of TripAdvisor Travelers recommend this hotel
"Overrated and overpriced"
I am very surprised how this hotel has received the ranking it has'' Other well known hotels in Seoul are far better. Staff are the main problem. They have a poor attitude, very poor training and many speak little English- even the senior duty manager! When I had a small problem with my room, the reception guy on the phone was very dismissive, simply stating 'well, I am no responsible for the quality of items!' The Executive Lounge has many spare bodies floating around- lots of well dressed staff wondering around doing absolutely nothing. It becomes most embarrassing when with business colleagues or associates that I had to ask for our empty glasses to be removed. The Exec Lounge closes very early (10p.m.) meaning guests are forced to visit the main hotel bar. This is incredibly expensive, as a few rounds of beers for 3 people costs as much as one night's stay at the hotel! The restaurants in the hotel are equally over priced. How the richest lady in Korea can put her name behind this place is most surprising!
"Wonderful hotel in Seoul"
It's been more than 10 years since I last stayed at The Shilla, and they have had a complete renovation since that time. The interior of the hotel - from the lobby to the corridors to the rooms themselves - have been given a new and updated look. Little things such as automated blinds that are automatically raised upon entering the room and the foyer light that turns on when it senses movement are all nice touches. We stayed for a few days but checked out for one night in the middle of our stay to go outside Seoul. When we came back for our second stay, I gave my luggage tag to the front desk while checking in. By the time we opened the door to our room, our stored suitcase was already inside the room. That is incredible efficiency! The bed was large and comfortable. We had a sitting area with sofas and a table next to the desk. This was very convenient, but did make for a slightly tight arrangement. The bathroom was large and comfortable, with a big bath tub as well as a comfortable shower stall. The Molton Brown toiletries were much appreciated. There's a shuttle bus that goes from one of the subway entrances at the bottom of the hill up to the hotel and on to the duty free shops. Very convenient if you happen to be taking the subway and not a taxi. The service staff is incredibly polite and efficient, and many things are just a phone call away. My only gripe is the design of the knob for the shower. The same knob is used for both the rain shower as well as the detachable shower head, and one needs to make sure it is in the center position to stop water from coming out of either shower. Sometimes I could turn the knob a little too far and find water coming out of the wrong side. But that's a minor issue. Otherwise I loved this hotel - as I did years ago - and would love to come back.
"The best hotel in Seoul"
This hotel is famous for its luxury and classic reputation. One of the best hotel brands in Korea and my favorite by far. Service by the hotel staff is always beyond my imagination and everything in the hotel will probably not let anyone down. The swimming pool is an outdoor pool with lots of seats near the pool so that you could enjoy the food and drinks while you enjoy the pool. A mini size pool for babies is also available but may get crowded during peak times. Clean, tidy and safety is priority in the pool and staffs are always ready make the pool cleaner and safer. Breakfast buffet is one of the best I have enjoyed in my life and it was hard for me to enjoy every available food in the buffet. Staffs will help families with kids and aid them to help their servings if needed. A must go hotel if you can afford it and I can assure you that you never feel you have over payed on this one.
"First class hotel "
Very high end. Beautiful facility. Views from room excellent. We only stayed 3 nights so didn't use a lot of the amenities. Hotel is connected to upscale stores and has duty free shopping. Great buffet for any taste.
"best leading Hotel in town"
one of the best leading hotels who I know! Unbelivable friendly and professional staff - really comfortable hotel and nice breakfast. Also the spa area is really nice, perfect to relax! Just a smokers lounge with some cigars would be nice
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 AM , Check-out: 12:00 PM