of TripAdvisor Travelers recommend this hotel
it was a wounderful stay at the Westin mumbai on my recent visit and would recommend this hotel to everyone .. The room size is quite big and very comfortable...i must mention the beds are supper comfortable .. I met few people from the desk parth nishant urmila and chandni was great they are always there too help and Suresh and chef alafia ,chef sameer was great too....
"5 star rating"
It was a great stay here at the Westin Mumbai and will be back soon ..food was amazing at the restaurants and I loved my room it was very comfortable ..Gym is 24 hrs and I Channi and Urmila also both of them were very nice ...Thank u will be back soon
"Best hotel stay I've ever had"
I traveled from the US to Mumbai for a friend's wedding. This was all around the best hotel stay I've ever had. The hospitality was incredible. Everything was exceptionally clean and well maintained. The rooms and views were beautiful. The pool, gym and spa were all fantastic. The in-house bar and restaurant options were excellent. Well done! I'd recommend upgrading to a suite if you have the need for a little more space, they are huge! I'd also request a room on a high floor. While the elevator service is slow, you'll be happy you're further from the constantly honking cars on the highway.
"Worst Customer service, WestIn Guest Out"
I have travelled almost all over the world and have never seen such a beautiful property being destroyed by its staff , below are the reasons : 1. Their Keys to the rooms are useless in our 3 days of stay we have gone atleast 10 times to go and re issue our keys as they stopped working , i had to go at 2.00 am to lobby to get my key re issued , they didnt have the courtesy to send somebody on 29th floor 2. Rude and inefficient breakfast service staff - The food menu wasnt great, juices finished , and things almost all of them were cold 3. We ordered a Coke during breakfast time, it came after 45 Minutes by that time we had already finished our breakfast and were told the next day they dont have coke during breakfast, i mean what kind of a 5 star doesnt have coke ' , you can say no instead they kept me waiting for 45 mins 4. The Pool staff behaved as if we had visited 5 star for the first time , we were on a business trip and were all males, the pool staff had the guts to tell us , that sir please swim only on the right hand side of the pool, he had already judged our character as there was a couple on the other side, like moral policing, We as adults witnessed extreme embarrassment. 5. The only view from the hotel is Slum and traffic i have stayed in hotels in Us , dubai and many other places but this was the worst experience i have ever had in a 5 star This shows that a magnificent property can be ruined by its employees My advise , unless they change their attitude and high headedness dont book this hotel
I'am the member of Eat drink and more and the westin mumbai garden is the best hotel all the staff are excellent special thanks to urmilla who help us in checkout and give us more information which make us more memorable stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM