The staff at the Ritz Carlton were fantastic, very professional, accommodating and nothing was too much trouble plus everyone had a smile on their face and several staff said it was a great place to work with a lot of pride. My only problem was the staff kept telling my wife ideas for shopping (lol) I would definitely stay at the Ritz again.Comment of N. Alan , Australia the 2015-09-24
Really enjoyed my stay. Had a slight hiccup on registration but the staff went above and beyond to resolve the issue and make sure we had a great experience there.Comment of P. Shahzeb , Australia the 2015-09-14
Je passé un magnifique séjour, le personnel est exceptionnel, tout été parfait.Comment of B. VALENTIN , France the 2015-08-08
"Best Club Lounge by FAR!!!"
As a seasoned travelers & service-oriented customer, I am always being labeled as a "trouble" people when I ask for what I think it should be. However, staying at Ritz-Carlton KL especially the club lounge staff makes me know that I have made a "trouble-free" decision! Best CLUB Lounge service by far. Staffs always exceed your expectation. They just remember all your preferences. From what you like to drink to where you like to sit. Serve customers at their very best. Simply amazing. Please remember to look for Shafiq & Jessica. They just became my favourite people in KL now!
"Great Rooms and Service"
The check-in process was personalized and efficient. The room was spacious and luxurious, everything you'd expect in a RC and more! The staff are all very helpful, offering good suggestions and alternatives. The best thing for me about this hotel was the freshly-made roti chennais or pratas at breakfast. They were heavenly! Unfortunately, my room faced a construction site across the road and I couldn't open the curtains as the workers were working late into the night.
"Our fantastic 7 days stay at Ritz Carlton "
Checking-in to Ritz was a breeze, Well greeted by the staff and front desk. Front desk staff was really nice and friendly. We have the Butler introduce himself (Daniel) to us and was given some information about the hotels,like Ritz Kidz program going on at the kids room every day etc is definitely comes handy. He welcome us with s surprise fruits, brownie and chocolate platter. Had a good selection of breakfast every day with friendly staff. Requested for a bubbly bath for the kids and was set up by Vinnie and Jack. Thanks for all the afford and services we received during our stay. Overall is definitely a good and strategic place to stay in KL. Walking distance to all the major shopping mall, Pavilion, Bukit Bintang, KLCC. Good service from the hotel staff. Executive Rooms are big and spacious fits 2 adult and 2 kids well. Definitely will be back again in the future.
"LUXURY & Impeccable Service"
This Hotel is Imacculately Clean. The Staff are all very Helpful, Attentive & Polite. We were very fortunate to be assisted by Shafiq Ghani in The Club Lounge. We breifly explained the places of interest we would like to visit & he kindly mapped out an itinery & possible tour guides & addition places of interest. We were treated like Royalty Make sure you book the Club Lounge its worth every cent!
"FABULOUS FANTASTIC - SUPERB HOTEL AND STAY"
Wow - Ritz-Carlton Kuala Lumpur simple unbeatable, the hotel, the team, the location - just about everything!!!! superb. Panya, Guest Relations - your a treasure and pleasure - we will not forget you. Thank you.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM