of TripAdvisor Travelers recommend this hotel
"Very good but not perfect "
One of the best Ritz Carlton properties I've stayed at but not perfect! Rooms needs renovation! Very poor housekeeping! Could be cleaner! Carpert all over with tough stains! Decent hotel but could be better!Probably will stay again but...
"Solid but service could use some work"
Stayed on the 10th floor this past weekend, and left feeling "meh". The staff was friendly in the beginning but our main issue was the room service. We ordered room service late Friday night and the person who dropped it off was rude and unhelpful. He literally just knocked on the door, said room service and left without helping us bring the cart into our room. We felt discriminated against because we were young professionals. I understand it was late in the night, but I work in the service industry myself, so you should always have a smile on your face and make it seem like you enjoy doing your job. However, I will say that Kenneth at the front desk was helpful when we checked in. Also, Melissa at the bar was probably the best bartender I have ever had. She made lovely recommendations and the smoked old fashioned that she made was probably the best drink that I have ever had. The room itself was not that big but clean and the bathroom was nice. However, we had the extended check out time, and the house keeping knocked on our door at least 5 times from 10 AM until 3 PM (even thought we put the privacy sign on), while we were trying to sleep/nap. The first time they literally just walked in the room with out knocking which was off putting. To summarize, half of the service was really good but we were upset with the other half.
"Good value hotel"
I stayed at this hotel for a business trip and it was comfortable and conveniently located. If you are looking to take the DC metro, you may have to walk around 15 minutes to get to the nearest station. The rooms were huge and the bed was super comfortable. Being centrally located in the city, it was super quiet and you could not hear anything, whether it's your next door neighbors or those out in the hallway. The elevators are really old though, and are slow, but I didn't mind the wait that much. Lobby was small, but the service was fast and I did not have to wait long for either check in or check out. Good location to stay and if you want a good night's rest, this is your hotel.
Another outstanding Ritz Carlton --- form the decor, location, to the staff --- this one can't be beat! Form the moment we were greeted by the car valet and doorman, to the check-in to the check out, the level of service was premiere. We used the bar and restaurant on site as well as the gym (Equinox); superb on all accounts. We will definitely return!
"Great Location, Relaxing Space, Even on a holiday."
We stayed over Thanksgiving 2017 and had a great time. The club is a touch small at times but that possible because of some bigger families staying that weekend. We were able to find a spot and enjoyed drinks and snacks regularly. The location is great because it is close to the subway and a little outside of the busiest areas. We were still able to walk to a few things when we had extra time. Would definitely return!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM