of TripAdvisor Travelers recommend this hotel
"Amazing hospitality, Super courteous staff, great property"
It was a short trip for a special occasion and we are so happy we chose Taj. There was a slight hiccup at the start but the hotel staff- Atul Chauhan and his team (Ganesh, Swapnil, Anant and Nirmala) were simply awesome- Rose petals foot spa, Sandal face pack, Flowers and cake- Thanks guys for making us feel so special on our anniversary...a special mention to Vinod who did room service for dinner and helped us with the right food suiting our taste...Absolutely enjoyed the stay...
This hotel is a compulsory visit in Mumbay that you cannot lost due to its emblematic contribution to the history. It is really near to the Indian door with fantastic views to the Arabic sea. I visited only its restaurant but service was more than good and as it was my birthday, restaurant, with "some local help", surprised me with a birth cake!!! 👏👏👏👏👏👏
"October 2017 holiday"
Absolutely fantastic! There was truly nothing we could fault. We actually stayed there twice, both at the beginning and the end of our holiday. Firstly in the Palace and secondly in the Tower. Both rooms definitely deserve their 5* rating. The location, right next to the Gateway to India ensured a fantastic view over it. The service from the staff was exquisite and the fine dining in Souk was like heaven on earth. We would definitely recommend this as one you won't forget!
"It was good overall!"
We booked this hotel based on many good reviews and some which were exaggerated especially about service and knowing that celebrities and world leaders/politicians have also stayed there. The room we booked was in the heritage wing of the hotel, and the experience at check in was awful. At first the receptionist said that she couldn’t find our reservation and that i had to contact my agent who booked it for me, and because he’s in another country “obviously” i asked for access to the internet and she refused, telling me that its only for hotel guests!! This was absolutely unacceptable. I asked for her manager, thinking i might get some sympathy in having access, and to my surprise she was the front desk manager, I laughed at first and was really speechless, thinking how on earth a manager cannot approve temporary internet access to a guest to be! So i had to ask for a shift manager which thankfully i got access to, and he was very nice to my luck and he even thought that i had to get internet access without his approval due to the situation I was in. However during the time i was waiting for all of this to work out i did make some international calls from my phone to speed things up. After clearing up the issue and finally got our room, we went up to settle in, and to be honest the room was beautiful with only one fault, the view! A solid wall a few meters from our window which we didn’t like. I asked if it could be changed and they nicely agreed. We had to look at 2 other rooms not because we are picky, but because as soon as we got to the first option and i placed my hand on the TV counter/dresser by coincidence my hand touched a sticky left over food (like jam or honey. It was transparent) so we asked to see another. Other than these 2 issues mentioned above, the rest of our stay went smooth and we actually enjoyed it. The food at breakfast was good and whats nice about it, is that its served at more than one location. The pool was very nice, and in general the hotel was beautifully decorated. However service was not so great, although waiters and non-managerial staff really try with their humble personalities. I do recommend this hotel, as it one of the best in Mumbai.
Everything perfect. Part of a group tour. Unfortunately only stayed for 1 night so weren't able to take advantage of the lovely facilities. Beautiful room in the tower Wing, lovely evening meal & breakfast. Friendly, helpful staff & gorgeous flower displays everywhere.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM