of TripAdvisor Travelers recommend this hotel
"Its a 3 star pretending to be a 5 star"
I am currently staying at the St Regis.The staff are really nice and the lobby and check in are lovely but the rooms have a bit to be desired. I find the rooms to be a bit small although tastefully decorated. The bathroom is nice but the towels and robes provided are very rough. I expect comfortable towels in my room when they are charging upwards of $500 a night. There is no Ice machine on the floor. When I checked in I asked about Ice and they said just call down and someone will bring you ice. I choose not to spend $10 on a tip every time I want cold water so I am drinking warm water in my room. The location is great. Everything is close by. They charge $60 a day to park your car.
The location is great and very central and the hotel is beautiful with a grand lobby that feels like you stepped into another time. The rooms are also beautiful and well designed especially if you like classic design. But compared to other five star hotels of this rank, including the St Regis in Istanbul, I just expected much more. To start, I asked for a room with natural light (don't care about the view just need some light in the morning), and while they did put me on the top floor the room looked straight onto a building and there was hardly any light. I was expecting really exceptional and personalized service and while the service was very good it just wasn't the St Regis I thought it would be. In Istanbul the butler came to show you the room as you check in, and made sure you have everything you need, plus makes you aware of all the services the butler can offer during the stay. They were always present throughout the stay. The butler service is their signature thing and yet in this location it feels kind of non existent. In Istanbul every time I came home from a day out, there was a little note with some sweet treats such as truffles left as a compliment...here in DC they just have cards advertising their Sunday brunch and signature cocktails from other locations which aren't even available on the menu...(interesting marketing strategy). Then there's the food. An espresso is $8! And it's not that great. "Fresh squeezed orange juice" also $8 but it wasn't even fresh. You can always tell if juice has been recently squeezed people! Beet salad with goat cheese, there was very little goat cheese, just a few crumbs and barely any dressing. The cod was good, but not warm and not amazing in terms of flavor either. Again, none of it was terrible it's just that at that price point I expect much more. I mentioned to them that as part of my honeymoon I'll be staying in another St Regis location in a few weeks and there was no acknowledgement, so there doesn't seem to be much continuity between experiences at different St Regis locations or recognition of guests who could become loyal to the St Regis brand.
"Shady Business Dealing - Be Aware"
My girlfriends and I were just at St. Regis over the weekend to experience their Afternoon Tea after hearing so many nice things about it. I made my initial reservation for a group of 14. They were kind enough to accommodate our group and said that they will give us a private room. Some friends decided to cancel at the last minute so I called to modify my reservation down to 10. I gave my credit card to the reservation manager to hold the reservation. Mind you that the reservation manager never mentioned anything about being charged for the total reservation regardless if the people showed up or not. The day of our event came and some friends cancelled at the last minute (that's a different story to itself) so I told the manager if we could be moved to a smaller place since there will be only 5 of us. He was telling us that we will be charged for 10 people. My friends and I threatened to walk out and when he came back he said that we will only pay per person of $55 plus tip. The experience was okay the food was nothing to brag about. The lobby was impressive though. The kicker here is that one of my friends got erroneously charged double the amount on their credit card bill. Was this some backhand dealing of charging us for ten to recoup their loss' One thing I can say is that we will never come back here again.
"Location, location, location!"
It was a splurge, but staying at the St. Regis was well worth the money. We were within walking distance to the White House and many historic monuments. The staff and service were superb. We used the concierge often and they assisted us with dinner reservations at Casa Luca, Ristorante Piccolo, and Le Diplomate--all excellent. The rooms were a bit small, but well-appointed.
"Nice hotel with character "
The service is impeccable, although they did make me check out and recheck in after one night even though I️ was in the same room. They didn’t have a way to combine reservations. The room was smallish but beautiful. Lots of extras including a great turn down service, Bose speakers, etc. Great location close to White House too.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 1:00 PM