of TripAdvisor Travelers recommend this hotel
"One of the best anywhere!"
Probably one of the most beautiful old world hotels we have stayed in on our travels. Not only is the hotel beautiful, but the spa seems like something you would find in an oligarch's palace and is an amazing retreat from the busy city. Unfortunately we had some initial trouble with our reservation because the Kingdom of Saudi Arabia took over half of the hotel, but the Asst Director of Rooms, Ekaterina Ulyanova, was very helpful in getting the issue resolved along with an upgraded room and a nice bottle of red for the inconvenience. Thank you Ekaterina and whole staff for a wonderful stay!
"It's THE RITZ!"
One of my favourite Ritz Carltons! Fantastic location, great classic design, amazing historical views of Moscow city center. You can have it all in one place! Best for Victory Day Parade! Great choice for romantic getaway for locals and visitors alike.
"Not a luxury one"
Of course location is terrific as it is at the beginning of Tverskaya, but hotel is old fashioned and does not inspire at all. Service is the same. Other hotels in Moscow have much more friendly staff.
"Not a luxury hotel neither client centric"
Well when you go to the "Ritz" you don't just expect to sleep in a bedroom but you expect to feel an outstanding customer experience and this was not the case despite comfortable bed (regardless of the heavy old style decoration). 1- First breakfast was included but the room was so crowded that there was no breakfast at the end and really no one cares... 2- Concierge : one of them was trying to help but the other one seems just annoyed by simple request : stamps for 3 postcards. Again when you have a Concierge at the "Ritz" you expect outstanding service. First I have asked at the reception if they had some stamps. The receptionist was a bit rude just saying "go to the Concierge". Ok then one arrived in front of the Concierge I've asked just 3 stamps. I think asking a golden watch would have been easiest. I did not think it was so complicated to get stamps from a concierge at Ritz... just simple stamps... come on.... and I really had the feeling the guy was annoyed by my request, did not try at all to help. Not a big deal it's just a question of expecting something versus the brand of the hotel which is supposed to be the best....
"Great Hotel - wonderful experience"
Stayed in a club room. The room and the Club Lounge were excellent. The food and the service were outstanding. Proximity to Red Square and the view from the room and the lounge just made it better. Moscow is a great city and despite what people may think, it is very clean and safe. Would recommend the hotel and a trip to Moscow as a must for travelers.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM