The staff at the Ritz Carlton were fantastic, very professional, accommodating and nothing was too much trouble plus everyone had a smile on their face and several staff said it was a great place to work with a lot of pride. My only problem was the staff kept telling my wife ideas for shopping (lol) I would definitely stay at the Ritz again.Comment of N. Alan , Australia the 2015-09-24
Really enjoyed my stay. Had a slight hiccup on registration but the staff went above and beyond to resolve the issue and make sure we had a great experience there.Comment of P. Shahzeb , Australia the 2015-09-14
Je passé un magnifique séjour, le personnel est exceptionnel, tout été parfait.Comment of B. VALENTIN , France the 2015-08-08
We stayed in the hotel for a short stay during our holiday to the Far East to celebrate my wife’s 70th birthday and our 40th wedding anniversary. The hotel staff certainly went that extra mile to make our stay most memorable. Our suite was decorated with flowers, towel animals, balloons, happy birthday and anniversary messages, lovely cakes and they prepared a special bubble bath for my wife. Absolutely super! We found the Ritz Carlton club to be very good indeed as we did the hotel’s main breakfast restaurant. The suite was exceptionally comfortable and the service we received from the hotel was outstanding. In particular, we would like to thank Sanya, (Anya) who arranged for our suite to be decorated and introduced my wife to the Ritz Twist cocktail which she very much enjoyed. One of the highlights for us was my wife being allowed to play the piano in the hotel lounge outside of the Library restaurant (very memorable for us). Thank you, Ritz Carlton, for making our stay so very special and we hope to return soon!
"Great Hotel, Superb staff and excellent service"
I don't normally comment on hotels we stay in but in this case an exception. Excellent location for all reasons from complete chill out, shopping and if you want to party Butik Bintang bars on the doorstep. From fast efficient friendly check in to a very pleasant evening in club room. An upgraded room was very much appreciated ( due to membership level). All the staff throughout the hotel go out of their way to be helpful. Thank you to the concierge who walked with me to find a chemist. The one bedroom suite is superbly appointed and would defiantly recommend upgrade to club level. Lovely swimming pools and a bonus one is for adults only. A big thank you to the all the staff in the club lounge especially Shafiq and NayTun at club lounge who looked after us , the level of service was impeccable. The food and quality of food and beverage is excellent.
"The best hotel staff and team"
On early this month I was stay at Ritz Carlton Kuala Lumpur for holiday with my friends, and I have very warm feeling like home when I stay at the hotel. The guest manager Mr Stefano Lazzaretti and his team are so nice, have very good feeling from checkin to check out. Best hotel and best staff. 👍
We enjoyed staying at the 3 bedroom suit. We had a lot of fun with the kids. Wonderful location. Very friendly staff. Great food! We spent the new year there. Clean room. Will be back again definitely.
"Nice hotel, great location, but...not enough."
The hotel is nice with luxurious furniture, nice rooms, excellent breakfast and perfect location (Pavillon Kuala Lumpur and not far from KLCC). The pool is not Worth it and we had a view on constructions sites. I have asked for another view but my demand has not been taken care of. Not very "Ritz-like". But I have been disappointed by staff, with not much advice for restaurants or things to do around from the concierge or the front-desk, employees did not seem very concerned and were not really welcoming.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM