of TripAdvisor Travelers recommend this hotel
"Not up to the Ritz Carlton standard we got used to"
So to be honest its not what they did wrong as much as what they did not do right, especially since it is the Ritz! check in was fast, lacking the usual greetings, and did not offer to ask if we needed assistance with our luggage, the room was ok, health club was very nice, it was renovated, but overall we felt that it was not the Ritz we got accustomed to
"Ritz Carlton Chicago"
We had a fabulous experience. The Club Level access was a great deal and truly made this a special stay - amazing personal service with a private, exclusive ambience. Would highly recommend the hotel and Club access.
"Good but Blah!"
The rooms are spacious and obviously refurbished, but the decor in the rooms and the public area are somewhat blah! Considering its status and prices, it's decor ought to knock your sox off! I've stayed at the Four Seasons and the Renaissance and think they offer more of a "wow" factor.
"LOVE THIS HOTEL!"
We always stay here when in town. Service is impeccable. You can count on RC to provide the very best in luxury and service. Why stay anyplace else' The bar service in the lounge was awesome and the view of the lake is breathtaking. We will be back.
"Not the best"
Great location and understand there is construction going on here. However, for $400+ a night standard rate the quality of the room should be solid and once again, the Ritz under delivered. I'm true to Marriott otherwise to a great extent but that does not mean I will not look at other properties next time I'm in town; Fairmont, Peninsula, etc.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM