of TripAdvisor Travelers recommend this hotel
the staff is friendly，they are always willing to help. The food is good. room is not renewable enough. I will try the new tower in next stay. FYI，there is a nice Chinese garden near the hotel. Must go.
First time to Beijing. The room assigned was spacious especially good for a family with youbg children. Service was tip top from front office to concierge. I will like to mentioned the doorman who always assist our needs for taxi and the room attendant who noted we have young children and provided us extra bottled water for us. Sadly, it lasted 3 days as our 4th day, the bottled water return to normal.
"Bye bye Shangri La"
This is the last time I stayed here. Sadly, since it was through this Hotel that I discovered the Shangri La brand and I have been a loaylist to them since 2010. But this time, so many Errors and bad taste led me to choose other Options. Check-in: There is no Special check-in in the valley wing anymore; also, there is no in-room check-in for executive rooms. So you have to go to the other tower (garden wing) and contact front desk there. Room: I was assigned a worn-off room full of stained carpets, with closet doord that would not close, and a clogged shower drain. Club Lounge: From rude to outright hostile, sometimes not allowing me to sit where I want, even if the places remained empty, and often refusing to serve me, even if serving others. On one particular day, staff decided to show up in rugged and torn Jeans and T-Shirts. The quality of food in the lounge was meager at best, and breakfast items were not offered.
Great hotel and amazing people but location not so convenient. The services and food is so great that it overtakes your consideration of location. It was just like home with great people like Alisa, Samantha and the host of others
"Not what you would expect from shangri la"
Being a rather loyal user of shangri la, this place is not what I have come to expect. Check in is slow, my colleague was even refused, although he had a booking. Forced to pay double. Overall impression is stuffy and worn out. Staff are far from helpful, no assistance with luggage. Room had no shower, just a very small bath(Abt 1,5 meter tub) no electrical plugs at the desk for pc. Concierge is downright arrogant. Don't even try to ask for matches. Golden circle membership gets you nowhere. Price quality ratio is absolutely unacceptable. This place is not worth the name.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM