"Excellent Westin Ambassadors"
Westin Ambassadors Darmen and Reuben made my stay in Westin Kl most memorable with their warm hospitality. Enjoyed the wonderful food at 5-senses restaurant. Staff at the Westin Executive Lounge were attentive and accomodating, in particular Odie and Said.
"Needs a bit of work"
Nicely appointed hotel in a great location in KL, but some nagging issues included long elevator waits (I guess it was a busy time but 10+ minutes is too much), no coice of double or two single beds, hard to regulate air conditioning which left the room too warm at night, shower that only does quite hot water, and lots of outside noise which I guess comes with the location. I am a big Starwood fan but this one was not quite up to the level I expect.
"Good location & club lounge"
Stayed on the club room for one night. 1. Overall Satisfied with its location and club lounge happy hour. It is right across from Pavilion mall so you can reach to several places around Bukit Bintang area. 2. Service Staff members at door were very kind. They always greeted with warm smile when going out and coming back. When trying to take a taxi, they proactively helped. However 'express service' and concierge were below the standards ; they provided limited service. Club lounge service was up-and-down. The staff upon check-in was lazy to inform a guest about club benefit. However, the staff who helped check-out cared a guest professionally. 3. Facilities Not really a new building but the room was standardized with good maintenance. The view was not nice but the amenities and cleanliness were all good. 4. Other - Club lounge : happy hour menu was satisfactory. They have only out door swimming pool which is quite small.
"Business traveller...this is your Hotel in KL"
Have stayed at the Westin in KL probably 15 nights so far this year, The rooms are excellent, generous size with a very comfortable bed. The rooms are also very quiet and with the drapes closed, beautifully dark. You sleep really well in this hotel. The highlight for me as a business traveller is the facilitates of the health club and the executive lounge. The Executive lounge is a great facility, but also unctions like a well oiled machine thanks to the leadership of Said and Zaly. The breakfast and supper provided here is 5 star hotel worthy. Location is great, it is close to everything (except the airport, but nothing in KL is close to the airport). For the business traveller, this hotel has everything. Wouldn't stay anywhere else in KL.
I choose to stay in the Westin as it is located right in the heart of the KL shopping malls district. Very easy to travel around for shopping and food. The room seem old but is relatively spacious. The front desk officers offer very good customer services. Good location if you are choosing to shop in KL city. Do bear in mind the traffic can be bad at certain times of the day. There is a bus stop located outside the hotel where you can take free shuttle bus service to go around KL city.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM