"Hospitality second to none!"
Well-appointed Hotel on every aspect - amenities as well as staff. Upon check-in we were referred to the hotel's Guest Services, Megumi-san, who arranged a day tour of Mt Fuji for us, as well as recommendations for local cuisine and culture. The rooms were exceptionally spacious and comfortable. Close proximity to Shinagawa Station, shopping malls and restaurants. Would not hesitate to return!
"Excellent in every way possible"
This is one of the best hotels i have stayed in all my years of travel, great staff, especially the Concierges! Would recommend to anyone who is travelling to Tokyo, great location, easy access of train station and Shinkansen, amazing gym facilities, ANA The Strings, well done and keep up the great work!
Ten years of staying at this hotel and it absolutely continues to deliver: the serene Japanese/modern decor, high level of service, excellent breakfast buffet, small but perfectly equipped gym, very well maintained, etc. My only suggestion for improvement would be to find a way to add another elliptical to the gym.
Stayed for 6 nights total. Impeccable quality and service rendered. Modern furnishings and a 5 minutes walk to Shinagawa Station. Convenience store located within the same tower with many food options in the surrounding area. Staff were polite and concierge was helpful in providing directions around the Tokyo area.
"Very Nice Location in Tokyo"
My first time in Tokyo (other than stopping at Narita on my way to Bangkok once) for a short business meeting. The business meeting was nearby within the Shinagawa Biotech/Pharmaceutical district, so this hotel was perfectly located for that. From Narita you can take the train or a limousine bus (what we took) that will drop you right in front of the hotel. The facilities are what you would expect for an intercontinental hotel, but there is ready access to a train and subway station from which you can go anywhere, and access to multiple restaurants and shops. Service was excellent and the views spectacular. My only complaint is that they don't have a Japanese restaurant in the hotel, though there are some good ones nearby. The two restaurants, which are really good, are Chinese and Western style with a French influence, and for room service you can only order from one of those. The other airport (Haneda) is closer; therefore if they have good connections to and from your city, it is better to fly into that one. Probably will stay here again for the next business meeting.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
On 21 January 2018, the hotel will undergo it’s annual electrical maintenance. This will involve a complete power shut-down to the entire building between 10am - 4pm.
Check-out by 9am and Check-in after 6pm.