THE RITZ-CARLTON CHICAGO
160, E Pearson St, 60611, Chicago, United States - Magnificent Mile - River North
160 reviews
Description
Location: The Ritz-Carlton Chicago (A Four Seasons Hotel) is located in the Magnificent Mile - River North neighborhood of Chicago, close to Water Tower Place, Chicago Water Tower, and Hancock Tower. Nearby points of interest also include Tribune Tower and Wrigley Building. Hotel Features:Dining options at The Ritz-Carlton Chicago (A Four Seasons Hotel) include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a spa tub, a sauna, and a fitness facility. There is a full-service health spa on site. This 5-star property has a business center and offers audio-visual equipment and business services. Complimentary wireless Internet access is available in public areas. This Chicago property has event space consisting of banquet facilities and conference/meeting rooms. ;Wedding services, concierge services, tour/ticket assistance, and translation services are available. Additional property amenities include valet parking, multilingual staff, and gift shops/newsstands. Guestrooms: There are 435 guestrooms at The Ritz-Carlton Chicago (A Four Seasons Hotel). Bathrooms feature makeup/shaving mirrors, bathrobes, slippers, and hair dryers. In addition to complimentary wireless Internet access, guestrooms offer multi-line phones, desks, and complimentary newspapers. Televisions have cable channels and DVD players. Air-conditioned rooms also include CD players, minibars, irons/ironing boards, and clock radios. Guests may request hypo-allergenic bedding and wake-up calls. Cribs (infant beds) and rollaway beds are available on request.
- General services
- Wedding planner
- Ticket counter
- Valet parking
- Laundry facilities
- Currency exchange
- Interpreting
- Reception
- Concierge
- Luggage storage
- Babysitting
- Car hire
- Multilingual staff
- Room adapted to disabled people
- Wi-Fi
- General amenities
- Disabled access
- Private parking
- Air conditioning
- Safety deposit box
- Elevator
- Wellness facilities
- Spa
- Indoor jacuzzi
- Sauna
- Hammam
- Fitness centre
- Indoor pool
- Dining
- Bar
- Restaurant
- Business facilities
- Conference facilities
- Business centre
- Leisure amenities
- Bike rental
- Dvd library
- Others
- Lake views
Average rating of the Hotel
91%
of TripAdvisor Travelers recommend this hotel
This average is based on 160 reviews
Cleanliness
Sleep quality
Value
Service
Location
Rooms
Kelly M
,
Westport, Connecticut
October 17
"Beautiful Hotel in a Convenient Location"
The lobby is gorgeous and bright with a lot of different dining options. The restaurant, bar and cafe are all right there and very welcoming. The room was spacious and clean. The location of the hotel is great for walking the Magnificent Mile. Concierge offered great places for breakfast and lunch and gave us her card to show at both places in case there was a wait to get to the top of the list! We really enjoyed our stay.
Sharon99407
,
Verona, New Jersey
October 17
"Needs improvement to reach the Brand Name again...."
My review is mixed with average and very good only because of the standards. The Ritz did not live up to those standards . The first problem was the unprofessional reservation department. I had to hold on for almost one hour to speak with a manger. However, when I arrived The Assistant Front Office Manager, a Mr. Nicosia, was able to rebuild the confidences. Thanks again..
Chicago242
,
Chicago, Il
October 17
"A very special hotel"
Fantastic service and a great remodel make this my favorite Chicago hotel. If you can get access to the Club Level do it - it's fantastic space and a great place to enjoy a cocktail with friends. Be back soon!
Kevin H
,
October 17
"New Lobby is Fantastic"
The new lobby brings a Miami type vibe to the Ritz's odd stronghold in a dark mall off of Michigan Avenue. It's bright & white, and the lobby bar is a great place to hang out and enjoy appropriately priced cocktails. The rooms should be the next thing they tackle- as they're still pretty dated Once they do the rooms, the place will be tough to beat.
Lynn J
,
October 17
"Didn't keep her word"
I made a reservation for my parents to stay there for my mothers birthday and their anniversary. I had a few issues in booking the reservation but call and spoke to the guest relations manager (Josephine). She promised that the room would have a few extra added things for the occasions and inconvenience. After talking the hotel up, when they arrive, it was the same as usual. When I called several times to speak to Josephine, she wouldn't return my call (leaving me with a sour feeling towards that hotel). You can have the best product in the world but if the customer service isn't there and your guest don't feel appreciated, they can go to the other options.
Booking conditions
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM
