of TripAdvisor Travelers recommend this hotel
"Perfect Valley Wing Lounge"
Excellent experience on our first night in the Valley Wing Lounge. Very kind service and great food. It’s a really relaxing atmosphere and was great for our first night. The staff are so helpful and the food was delicious
"Good overall service"
Shangri-La in Beijing is pretty good. I actually stayed in the older side and the room was comfortable. My air conditioning did not work so I called and they came immediately and fixed it. Customer service was excellent. I was too busy to go outside to the garden area, but it looks beautiful. Try and take some time to go and enjoy it.
"Valley wing lounge"
Just checked in today. I have booked the suite at the old wing for two nights and I got upgraded to the new valley wing. The room is very spacious with a living room, guest toilet, working desk and a separate room with another bathroom and walk in closet. The room rate comes with the valley wing lounge access and the afternoon tea is very nice. The lounge is very quiet and comfy. Services here are way better than what I expected :)
very good location and very good service; The room is always well kept, and the breakfast is very good; The room is very comfortable, my children loves this hotel very much, the swimming pooh is great; we will choose it next time;
"Great service is one thing.... excellent service recovery is an even higher level!"
My stay started off with a minor snafu (and I’m not even sure it was the hotel’s fault), and instead of dwelling on the issue, the duty manager (Mr Mao) and his team bent over backwards to ensure the rest of my stay exceeded my expectations, which they more than achieved at every opportunity! A great lesson for too many other top hotels that stumble on occasion - well done Shangri-La Beijing. Thank you for a wonderful stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM