"Fantastic Hotel...great stay"
Recently changed hotels and very pleased with this one...nice clean rooms, good breakfast and pool. Nice to relax at the pool and also good for business travel, close to skytrain, restaurants etc. Wife is also happy to lounge around the hotel while I at work, so good on all fronts.
"3 stars for location and 4 stars amenities but 0 star for the room stench and hygiene conditions. "
We normally stay around Siam and Ploen Chit stations during our brief weekend getaways. This time, it was a business offsite and Westin was designated. In BKK, you take a taxi only if you want to lengthen the time of travel especially if where you need to get to is within walking distance of a BTS station. Hotel is well appointed and next to Asoke station ; 5 BTS stops away from the Siam ( Paragon / Siam Square shopping magnets). Terminal 21 mall is opposite the hotel. Mall is a mid end type mall with different thematic feel for each floor. The customer service counter and staff are dressed up as airport check in staff while each floor takes on a country theme; toilets included. Towards the back of the Hotel are small little massage shops and if you walk a little, there are bigger more established spas in the locality. Within the Hotel, it can be a chore to switch lifts ie reception is on a higher floor and then you walk across the reception/lounge floor to the guest lifts. We had the terrible misfortune of being allocated a room that permeated with a stench so bad. My colleague had checked in earlier and due to group activities, she could not get the room changed. We returned late at night to crash in the room this tolerates the horrible smell but covering up over with the blankets and wearing paper masks. Everytime we asked for a solution, they brought in cheap air fresheners which led us into coughing bursts at best. They were the sort cheap laundry liquids had ; which you Rewash your entire load of laundry with soap if you ever had the misfortune to use by mistake ! The stench could not be located up to the second day. As our activities were packed, we didn’t want the group to wait for us if we were to pursue a room change at the counter. I put it to bad Housekeeping as they should hv known better than to release the room had the toilet been smelly or a previous guest vomited or pooed on any of the furnishings. As our time in the room was short, we got around by making sure we touched nothing with our bare feet or hands! Breakfast was good and there is a function room or restaurant on the top floor which opens to a patio with great sky View. 3 stars for location and 4 stars amenities but 0 star for the stench and hygiene conditions.
Amazing Stay at this Westin, located in the middle of Sukhumvit. From here it's very easy to go everywhere just walking or taking the metro. It is also super convenient to find taxis or Tuktuk. From the airport it's around 40 minutes. Thanks to the staff that helped me to do check in the room since I was late for dinner. I really appreciated a lot of benefits being a Platinum member: upgraded to a nice suite, late check out, breakfast in the lounge. Yes I agree the hotel is a bit old, but it's clean and my stay was perfect.
"Always a pleasure to stay at this Westin residence"
Comfortable and nicely decorated hotel, very spacious rooms, great service which sometimes feels personalized. Food is abundant, very tasty and big variety. Look forward to my next stay All the staff are exceptionally nice, professional and well spoken in English. Special tribute to bellman Mr. Sang-Arun for his excellent reactivity
"Worst SPG Hotel ever"
I am pretty disappointed with The Westin Grande Sukhumvit Bangkok. I don't recommend this hotel for family and long stays. My family and friends's group booked this hotel ages ago. We booked two rooms for about 7~8 nights. One of the worst things about this place is their breakfast restaurant, "Seasonal Tastes". It is a very very small breakfast restaurant in a big hotel. Every morning we need to wait 20-30 minutes to get breakfast. And it is a frantic restaurant, very noisy, and they run out of food and plates. I always have to ask the staff to get things. Also, we requested a connected room when we booked, but we got separate rooms: **01 and **10, and today they told me that I need to wait until 17:30 for the connected room.What a nuisance! During our stay, they had an adult only pool party on Saturday, so kids were not allowed to swim. Also, it was really loud we could hear everything from the room. I still have a few more days unfortunately. 위치가 약간 좋은 것 빼고는 장점이 없는 호텔 같습니다. 약간의 돈을 투자해서 조금 더 좋은 호텔로 가는게 좋을 듯. 우리가 기대하는 휴가기간의 차분한 조식은 기대하지 마세요. 매일매일 펑션이랑 행사가 있어서, 정신 없는 호텔입니다. 잘 생각하시고 결정하시길. 저희는 지금도 호텔룸에서 커넥팅룸 해준다고 해서 계속 기다리는 중입니다.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM