of TripAdvisor Travelers recommend this hotel
"JW International Convention November 2017"
I wanted to take the time to express my gratitude to the ladies and gentlemen of the Ritz Carlton hotel in Jakarta Megakunigham From the ladies who assisted on getting our group checked-in, to the servers, the chefs who cooked our delicious food, the housekeepers, the doorman, the security staff and the shuttle drivers-everyone played a key role in making our hotel stay memorable. All the ladies and gentelmen were friendly, extremely helpful and so professional. Thank you for having us, please keep up the same level of outstanding service that make the Ritz one of the top luxury hotels, I would encourage everyone to stay at the Ritz Carlton.
"A great experience visiting a place full of life"
Hard to find a home away from home, this thought becomes a myth when you find a group of people taking care for you as good as your family. I have been travelling for a while and call it an accident or luck I ended up staying at Ritz Carlton, Jakarta for almost six months in 2016. It’s an amazing experience staying with them for such a long period of time. Surprising when I visited this year again in November, 2017 I got a very warm welcome from the folks are Ritz. Specially the people from Asia Restaurant whom I used to meet every morning at breakfast. Ms. Deby and her fellow hostess Ms. Synthy not just recognized be but they also amazed me the instantaneous preparations they did for my welcome at the restaurant along with the greetings, and they do remember that I like black coffee a lot. The restaurant has been renovated and it doesn’t look like the way it used to be, they gave me a tour of the whole place explaining all the modifications done since the time I have left. It felt really good to meet the Indian cook who used to take specially orders from us all the time. It is always a great experience visiting a place full of life and great folks to take care for you. I am hoping to visit these folks again sometime soon if possible.
"Outstanding Club Lounge"
Booked directly with the hotel and received an email 4 days before arriving asking if we had any additional requirements or requests. My email was promptly replied to and upon checking in we found all our requests had been fulfilled. We stayed in a Club room (room 2311), with access to the lounge by stairs directly outside of our room. When we arrived it was good to see the hotel view security very high on their list of priorities. Once our bags were scanned we greated in the lobby by a member of staff who said "welcome Mr Messenger". This suprised me as we have never stayed at this hotel before, but the member of staff had recognised me from a photograph. We were quickly shown to the Lounge on the 26th floor where we were offered drinks while checking in. Our room was spacious, with two huge double beds and sofa. The floor to ceiling window looked out over downtown Jakarta. The service in the Lounge could be mixed, however when Eko, Olivia and Fadilah where in the Lounge the service was outstanding. The hotel offers continuous food offerings during the day and you can enjoy a wonderful breakfast, lunch and evening meal in the Lounge. During the 6 nights that we stayed at the hotel the food offering was never the same in the evening. The Chef was always on hand to make food to order. One of our friends staying at the hotel while we were there is vegan and each evening several vegan dishes were available. One evening we were attending an event at the hotel and did not get to the Lounge until 9.30pm, however Eko made sure we were catered for and stayed on hand until we left at 11pm. This is outstanding customer service above and beyond. Our room was kept clean and tidy by the Room Attendants Budi and Nisa who were very friendly and would clean our room when we requested. The small gifts and notes added to our personalised stay. The pool area was very quiet, so no problem getting a sun lounger. We ate breakfast once downstairs and although there is more choice, the service is better in the Lounge and they had everything we required available. Overall this hotel, although expensive, is well worth the extra cost. As a customer you are made to feel at home and are treated as an individual.
I was stayed at this hotel for a business trip and to attend the invitation of a friend for a batak festival at the hotel ballroom. It was the first time i stayed at the hotel. I arrived at the check in desk only one hour after i booked online. The check in process was very fast and comfortable and full of smiles of the staff. When she was handing the room key she gave me a little surprise by saying 'sorry we have to upgradw your room to junior suite'. The room was very huge and classy...
"Excellent over all."
Wow, unmatched service over all. I usually stay at top hotels in United States. But it's unmatched. Everyone is friendly, cooperative and eager to help. I would recommend to all my friends and family any time.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM