Sehr schönes Hotel in toller Lage. Personal sehr freundlich und gut trainiert. Zimmer gross, modern und funktionell ausgestattet. Den abgesenkten Frühstücksbereich in der Lobby, der Mittags/ Abends als Cafe/ Bar genutzt wird, finde ich gerade für Alleinreisende sehr ansprechend. Für ein Stadthotel schöner Fitness- und Wellnessbereich mit grossem Schwimmbad. Fitnessbereich ist für ein abendliches Training ausreichend, aber nicht riesig, Saunen sind getrennt.Comment of P. Carola , Germany the 2015-01-21
"WORST Experience EVER "
I am a long Ritz-Carlton customer worldwide. In late November, my wife and I came Vienna for a couple days staying at the Ritz-Carlton as we are accustomed to the great service the Ritz is known for. For starters, the property didn't even look at Ritz-Carlton. The hospitality service was worse than a cheap 2 start hotel, even with the room upgrade as I am platinum member with Marriott. Our bad experience included the following: 1) the telephone didn't work in the room 2) the so-called concierge struggled to make a simple dinner reservation 3) the air ventilation in the room was non existent. We had to open the windows to get fresh air 4) there were not on-demand movies available (Any 4+ star hotel offers this option) 5) the mini-fridge was not refilled In summary, this property is an embarrassment to the Ritz-Carlton brand.
This hotel was perfect. The staff were friendly and attentive, the room perfect, the breakfast delicious (if you're a scrambled eggs fan, you won't be disappointed) and the location was just super. The spa was blissful and everything about our stay was relaxing and fun. There was even a rooftop gluwein and cheesecake to be had! Thanks to everybody at The Ritz who made our stay so wonderful.
"Not that much"
Overall nice place but was expecting much more as the hotel is small with no facilities I was expecting in hotel entertainment and the lobby was really small it was just like any other hotel and there were much better looking hotels around staff were friendly and easy to deal with
We wend to Vienna for a short weekend break during half term. I was so glad I booked this hotel. Great design, fantastic staff, and the best was the pool. We so enjoyed the spa and pool area! The breakfast was very nice, although it can be very busy during peak times. The room decor was to our style and very comfortable bed. The only negative was the quality of the a tomato pasta and salad dish we ordered in the lobby bar on our first night. It wasn’t very tasty and my son who usually loves pasta didn’t eat it. The staff was very apologetic and did not charge us. Great service attitude! I definitely recommend this hotel to families in particular and hope to come again soon!
"Luxurious festive break"
The atmosphere in Vienna is magical as the Xmas markets open today and the Streets sparkle with lights and attractions.The Ritz Carlton is a super hotel well situated for shopping and many historic sights. The service, amenities and overall quality of the Hotel makes it a perfect base for a luxurious stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM