of TripAdvisor Travelers recommend this hotel
"Lovely hotel but service not quite there"
It is a lovely hotel but there were many glitches in the service area.We only had turndown service once out of four nights.They forgot to clean our room and we had to go downstairs and remind them. They made reservations at a very nice restaurant and they forgot to tell us they only take cash. Nothing horrible ,just annoying. They were very apologetic . The front desk told me that they were full and they didn't get to us. Oh,well.
"Great location, rip-off WiFi"
A friend and I stayed in a twin club room for 3 nights and wished we could have stayed longer. The beds were probably the most comfortable in any hotel I have visited... ever. The staff were all lovely and eager to help, though their level of English was a bit disappointing, in all honesty, considering the calibre of the hotel. The spa was divine, and the treatments blissful (with the exception of the Moscow Honey Ritual, absolute torture!). It's a real shame the swimming pool is lined with black tiles, which makes it really uninviting, despite the lovely size and setting. I can only guess it was designed by someone who thought only of the visual impact (amazing) and not at all of how it may be used, and by whom. The room service menu was excellent. We loved it. WATCHOUT: although there is free WiFi, we got hit by a massive WiFi bill because we had, apparently, selected faster WiFi when logging in. Absolutely outrageous, considering that noone had mentioned that up front (only free WiFi was mentioned at check-in), and we connected to the WiFi via mobile phones, where it's impossible to see the small print. Not at all happy about that, and have never experienced this in any other hotel.
"Cafe Russe > don't miss it!"
The Menu offers a variety of russian and international alternatives, with some excellant french style cuisine. The restaurant is spacious, music is not too load and staff is very well trained and attentive. Our waiter, Mr. Rusif was simply perfect, giving the best image of a restaurant of this reputation. Thanks to all, it was great spending some times in your Restaurant. No doubt that if we come back to Moscow, we'll meet again.
"Great hotel, great location"
Great hotel, great location. Consistent great service. A bit old fashion in its decor, but compensates with helpful efficient staff. Great rooftop bar with a view of the red square. Rather expensive food, but plenty of good restaurants nearby the hotel.
"Outstanding property / below average service for a ritz"
Property checks every box for an elite hotel. Location, spa, rooms, checkin, etc. The rooftop bar and spa are incredible. Ideal location for tourism. The only downside was the service at 12th floor bar. Really just passive at best which is counter to what defines ritz Carlton. No effort to go above and beyond or even make an effort But with that exception, great property across every endpoint. I would have given a 5 if not for 12th floor outside walk up bar. Every other component of property is excellent
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM