Had an excellent stay at the Ritz-Carlton. The room was beautiful and the hotel was right on the beach. All of the staff were very accommodating and friendly. I would not recommend eating here though.Comment of M. Violeta , United States the 2016-03-04
Very nice remodeled hotel!Comment of V. Jose , United States the 2014-08-25
"Cancelled without notification - unacceptable"
We had booked a night at this property in December prior to a cruise. My wife emailed the hotel to arrange transfers. We received an email back saying that our reservation had been cancelled, and that it was always a good idea to check our confirmation. We had booked through Amex, and so I gave them a call. They still had the reservation listed as confirmed. They called the hotel and found that it was closed due to hurricane damage. While this is very unfortunate, the fact that they cancelled our reservation without notifying us or our travel agency is unacceptable. If my wife hadn't tried to book airport transfers, five of us would have shown up at a closed hotel at 9:00 PM. I'm especially annoyed at the condescending tone in the email. It is not my responsibility to continuously check if my reservation is still valid. It is the responsibility of the hotel to let me know if they have to cancel. Anyone with an upcoming reservation at this property better get on the phone with them, and find an alternative hotel.
"Great experience at conference"
Stayed at the Ritz-Carlton for a 3-day conference. Really great experience. The hotel offers all you need, restaurants and bars a good, pool area very nice and the location itself very convenient. Rooms are large, clean and the bed probably the best I have ever slept in. Definitely recommend it and would come back.
"Fantastic stay Fantastic staff"
Stayed here for 4 nights with my niece in a club room with pool / ocean view. I often visit South Beach and my normal hotel is the W but having recently stayed at other RC hotels decided to give this one a go. I wasn't disappointed. Not only is this a great hotel with top location and staff but it also offers better value (especially with a child in tow). A club floor room which offers the RC usual 5 servings of food and drink each day is simply better value. A breakfast at the W is around $50+ pppd (incl tax & gratuities) That's $100 for 2 each day! The club room has a great ambiance and the staff extremely friendly and helpful. Our bedroom was well presented with a large bathroom and lovely comfortable beds. I will certainly be staying here again.
The room was great. We didn't use our car because it is in a prime location. I highly recommend this hotel for families or couples. The swimming pool was clean. The service is wonderful. The location itself is amazing
"Love it here...I never want to leave"
The location and the size of the resort is always a favorite for me. You can walk to great restaurants and outdoor bars on Lincoln Road which is so much fun. The beach area is pretty with great beach cabanas.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM