of TripAdvisor Travelers recommend this hotel
Friendly staff helped to make for a memorable stay in this grand hotel. Situated on the corner of Nevsky Prospekt, close to the Hermitage Museum, its central location makes it convenient for enjoying the sights, tastes and sounds of St Petersburg. Its elegant interior includes an opulent dining room (with talented singer when we dined there), a breakfast room at the base of an impressive atrium, well appointed bedrooms, and on the top floor a generously sized swimming pool and well equipped gym.
"Excellent and comfortable "
My one week trip to me to this hotel to visit a friend that logged in the place. I passed a night with my friend there, it was absolutely beautiful and the staff speak perfect English . Their food was fantastic and the drinks was affordable
"Sumptuous and Central"
A week at this hotel, in the centre of St Petersburg, was pure delight. Our suite was beautifully appointed, and discretely serviced. The concierge spoke perfect English and nothing was a trouble. The hotel dining room was elegant, and the food was superb. The food and wine were not expensive. All of the staff were polite, friendly and efficient. The rooftop pool was great, and the spa experience (massage and facial) first rate. Staying there was a huge privilege! Our room was very quiet.
"A little *too* grand for my liking but ..."
... nevertheless a fabulous, centrally located hotel in this beautiful city! My room was in fact a suite, with lobby, huge, luxurious bathroom (great shower, once I’d worked out how to use It!), sitting area, and very comfortable bedroom, and I even had access to an internal outside terrace area, though I’d probably have preferred a *normal* room with a canal view. My only problem was finding my way around the hotel and getting back to my rooms - the layout is a bit confusing in such a large old building! I stayed here while on a four-night group tour and thoroughly enjoyed my stay. Breakfasts in the atrium were delicious with a very wide choice, including dishes cooked to order if required. We ate in the sixth-floor restaurant on three nights - service was excellent, and the food well cooked if a little bland - though I guess the fixed menu had to cater to everyone in the group. I agree with other reviewers that in-room tea/coffee-making facilities would have been nice, but had no problem with the wifi. The staff - reception, waiting, chambermaid, doormen - were all friendly and helpful. The location was perfect - with just a little free time from group activities it was so easy to just wander around, visit a church, go souvenir shopping, .....
"Lovely Hotel - but choose your room carefully"
Perfectly located in the heart of St Petersburg, just around the corner from the Hermitage. The interior is grand and ornate. This is a huge hotel with several function rooms and conference facilities, a spa and swimming pool. As air conditioning tends to affect my husband’s sinuses, the first thing we do on entering any hotel room is turn off the air conditioning and open the window. Holding this thought, we were shown to our room – it was small and overlooked the central Atrium. This meant two things (1) we were unable to open the windows and (2) there was no natural light. Both these issues are fundamental to us so this was not going to work. In addition, several bulbs not working, mainly in the bathroom (don’t they check these things in between bookings'). We actually removed 2 bulbs from the wall lights by the wardrobes and put them in the bathroom wall lights and they worked – hoorah! We left the two non-working bulbs on the small sofa underneath the two, now not working wall lights by the wardrobes. When we came back, the bulbs had gone – but they had not put new bulbs in the lights so they still weren’t working! Anyway, having spoken to the rest of our group (we were on a package with Cox & Kings) and discovered that they seemed to have lovely big rooms with huge windows overlooking the canal – we asked to be moved. And we were – to a significantly nicer room. Big windows (that opened) overlooking the street, separate shower instead of one over the bath like the previous room, two washbasins instead of one, a much bigger bed and a maid to turn it down every night – none of which we had in the previous room – yet we all paid the same. Hmm. Breakfast in the Atrium was the usual buffet mix of everything and overall very good. The staff were good although not big on smiles – more mechanical efficiency than customer service – but I guess that’s the Russian way. This is I believe a 5 star hotel, but no porter took our luggage to our room for us. It may be that package groups are treated differently – lower priority' Just a thought. Overall this is a quality hotel in a great location. I would recommend it, but chose your room carefully.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM