of TripAdvisor Travelers recommend this hotel
"Beautiful Hotel in a Convenient Location"
The lobby is gorgeous and bright with a lot of different dining options. The restaurant, bar and cafe are all right there and very welcoming. The room was spacious and clean. The location of the hotel is great for walking the Magnificent Mile. Concierge offered great places for breakfast and lunch and gave us her card to show at both places in case there was a wait to get to the top of the list! We really enjoyed our stay.
"Needs improvement to reach the Brand Name again...."
My review is mixed with average and very good only because of the standards. The Ritz did not live up to those standards . The first problem was the unprofessional reservation department. I had to hold on for almost one hour to speak with a manger. However, when I arrived The Assistant Front Office Manager, a Mr. Nicosia, was able to rebuild the confidences. Thanks again..
"A very special hotel"
Fantastic service and a great remodel make this my favorite Chicago hotel. If you can get access to the Club Level do it - it's fantastic space and a great place to enjoy a cocktail with friends. Be back soon!
"New Lobby is Fantastic"
The new lobby brings a Miami type vibe to the Ritz's odd stronghold in a dark mall off of Michigan Avenue. It's bright & white, and the lobby bar is a great place to hang out and enjoy appropriately priced cocktails. The rooms should be the next thing they tackle- as they're still pretty dated Once they do the rooms, the place will be tough to beat.
"Didn't keep her word"
I made a reservation for my parents to stay there for my mothers birthday and their anniversary. I had a few issues in booking the reservation but call and spoke to the guest relations manager (Josephine). She promised that the room would have a few extra added things for the occasions and inconvenience. After talking the hotel up, when they arrive, it was the same as usual. When I called several times to speak to Josephine, she wouldn't return my call (leaving me with a sour feeling towards that hotel). You can have the best product in the world but if the customer service isn't there and your guest don't feel appreciated, they can go to the other options.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM