"A secure oasis at the center of Bangkok's fun activities with magnificent accommodations and superb service"
The Westin Grande Sukhumvit, Bangkok provided excellent accommodations and service. The rooms were comfortable and clean and the hotel manager, executive club staff, housekeeping, and bar staff were superb. I decided to celebrate my birthday with my first trip to Thailand. Upon arrival I found that the hotel I had chosen was very nice, but not where all the activity was centered. After exploring a few options, I found the Westin hotel in the perfect place – next to the main shopping center, restaurants, snack booths, and nightclubs. The energy and people of the city were just outside the hotel door. I arrived at the hotel without prior notice and told James Yihsun Pan at the front desk that I would be staying in Bankok for 10 more days, but I was not happy with the location of my current hotel. I asked him about the available rooms and he offered to personally show me samples of the various types. Following my tour, he did an amazing thing. Instead of taking advantage of my predicament, he offered me very good pricing for the rooms. His attitude of putting the client, not short-term profits, first was reflected not only in his behavior, but in the later actions of all the hotel personnel. I chose an Executive Club room. I strongly recommend the Executive Club rooms that provide a lovely oasis to the hustle and bustle fun and adventure that lies just outside the hotel. Light meals, snacks, and beverages were served in the Executive Club lounge for free. Breakfasts and the light dinners were delicious. The only reason I ate out occasionally was to experience the tasty Thai cuisine at the snacks and restaurants surrounding the hotel. Otherwise, I would have been very happy (and full) simply by eating in the lounge. Further, there were always plenty of snacks, including small delectable sandwich rolls, various cakes and sweets available throughout the day. Drinks were prepared and served with a smile by the wonderfully pleasant staff. The Executive Club staff was delightful and always aimed to please. Netty went the extra mile to deal with whatever issue I had, including, confirming flights, domestic airline weight limits, arranging taxis, and directing me to the best places to shop. On my birthday the hotel manager, Duangjai Rungreangaree, unexpectedly came to see me in the Executive Club lounge at dinnertime. We spent 15 minutes talking about my trip, the hotel, and our lives. In an age when hotel managers at other hotels often avoid clients (fearing complaints), this was a pleasant surprise. And then Bow, Bow, another member of the Executive Club staff, arrived and the manager announced that they wanted to show me something in my room. When I opened the door to my room I was again pleasantly surprised. Bow, bow had secretly arranged my room with a birthday cake, bottle of wine, plate of fresh fruits, flowers, two elephants amazingly formed with hand towels by housekeeping, and separate birthday cards from the front desk and housekeeping (see photo). Bow Bow, like Netty, always strived to make my stay pleasant, relaxing, and rewarding. Nong, Mona, and Kund were also very helpful. My birthday continued at the hotel bar and lounge called “Zest Bar and Terrace.” During my stay at the hotel, I enjoyed several evenings there with the servers and bartenders Jessie, Ornnie, Aum, Aom, Mook, Fai, and May. They love to chat, joke about everything, and always provide excellent service. I had so much fun with them that I decided to celebrate my birthday there. They created several delicious cocktails for me, but for my birthday, I progressed to the tequila that comes in a human skull shaped bottle (see photo). I have never seen this brand before or since. At 55% alcohol (110 proof), it is the strongest alcohol I have ever drunk. The live band sung happy birthday as I blew out the candles on the beautiful birthday cake offered by the bar (in addition to the cake in my room). It was birthday heaven. If you’re looking for a nice bar to enjoy some delicious food, creative cocktails, fun conversation with the staff, and killer tequila (if you dare) then be sure to stop by Zest Bar and Terrace. I must also complement the Westin hotel housekeeping staff. I am a bit obsessive about clean hotel rooms. Housekeeping maintained my room above my standards. My Executive Club room was immaculate. And requests for additional towels or whatever else I needed were fulfilled quickly and always with a smile. Like all the staff, housekeeping enjoys doing whatever it takes to keep guests happy. The high speed free Internet also was truly that. As with most of my vacations, I still worked an hour or so a day on emails, downloads, uploads, and skype calls. The Internet worked flawlessly so I could complete these tasks quickly and then return to having fun. If your stay will be long and you are looking for an inexpensive laundry service, there is a small laundry service just a five minute walk from the hotel that charges by the kilo (150 Baht per kilo for wash, dry, and iron). It’s called A-Yo-Tha-Ya laundry and dry cleaning (telephone 089-445-2886; Sukhumvit 18). I have never seen my clean laundry folded and packaged more beautifully. Finally, the hotel security was discreet, but impressive. After several days, I realized that the gentleman in the suit standing off to the side, but with a view of the bar, restaurant, front desk, and elevators was hotel security. The presence of human security, as opposed to just video surveillance, makes a difference. During my ten days at the hotel I always had the sense that the hotel was a very secure place. That’s my take on this hotel; magnificent accommodations, superb service with a smile, and a secure quiet oasis in the center of Bangkok's fun activities.
"Amazing and outstanding hotel with excellent customer service"
I stayed at The Westin Grande for 2 days and the hotel in all it's aspects plus the customer service was exceptional. Everyone who i came in to contact with displayed outstanding customer service skills from the man who opened the door and carried my luggage to the reception staff, concierge and staff in the restaurant and bar on the 7th floor. I ate twice in the restaurant and the food was wonderful. The room had the best furnishings and the bed and pillows were like sleeping on a cloud. The hotel is in an excellent position right near Asoke sky train and shopping. I have been coming to Bangkok for years now and have found my perfect hotel
"Great Services & Friendly Staffs"
Fully recommended for this hotel.Stayed 4days for handling event...Location wise is very strategic...near to the SkyTrain, Malls and other attractions. Good food served... good facilities.The banquet staff replanish well on time!Room amenities are superb...the bed ....feels like home.Really comfort makes me to come again. Credit to the concierge crew help us a lot for the group transfers,very friendly with smiling faces.Not forgotten to the Security Manager...you are really off the hook.Always give a good hand...very responsive!I feel safe being here. Well done guys...Hoping for a returning again soon.THUMBS UP & GREAT JOB GUYS!!!
Our 2nd stay with the hotel and this time we opted for the Executive Club Floor package. Without any slightest doubt we enjoyed our 4 nights and is definitely value for money. The hotel is easily accessible and strategically located with basic convenience within the radius of 100m. Moving around is hassle free as the hotel is super near to the Asok BTS station which is also connected to the Sukhumvit Underground Train station. Overall service was pleasant and the breakfast choices/quality at the Seasonal Taste was good. Warm reception and service at the Club Lounge too, special thanks to Ms Puriman (Mo) for her concern and care during the evening cocktail. We will definitely return to stay for our next trip to Bangkok!
Check in process was good. Friendly staffs and room is clean, good breakfast food choices but business center people not helpful. Some of the rooms facing the BTS line were noisy. Great location of the hotel and is near shopping.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM