of TripAdvisor Travelers recommend this hotel
"Five star experience at a five star hotel"
My wife and I often travel extensively but separately for business and occasionally together for pleasure all over the world, but this last trip was a combination of both for our recent trip to Asia. This is only the second review I have ever posted on TripAdvisor (or any travel site for that matter) and it’s strictly because of the extraordinary combination of location, facility, and service that we experienced at this hotel last week. The Westin Beijing Financial Street is located ideally right in the middle of the financial center of the city. The surrounding area is the jewel of the city due to its high end retail, business, and government facilities. It is literally across the street from one of the top shopping and restaurant centers in Beijing and is less than a 10 minute drive (or probably 30 minute walk) to Tiananmen Square and the Forbidden City. Ground, air, and rail transportation is readily available and their excellent Executive Lounge help us with all our plans. The hotel has 26 floors and we find that the top few floors are very quiet from street noise, have the best city views, and enjoy privileges in the Executive Lounge. They have excellent on-site dinning with Italian, Chinese, extensive daily buffet breakfast and dinner restaurant, bakery, large bar for indoor and outdoor relaxing, as well as many eclectic and diverse restaurants across the street in the shopping center. Now for the reason of my review – the service. This is a five star hotel, and this particular stay showed us why. We arrived at the hotel after 15 days of travel in Asia, and one of our goals was to see how we could celebrate the 100th birthday of my wife’s grandmother. Unfortunately, on the same day, Beijing was to host a One Belt, One Road meeting with I believe 28 different developing countries throughout the world. Our hotel of course was extremely busy as they had committed a block of 100 hotel rooms to the government. We went to the Executive Lounge and told them that we needed a van to pick up our Grandmother with her wheelchair, a private room to host 14 people for lunch, decorations, and a cake. And oh, by the way we needed it the next day. Even though the hotel staff had been working long hours with little time off for days hosting diplomats for the meetings, they enthusiastically got right on it. They did everything in house and the strings they had to pull to secure all of this was truly amazing. The coordination was flawless, the service was amazing, and the result was eye watering. If you truly want a five star experience, facility, and location, we highly recommend the Westin Beijing Financial Street.
The hotel's checkout software is too bad, it added automatically two days bill into one day as if I stayed one day only. I couldn't get the right receipt upon my checkout. Hotel with 5 stars can't have such awful hotel system in my opinion. p.s. The front desk officer who serviced me during my check out is very helpful.
I stayed at the hotel the Westin financial Street hotel. The hotel employees are very friendly. Especially Selina Liu is very professional, she knows her job very well. I recommend this hotel.thank you.
This place was nice. I stayed here on and off throughout my journey. The only reason I picked it was because of my Starwood points. The staff is courteous and clean. Be sure and place the do not disturb sign on door if trying to nap during evening because they offer turndown service etc. the location isn't the best for touring local Beijing. There is an ATM which typically is how I get international bills while traveling. The lobby restaurant offers tea service. It was a moderately convenient location if traveling to/from the different Beijing train stations.
The welcome at the Westin was fantastic. Staff was extremely friendly and helpsome. Shine Cheng answered all our questions and gave some insights we will use during our stay. Perfect! Thanks and we are looking forward to stay at the Westin for the next days. Keep on the good work.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM