfast included in our package which was a buffet. It wasn't the best buffet we have had, but there was a good selection with standard Western and Chinese choices. Service was great by all of the staff in the buffet, but I have to point out Ms. Sunny Ye, who went above and beyond to accommodate us, especially when my son was being particularly fussy sometimes. We had a set dinner one night at Barolo one night which was fantastic! The steak was well cooked, and I appreciated the more modern look to the restaurant. The hotel is in a good area, with a mall right across the street that has a lot of food options on the bottom floor, and another one nearby to do some shopping if that's your thing. We all felt super spoiled by the end of our trip and didn't want to leave, which only means that we will be back!
"Grace Is extremely helpful!"
I lost my internet connection in the room, and I stopped by the front desk to report it. Grace from the front desk immediately asked what I needed, and she came up to the room with me to look at the issue. She tried several things, and when she thought she had the problem resolved, she asked me to try it to make sure it worked. She had the count-on-me attitude, friendly demeanor, and was extremely helpful. Thanks for your help, Grace!
" Classic design and attentive service"
Decorated in a very classic fashion it's a reliableoption for meetings if you are in the East side of town. I booked for a business lunch at the buffet and the staff left me a good impression. Shout out to Rio and Sunny who took good care of my guests.
"Excellent experience "
Good commentary on Sibyl. She is very nice girl and would like to give a favour guests when they need help. She these three days helps to accept mail of mine and deliver to me safely and immediately. Appreciate her for good job, kindness and patience.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM