"It's all about location."
You actually do get what you pay for. In this case, you're paying for the location. The room was very small and oddly laid out. Windows on two walls looked out on other walls. Even with all the lights on the room was dim. Bathroom tiny, marble stained. Bed was quite comfortable. "Desk" top was worn and chipped. But the location was what I wanted, and there's no way you're going to get a really nice hotel room in this part of town for the price I paid. I came for a conference at the Hilton 1.5 blocks away where the attendees were paying more than three times what I paid. So I didn't really mind the shortcomings.
"Travel Zoo winner! 5 stars!"
Booked through Travel Zoo for $99/nt in mid January, an unheard low rate for NYC double bed room. Upon arrival, inquired about a complimentary upgrade & received a penthouse floor room with terrace and free WiFi. Stunning room, HUGE bathroom. Excellent location, about a 15 min walk to Times Square
Charging USD$400 aditional prior check in. Cash or credit card. If you make the mistake to pay by credit card, the refund will be made 48 hrs. after your check out. No complimentary breakfast. Noising air conditioning. Watch out with this hotel.
"Worse Hotel, Checked out early"
This was the worse experience at a hotel. First off, we called from the airport about two hours before arriving at the hotel, asking for a crib to be in the room when we got there and they said it would be. We arrive and there is no crib in the room and we had to call the front desk again about the crib being delivered. The room was extremely small, nothing like any of the pictures shown on the website. The bathroom was tiny and it was hard to close and open the door because the toilet was so close. The bathroom looked like they had taken the decor from a local jail. The shower was gross and nasty. The bathroom door was not able to close due to a weak magnet being the only thing that held it closed. We called maintenance about it and all he said was that we should close the door very slowly to get the magnet to latch. Needless to say, you have no privacy when you're in the bathroom. The television looked like they plugged their cable into a neighbors cable box. It was absolutely terrible, all channels had a "snow" on them and the remote worked only occasionally. We also pointed this out to maintenance and he said that they'd check it out. It never got better. The bed was curved in the middle, so you were perpetually sleeping in an inclined position, rendering it impossible to sleep on your side or stomach. The windows were so thin that you could hear people on the street talking from 6 floors up, and hear the rowdy hotel bar crowd screaming. They were painting the building while we were there and the smell of paint inside the room was nauseating. The building is quite old, and not in the cool way. My husband went downstairs to get some plastic cups because they were never replenished when the room was cleaned and they told him they would send some up, it never happened so i called down and they had someone bring some up and he basically threw the cups at me. No coffee pot, but you could order a pot for like 9 or 10 bucks, no microwave, no fridge. We ended up checking out early, forfeiting money that we'd paid for the whole week because it was so terrible.
Heating in room faulty, throwing out cold air instead of hot, bedrooms had no doors, flush in toilet broke, no bedside lights just overhead lights, no tea making facilities - stay elsewhere if you can!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM