of TripAdvisor Travelers recommend this hotel
"Not quite what we expected, but still comfortable"
Our family stayed a night at the Ritz when, after a long day of train travel, we discovered that our rental flat in London was an uninhabitable disaster. The hotel was a welcome haven on a night we truly needed one, but it was not quite what we expected given its reputation. We were grateful that the staff welcomed us and our startling amount of luggage at such a late hour. However, the woman who led us to our rooms looked us up and down and then pointedly told us not to worry, that the dining room in which breakfast was served did not have a dress code. I let this pass without comment. Despite our obvious exhaustion, this same person lingered in our suite long after familiarizing us with the its particulars; we were relieved when she was left and we could finally collapse into our pyjamas. Our suite was enormous -- with two full baths. The bed was a bit soft, but we slept well. The valet service pressed two suits and a dress to perfection, allowing us to segue to the next evening's plans without stress. Communication among the staff did seem spotty -- we had staff enter our room on more than one occasion without knocking, well before check-out, despite the DND on the door; room service was off on more than one item of our order, which made us a bit late for our morning appointment. The valet service and the bell desk were top-notch, however. Our last point of contact was with the front desk, at checkout. The lovely Irishwoman who bid us goodbye was particularly charming and kind, which did a lot to make up for her colleague the night before.
"Incredible afternoon tea!"
I’ve been to many afternoon teas, but none as special as this experience. We came here as a birthday surprise for my manager and chose the Ritz as it’s renowned for being one of the best. On arrival my colleague and I were told that we were not dressed smartly enough, so would need to hire suits, although miss-matched and ill-fitting, they added to the experience. The food was amazing! We were given as many tasty sandwiches as you could physically eat, delicious warm scones and lovely cakes, and if that wasn’t enough they also bought round a dessert trolley with further tempting treats. I’m glad I didn’t have any breakfast before heading there! The restaurant we were seated at was beautiful, waiting staff were attentive and the talented pianist just added to the experience. Best afternoon tea I’ve ever been to and already looking forward to the next time, whenever that may be.
"A special location for a special celebration "
My husband booked us a three night getaway to London to celebration a very special event. To make it all more memorable he booked the Ritz Hotel, which was above our usual budget for holiday accommodation. From the moment we arrived we felt welcomed and we settled into the relaxed atmosphere of this grand olde lady of Piccadilly. Never having been to the Ritz before some aspects surprised me: 1 it very small on the inside, but this should not detraction from ones admiration of the grandeur of the furnishings 2 staff are so helpful, we were offered an introductory tour of the hotel layout. This was superb and we gained helpful tips on how to best enjoy the hotel 3 despite the busy thoroughfare outside the hotel is quiet on the inside - an oasis of peace, 4 breakfast is a must on at least one morning, but give yourself time to savour the dinning room setting where the meal is served. Every type of breakfast option is catered for. Including gluten free. This meal set us up for the day ahead 5 location location location - the Ritz is in the heart of London.. whether you wish to shop, way in a park, take in a show, visit an art gallery/ museum you never have to venture far outside the door. Would I go back' Yes, at the drop of a hat. One down side the hotel only leaves you one free bottle (75ml) of still water per room per day, more would have been great. At £7 the small water bottle in the mini bar was too dear.
This was the first time we had stopped at this hotel and on arrival we were impressed by the efficient and politeness of the staff ,but perhaps they should be, as it is one of Londons Top Hotels .The rooms were very nice although a little small for the price but adequate . We were attending a function of the night at other location, so were not able to sample dinner, but breaklfast was extreamley good, especially the eggs with their reddish yokes..
"Beautiful hotel but disappointed"
Stayed here for our anniversary and husbands birthday and were upgraded when we were asked why we were staying there. The hotel itself is stunning in its history, architecture and decor. The service is impeccable from the doorman to the waiters. Our room was very classically beautiful but the bathroom was in poor condition. We did mention that we were disappointed with this and an apology was given without any recompense, again disappointing as one night here would get you a weekend in Paris! The bar is for exclusive use of members and hotel guests and is beautifully decorated. We ate out at Langham’s Restaurant which is opposite the hotel. We had breakfast at The Ritz which was set in the stunning dining room. The food was buffet style, fresh fruits, yoghurt, pastries and continental breakfast and a full English breakfast a la carte, made to your preference. You could not fault the service or food, but the shabby bathroom tarnished what would’ve been a five star experience.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM