of TripAdvisor Travelers recommend this hotel
"Lovely hotel in middle of Heritage culture triangle tour"
My wife and myself stayed at this lovely hotel from 6th Nov to 9th Nov. It is in an isolated place next to the lake. The road leading into the hotel is bit bumpy however once you are in the hotel everything changes. We got a room in the lowest floor 2 at the bottom. There is no scenery and was too big for our liking. However duty manage (Lathisan) was very helpful and professional in handling our request He had our room shifted on the same floor as the reception (5th Floor) while we were away next day on a day trip Everything is close by on the 5th Floor. Infinity pool with great views over the lake and the Sirigiya rock is worth our stay at this hotel. Breakfast overlooking the lake with live stock in distance grazing on the edge of the lake is simply wonderful. Dinner was an icing on the cake. The main chef Lalith was excellent. He would come and talk to us and any extra requests was well honoured. He is an asset to the Heritence Hotel. The variety of buffet and live stations is excellent. Service is of very high standard and the staff are always smiling. The only drawback to the hotels is the amount of harmless insects which are roaming around. The hotel is built in a open cave environment encourage a lot of insects at night. Some also manage to enter the rooms which my wife found it distressing. However overall a lovely stay.
"Amazing hotel "
2 days there, from heaven, very nice staff, amazing welcoming, they prepare for my wife’s birthday, and it was really nice. The pool if perfect. The food is really tasty and diverse so all in all it was a very very good experience
"October 2017 Trip"
Nice Hotel, great views, good food, pleasant people staff. We had 2 nights here and were looked after very well by the hotel staff. It has great views but i think it does depend upon your room. Some rooms overlook the jungle rather than the lake. Really nice stay, would recommend it
"Supersized and souless"
The hotel itself is huge and is dominated by large coach tour groups. The room we had was an upgrade to a suite. Very large with a huge bathroom. Clean but make sure you put the plugin anti mosquito unit on we didn’t find it until the 2nd day. Beware of monkeys getting into the room if you leave the balcony door is left un locked. The main dinning room is massive with a buffet. The ambience is terrible as it is a barn of a building and becomes very noisy and echoes when the tour groups all start talking. The food was un exciting and when something was finished the plates were not replenished promptly. There is a ridiculous clause saying smart casual. This hotel needs to rethink how they treat the dinning options. We arrived early in the evening and told our only option was the buffet. They need to look at smaller places to eat where you can have a conversation with your partner without needing to shout. We felt like a captive audience as there are no real options unless you drive miles.
"Nice environment and good service"
Environment is really amazing. Kandalama tank, Sigiriaya rock, wild life and the architecture of hotel is to blend with all that. I got the upgrade for the room and the complimentary fruits and chocolates. The staff is very friendly and professional. The service is very good. Welcome is quite unique. The buffet has good variation and food is really good. But had to wait for seating at dinner. The hotel has good facilities for entertainment, such as swimming pools, games like table tennis, carrom, play ground, etc Take walk near the Kandalama tank. Its really beautiful and calm. All over its wonderful relaxing experience.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM