Had an excellent stay at the Ritz-Carlton. The room was beautiful and the hotel was right on the beach. All of the staff were very accommodating and friendly. I would not recommend eating here though.Comment of M. Violeta , United States the 2016-03-04
Very nice remodeled hotel!Comment of V. Jose , United States the 2014-08-25
"bets hotel location and service"
Had a great time good hospitality and food Service was best worth taking club lounge Check-in was fast location and view from room was best They went an extra mile to see we enjoyed every bit of our stay
I booked and paid for an oceanfront room with a balcony. When I arrived, my room was unsatisfactory as it was on the 3rd floor and the view was very limited. I waited for more than an hour for them to find an appropriate room only to find myself in a handicapped room with a huge bathroom (unneeded) and a small room. I didn't want to be a 2-time complainer, so we just went with it. At $800 a night, completely unacceptable.
"Top Miami hotel"
Best location, service, friendly and courteous staff. From the minute you walkin in. The bell and front desk staff were wonderful. The pool and beach staff were also great. The fitness center was clean and modern.
"Location location location"
Excellent location for southbeach as well as the ocean beach front. Attention to detail is their expertise. The new restaurant Tatel, on site owned by Enrique Eglesias is outstanding. Great food, great service and outstanding people watching, The only issue is outside of the property. Several homeless and panhandlers are literally one block away from the entrance to the hotel.
"Spa day! "
I went to this spa during a rainy day at the beach. It was so beautiful and looked brand new. The staff were very attentive and warm. I had my massage with Tania. Best massage I've ever had! She really understands the body and you can tell she wants to not only work the kinks out but send you away with so much love. Diane did my makeup. She is very talented and made me look very natural yet all dolled up at the same time. You can tell she appreciates the art of makeup and enjoys every part of the process. Thanks ladies for a nice afternoon!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM