of TripAdvisor Travelers recommend this hotel
Stayed for three nights and it was wonderful to say the least. From the time of our arrival to our departure every staff member made us feel at home. We stayed at a club level suite and had access to their club lounge that made a difference during our stay. Upon arrival we were greeted by Josefina, club concierge, who did our personalized check-in and also she made a tremendous positive impact throughout our stay by attentively and graciously answering every question or request we made. Actually every club level concierge staff provided us with top level service. Additionally, If you are lucky enough to get Clarita as your room maid, you will not want to go home anymore because this lady really loves what she is doing and it shows through her work. Every time we got back to our room it was immaculate. From the bell hopper, Pablo, to the valet, Roberto, service was provided with the utmost professionalism. Club level provides breakfast, lunch, snack and dinner. I had breakfast at the restaurant on the first floor, since it was part of my package, and it was marvelous. Everyday they changed their menu and it was top notch. Upon check out, we were assisted by concierge representative Marlyn who provided a fantastic service. Coincidentally, the club level manager, Natasha, was nearby and I was able to personally convey to her my total satisfaction with her entire staff. I will definitely stay there again and do recommend as, in my opinion and personal experience, it will not disappoint anyone.
"Great location, relaxing environment"
I spent a short business trip at the Ritz Carlton. The location was very central allowing me to get to my office and other meeting locations in a short amount of time. The hotel itself was a relaxing environment after each day's work. The club lounge was very convenient and made for quick service meals throughout the days.
The Ritz is what is you are expecting: nice accommodation, beautiful restaurant and convenient bar! A very nice experience. This location is specifically cited convenient and is according to what is expected.
Hotel does not recognize the value of Platinum members of the hotel chain. No amenities or benefits for membership status. Restaurant staff, except for Felipe were uninterested in serving the customers. Had to wait nearly 15 minutes for a cup of coffee, in spite of asking 3 times. Food half way cooked on another occasion.
"The ritz is the ritz !"
What can I say ! Ritz hotels around the world are always top of the line. Very classical with perfect service. The hotel is situated in the best sector of the city. Not very far away from the highest tower in the city : gran torre santiago. Lots of shopping available in the same building. Finally, there is a lot of good restaurants very close to the hotel. Enjoy !
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM