of TripAdvisor Travelers recommend this hotel
"One of the best properties "
This is an excellent hotel in a very quiet area, but close to other areas. We discovered the Royal Santrian through a friend who stayed here about five years ago. The service and staff are top notch as well as the room and grounds. I cannot say enough good things about the Royal Santrian.
This resort had the best customer service I've ever experienced. Every time we entered the lobby, the staff would bow and welcome us by our name and ask how our day is going. If we wanted to go out for dinner, they would recommend restaurants, make reservations, and would have a car waiting ready to take us there (the hotel provides free transportation around Nusa Dua). I'm vegetarian, and every morning for breakfast, specially prepared vegetarian dishes were served without me even asking. The beach and pool were amazing. We loved lying on the pool watching the waves on the beach. At night when it got a little colder, we would sit in the warmed jacuzzi in the middle of the infinity pool. Since there are only 20 villas and plenty of sunbeds and reclining chairs around the pool and beach, we always felt like we had plenty of space and never had to compete for good spots. The beach was always kept clean and beautiful without any seaweed. The villa with private pool was wonderful. We loved having a dip in the pool in the morning before breakfast. The villa was huge and I enjoyed the outdoor shower while my wife used the indoor shower. The minibar was always kept full with complementary drinks and beer. The bed was large and comfortable. We were happy with our villa which was less than a minute walk away from the beach. It felt like almost too luxurious to have this large villa with a private pool yet be so close to the beach. The villas directly on the beach had a great view, but they lacked some privacy as they could be seen by anyone passing by on the beach. We were happy with our villa just a couple villas away from the beach. The hotel had spa services available. The prices though were very high compared to places nearby. We found a lovely spa that was almost next door to the resort with prices that were about 25% to 50% that of the hotel. We had breakfast every morning at the hotel's restaurant. It was always well done with freshly made orange juice, your choice of coffee, and western and Indonesian food. I had no problems with having vegetarian food made. The only complaint I could have is that there was not a huge amount of choices so it felt a little repetitive after a few days, but it was wonderful done with great service. We had room service with food from the restaurant once which was very good. The restaurant is a little pricey compared to restaurants outside the resort but was good quality. While we were at the hotel, they had a couple of weddings. One wedding was large with over a hundred people. The wedding area is a separate from the rest of the resort but it was a little noisy and distracting from the usual peace and quiet of the resort. Overall, we had a wonderful time and would recommend this hotel for anyone wanting a beautiful, relaxing, and peaceful hotel. Having our own villa almost next to the beach was a wonderful experience and made our Bali vacation unforgettable.
"Amazing villas and wedding venue"
We had our wedding in this hotel and the staffs and the venue itself are incredible! The food is unbelievable and it was very private too. We booked the whole 20 villas for our families to stay and the staffs were more than accomodating to each of our needs! Highly recommended
"Absolutely perfect holiday with Bali feeling"
We stayed in deluxe villa in beachfront location. The view from our room to the see was amazing. Villa and pool are high quality. Service in this hotel is one of the best we ever had. Food was excellent...every day breakfast and dinner on the beach.....we will come back for sure.
"Beautiful landscape, Immaculate service, an unforgettable stay"
We booked the sea facing villa for our stay which they called it the Royal Suites, no doubt, we were treated like Royals throughout our stay. From the traditional warm welcome of blessing with holy water and specially concocted welcome drink, we felt at home instantly. We were greeted by our names throughout our stay by every staff member which is impressive! The suite, needless to say, was spacious and met every of our expectations, the outdoor shower feature is definitely a plus on top of the sea facing view. The staff delivered their service with great anticipation and passion. The food served in the hotel is good but the choice of local cuisine is very limited, we would like to see more of Indonesian cuisine featured in their menu. We will definitely go back again in near future.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM