THE RITZ-CARLTON, TORONTO

Particular compliments to DINA at the Front Desk and to Stanley the Front Office Manager! Dina always greeted me in the evening and was really pleasant and eager to help! Both Dina and Stanley made my stay so easy and effortless also reservations was excellent in adding a third night to my stay... my room was immaculate with a view of NYC that was unparalleled....the Chrysler Building the Empire State building and all the magic that is NYC...cant wait to go back!

Stayed for 5 days this week. Hard working staff to clean the rooms who were also very friendly & helpful. The desk staff were ok but not particularly helpful. Couldn't fault the guy who looked after our case after we checked out. He also got us a taxi to the airport quickly. The guys with the sniffer dogs were fab & the dogs were gorgeous! The room had great views. It was very comfortable with lovely bathroom facilities. Our tea & coffee was topped up daily apart from our 2nd day. Fresh towels daily too.

I have stayed at One UN several times work work travel over the last 3 months. Each stay has been better than the last. The hotel has gone out of its way to accommodate requests and give me a great stay, upgrade my room or make me a VIP. Every room has a great view and the hotel is quiet and comfortable and spacious - huge for NYC. The front desk staff have consistently been great. Very happy!

My boyfriend & I spent 7 nights at this hotel and had no problems with our stay. We originally had a double room on the west side facing the river, however we called reception to see if we could get a city view instead but no normal doubles on that side were available so instead we were given a corner room at the end of the west side without any problems...the views from the hotel were great! Both rooms were nice though the newly renovated west facing rooms are a little nicer as you'd expect! The hotel staff were quick to address any issues, such as the room change, requests for extra towels, etc however they're not very smiley at reception. The housekeeping staff we encountered were lovely and friendly though! No water in the rooms but there's a fridge in the room so you can just put drinks in there. Wifi worked fine for me except for the last day when I had poor connection for some reason. In terms of location, unlike some other reviewers we didn't think it was too far out from the tourist attractions at all. Grand central is about a 7 minute walk from the hotel and from there you can get a really short shuttle to times square or get a subway anywhere. If you want to walk to Times Square it takes about 20-25 mins. For breakfast, definitely visit Cafe Olympia on 2nd avenue, just a 2 minute walk from the hotel. Great selection of freshly made food & drinks! We agree with other reviewers that the hotel lacks character/doesn't have much liveliness but I suppose it's more of a business hotel and that wasn't an issue for us as we were always out anyway. Aircon was greatly appreciated in the boiling weather! Though the aircon was quite noisy so we couldn't sleep too well with it on. As at most hotels they ask for a card at check in to open an account on for any expenses to be charged to during your stay, what they didn't make clear which I only found out after enquiring/noticing a drop in my account is that they took a hold of £1,400 which is then supposedly returned on check out...though I am yet to get this money back to my account. I'm surprised they didn't mention this amount would be taken as a hold, because whilst it wasn't an issue for me, for others this could be an issue potentially putting some guests in their overdrafts for example. Overall we had a pleasant stay and would probably stay again if in the city.

Stayed at the One UN because most of the proximity to the UN but I wasn't expecting it to be such a luxurious treat. My room was in the 32nd floor with views of mid town Manhattan and every day with the changing conditions showed a different side of this fabulous city. The service was excellent throughout my stay. Spacious room with fresh neutral decor and everything one would expect from a high quality hotel. Wifi was great, plenty of power points for devices, huge bed, good shower, expresso machine in room.