"A Yen Factory "
I can’t tell you how disappointed we are after five nights in the famous Pink Hotel. Stayed there many years ago and was so looking forward to getting back to the best location and prettiest property on Waikiki. My lasting memory is an unpleasant man wanting $40 to sit on a beach chair in front of the hotel. Or maybe the $42 plus $7 for an Americano coffee for a modest breakfast buffet will linger longer. Or $17 for the smallest fruit plate I have ever seen. Not sure what the chair rental charges were at poolside but there was a charge. We spent our time waiting in line and being fleeced in a property that seriously needs a facelift. Creaking air conditioner, broken window crank and a bathroom so tiny I didn’t have a place to put my overnight bag. On a more positive note I have never encountered friendlier hotel and restaurant staff. They were competent and knowledgeable and made a real effort to meet our needs. My guess is that the pool/beach staff work for a different company. I am currently writing this in a different hotel a few minutes down the road. It’s also expensive but we feel like we are getting good value for our money. In the Royal Hawaiian we weren’t.
Stayed three nights in the older part of the hotel. The room and service was excellent. However, the children got out of control in the pool at times and no attempt was made to ask them to be a bit quieter. In this luxury hotel we were surprised to see to washing hanging out on neighboring balconies. The carpet in the beach elevator was smelly.
"Great architecture and that is where it stops"
From the moment we checked in to the moment we checked out the place was like faulty towers. Food is expensive and appalling service. We did not have one positive experience in the hotel. Also if you are an SPG member and expect a lounge as they say good luck as it is impossible to get a seat in there and again service is bad If you are wanting a pool in the hotel this will disappoint you. The pool in the RH is smaller than most pools in peoples backyards in Australia and as an overflow, you share the pool at the Sheraton which is totally crowded.
"Relaxing gem in Waikiki"
Spent two nights here and enjoy the quiet oasis of the Royal Hawaiian hotel. Our rooms was classy, and elegant. The pool area was restful, and access to the beach easy and appreciated. The staff were helpful and pleasant. We will be happy to stay again.
"Black Prawns & tasteless panini "
I went here as a special treat. I ordered a seafood plate which was a lot smaller than anticipated & I could not believe the prawns were black! I ate part of my meal but stopped as I began to feel ill. My dining partner ordered a a chicken panini which was flavourless. Plenty of better places to eat in Waikiki!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM