The staff at the Ritz Carlton were fantastic, very professional, accommodating and nothing was too much trouble plus everyone had a smile on their face and several staff said it was a great place to work with a lot of pride. My only problem was the staff kept telling my wife ideas for shopping (lol) I would definitely stay at the Ritz again.Comment of N. Alan , Australia the 2015-09-24
Really enjoyed my stay. Had a slight hiccup on registration but the staff went above and beyond to resolve the issue and make sure we had a great experience there.Comment of P. Shahzeb , Australia the 2015-09-14
Je passé un magnifique séjour, le personnel est exceptionnel, tout été parfait.Comment of B. VALENTIN , France the 2015-08-08
"Most memorable stay we've ever had in KL!"
Most memorable stay we've ever had in KL! The room was huge with a high ceiling, and there were special fresh chocolate cake treats every night on the table when we return to our room! All the staff were super attentive - 5 star hotel, 5 star service!
Recently, I went to The Cobalt Room for a gathering function. It was my first time and this place offers fantastic service which beyond my expectation. It has a pleasant and soothing ambience with the soft lighting and peaceful music. Thanks to Mr SIva for his warmest greetings and great hospitality. The dishes spread were varieties and tasty. We love all the food so much includes the hot coffee! Thanks to Ms Adriana as well for her willingness to capture our moments memorable. I highly recommended this hotel and The Cobalt Room. Definitely will come again.
"The Cobalt Room"
Was having my iftar at The Cobalt Room with friends and was very impressed with the ambience and food there. Thank you Mr. Siva and team for the great service and Ms. Adriana for helping us taking great memory pictures. Will definitely return and recommend my family and friends. Great job!
Enjoyable stay , lovely hotel and attentive staff . Had only one issue which was the noisy construction site next door . I had asked for earplugs however the hotel didn't have any available. The butler did go out to buy some but by the time he came to give them to me it was 10 pm and I had gone out and bought a pair at 6 pm . Apart from that one slight glitch, it was an awesome place to stay . Will definitely return.
Excellent Hotel great room friendly efficient and professional staff lovely food especially breakfast convenient for sightseeing l would not hesitate to recommend We had been traveling for nearly month on a wildlife trip so were tired when we arrived the Ritz was just what we needed
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM