THE RITZ-CARLTON, BEIJING

I normally stay at JW Marriott across from Ritz Carlton but they ran out of rooms at the corporate rate. This will be my first and last time EVER at this hotel. The rooms are old - bedside plug is so loose, I can’t charge anything, my adapter almost falls out of the socket. At their price point, there are no ironing facilities in the room so I had to call housekeeping for it, only to be told ironing boards are in short supply so they may take it back the next day (no kidding). There was no shower cap in the bathroom, so called housekeeping again. The next day, they threw away the shower cap even though I hung it on the towel rail, so to reduce my plastic consumption, I hide the shower cap in my toiletry bag after use to prevent this happening again. The lift is so old, sometimes, I can’t swipe my key card to press my floor button. The gym is small even though its on a high floor with a view. In frustration, I told a staff about these things and her reply was that they have been feeding back, other guests complain and they as staff can only try to provide better service to make up for the old and broken building the management calls a Ritz. The saving grace is the breakfast on the ground floor and the staff there are attentive. But if you are going to spend 1000Y+ RMB, there are many better options. JW Marriott next door is built at the same time, decor is a bit over the top but it works. As a gold Rewards member, I have access to the lounge at JW but not here at the Ritz, probably not missing much to start.

excellent experience with Ritz-Carlton SPA center and Valmont product skincare. Experience the purity mask and moisture as a mask to clean uplifting the tired face. Maria from RC SPAcemter really excellent in facial skincare.

poor and old furniture; sofa in room was torn; TV was old & giving a noisy sound; shower area in bathroom wasn't clean; some food items on breakfast wasn't fresh; only two types of cheese on the buffet! Gym is poorly equipped.

Classy and well appointed Rooms were spacious and well laid out Bathroom stood out, even for the Ritz Breakfast was very well done with wide array of options Bar was lovely but on the expensive side An excellent choice in Beijing!

I never have a worst service ever in my life in any hotel than this (The Ritz Carlton Hotel in Beijing, ) with their philosophy Ladies and Gentlemen serving Ladies and Gentlemen I Think they don't have clearly what does that mean because actually in the United States you will always get a solution immediately, they can't even speak and Understand English, how come they can work in a chain that they are really strict and make you to do all the training and to learn all, but they cannot find you a solution that is one of the most important in a luxury hotels all over the world. What kind of manager just come and knock in your door giving you a bottle of wine without giving you a solution of your problem' , I have never heard that before in my life. But thats not only her, is all the people that I have meet that work at the hotel without speaking English, is crazy, i can't believe that in the executive lounge, today having breakfast we ask the server for tabasco sauce and they bring me butter, telling me that was the only sauce that they have, what kind of service and communication is that. I am surprise about this hotel they should really put attention because is not fare for us to have that kind of service in this chain, I hope you find me a solution Therefore I don't recommend this hotel to anyone, the service and the food is terrible Is not like all the Ritz Carlton. as well, how come the hotel are not able to change US Dollars to local money, like all the hotels do, (because the bills are not new), so now we have to travel with brand new bills. is ridiculous what kind of policy is that, I have never hear that in my life, anywhere. I hope I don't have to complain anymore but, how come you ask to the housekeeper to change your sheets and they don't even understand you anything they really don't have anyone that speaks English I am very disappointed sorry to say all this but is the truth and I hope you do something about it. Best Regards