"Customer service saved me"
I arrived in NYC late morning after a grueling trip in from Boston--desperate to land in a quiet place before my meetings. Annie found me a terrific, quiet room on the spot...one of the penthouse rooms no less, hours before check-in officially began. Although it needs a bit of updating, the room was everything I needed. Thank you, Annie, for saving my trip. You were truly a game-changer!
NYC hotels often take on the city’s personality for better or worse. No-nonsense, fast-talking impatience doesn’t always lend itself to the hospitality business. But then you get hip, cool and genuine interest in visitors. That’s been my experience at Shoreham. From the well-designed rooms to the nice restaurant and the Guest Services team like Ula and Annie, this is rapidly becoming my go-to midtown business trip hotel.
"My refuge from the storm!"
Dany is the Bomb! I got in in the middle of the night after an argument w/ my 20 year old collegiate daughter, having had to flee her apartment in Brooklyn. Arrived in the rain tear stained & jet lagged on 2 hrs sleep. Got the last room as a “walk in” at the rate I saw online. A friend had recommended the place from California, so when the sh*^t hit the fan, I thought of “The Shoreham”. Anna recommended a great Espresso place the next morning around the corner. Dany brought me Chamomile tea the 2nd night, after Room Service was closed.😴
Location was awesom, with the best pizza place a few doors away. Hotel was really new and modern, but there is only free WiFi in Reception ( although our room on the 1st floor connected ok). Would stay again when in NYC.
"Bar Experience and AWESOME Truffle Fries-but chilly rooms"
Back in September, I was on 5th avenue with a bunch of friends one was staying at the Shoreham while others were crashing with relatives in other parts of Manhattan. We arrived at the Shoreham's lounge around 9ish and had a total blast. The cocktails were excellent apparently created by the waitress serving us Naomi Shap I believe, it was some type of citrus mix, and it got my light weight friend tipsy. It tasted so truly fresh I asked ms. Naomi and she said she hand squeezed all the juices for her drinks at the beginning of her shift. We ordered a few light things from the menu; I got a Margarita pizza while one of my pals got a burger, we decided to split an order of truffle fries. OH. MY. GOD. The food was AMAZING the truffle fries were simply addictive. Our server ms. Naomi was also such a pleasant gal to have there. she informed us of the awesome things that were new and interesting in Manhattan. There were only a few things that bothered me. When i went upstairs to my friends room I immediately was freezing all over the rooms are just plain cold. Maybe the manager is suffering from severe menopause or something but it feels like the arctic north when you go upstairs. Another thing that bothered me was the green lounge chairs all over the lobby. At first they are comfortable, but you end up sinking into the material. Other seats in the far hall are just long couches in neutral pallets that are stiff as a board. Overall it was a delightful experience in the lounge and a lacking experience it comfy seating. Would definitely return for a full stay- just with warmer clothes.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM