of TripAdvisor Travelers recommend this hotel
"Superb Week in Seoul "
I spent 10 days at The Shilla while visiting Seoul for business. The hotel is modern and beautiful. I had an executive level room with access to the executive lounge. The food and drink in the lounge were first class. My room was very quiet and comfortable. I would have loved to have purchased the duvet on my bed to take home but, unfortunately they were not available for sale. The fitness center was very large with a variety of exercise equipment, weights, and an outdoor walking area. A colleague used the sauna and raved about it. All of the staff I encountered were very professional and accommodating. I highly recommend this hotel.
"Great facilities, but staff behavior needs improvement... "
The Shilla has a lot going for it, physically: comfortable rooms with cozy beds and great showers, an interesting pool/aquatics set up (with an excellent outdoor hot tub) and a warmly-toned, throwback-cool kind of lobby. Spatially, it's wonderful. However I was really put off by the staff and their communication methodology. They remind you constantly that, say, iced drinks cost extra or that you're allowed to use the pool without charge but not the sauna (which, in and of itself, is a mysterious price differentiation). I bought a snack from the pastry shop, but was told I couldn't eat it in the open bar just a few feet away, where food is also served (I would understand if each was a separate revenue point but I was told by the front desk that it's all one and the same). We tried to move two sma tables together in a deserted restaurant and were told 'no, you need to move.' I understand adherence to rules but the Shilla staffing brief takes it to an extreme. Case in point: there's a notable lack of sensitivity towards guests, and overall, the attitude is a bit unpleasant. I would evaluate other options in Seoul for luxury.
"The Shilla Shines"
The Shilla is one of the finest hotels I have ever stayed at. This is truly a 5 star hotel. The rooms are terrific. Great for business or pleasure. English is widely spoken at the hotel. The restaurants and spa are fantastic. I highly recommend. If you are visiting Seoul, this is the place to stay.
A very memorable stay. amazing place.amazing people!!!!!!!!!!The Shilla in Seoul offers a high quality experience in all areas from faultless service to great restaurants.The Breakfast buffet was really superb with a nice view of a garden and the Seoul tower.
"Perfect as always....."
The Shilla in Seoul offers a high quality experience in all areas from faultless service to great restaurants, to well appointed guest rooms. probably not the ultimate in luxury, but a definite premium experience which is well executed on a consistent basis. I have no hesitation in recommending if you are staying in Seoul !
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 AM , Check-out: 12:00 PM