Set between Laguna Nichupté and the Caribbean Sea, this grand resort with an annex is 4.4 km from Museo Maya de Cancún and 11 km from Aeropuerto Internacional de Cancún.
We had a wonderful stay at The Westin resort & spa Cancun. The beds are very comfortable. The rooms are clean. The breakfast was not cheap but excellent. Concierge is very friendly and helpful.Comment of B. Patrick , Belgium the 2016-08-19
It's was our 1st time in Mexico & had flown along way just to be their, coming from Australia . We normally take holidays every winter over seas & I must may this was the best hotel & service buy far. The moment of arivel we were givin a lovely room in the royal club the staff there was amazing & made sure our stay their was just as amazing . I was very sad when the time come to leave . What any traveler wants the Westin resort sure have beautiful rooms , beautiful views , the best staff , free wifi to keep in touch with loved ones while away & free drinks after 5pm each day . Heaven on earth that's for sure !!! We were actely traveling for 6 wks & I must say the Westin certainly set the bar high for any other hotel we stay at now ! When we left cancun we flew to cabo & I have to say I wish I was still at the Westin . Thank you for such an amazing experienceComment of F. Brooke , Australia the 2014-07-17
Stayed because I wanted to visit Mayan ruins, and this hotel suited the purpose. The rooms are spacious and airy, the staff were fantastic.Comment of M. Alan , Australia the 2014-04-25
"Great Hotel, no wait to check in"
This Hotel has very helpful staff with wonderful attitudes. From the valet to the check-in and especially the restaurant, they were all quite friendly and attentive. The room was clean and the bed comfy. The pool and beach area were very enjoyable. Checked in around 3 with no wait. A word of warning though, just north of here on the main road the local police are shaking down tourists for bribes, beware!
It’s the first hotel when you enter the hotel zone so you don’t have to worry about it being crowded. Maybe because of the renovations, it wasn’t a lot of people there so it was very quiet and peaceful. Service was great. Food was great. I would suggest waiting until renovations are done because I had to wait two hours after I got there for my room to be ready. Overall, I’d suggest this hotel and definitely will be staying here when I go back.
My experience at the Westin Cancun Resort & Spa was just so special. From the moment my wife and I walked in and Fernanda Perez greeted us, to the time we met you, Mauricio the hotel GM, every one of the hotel associates went out of their way to make our 20 anniversary trip as special as they could. Every single employee walks around with a smile and that makes the guest experience that much nicer. I must ask you to thank on my behalf the wonderful Bartenders in the Royal Beach Club, they went above and beyond to accommodate every one of my kosher requests to make sure my wife and I were never without a Mojito or Daiquiri in hand! As well, the associate that cleaned our room, I apologize, I don’t remember her name was as nice as can be, and is truly a towel artist. A star, a rose, a heart, a teddy bear, a little girl, two swans, an elephant, Every day a different towel creation greeted us in our room. Yes the Hotel is under construction, but that the Westin Hotel & Royal Beach Resort treat every guest like King & Queen. Thanks!!
"Phenomenal place, expect a wait"
Review after review warns - your room won't be ready at check-in time. And they're right. But honestly, this place more than takes care of you. Credit for lunch and drinks at their patio restaurant. When it still wasn't ready a couple hours later, we got a complimentary oceanfront dinner and upgraded to a honeymoon suite. Come on! I'm guessing their housekeeping staff is short or something, because this keeps coming up on reviews. But what a resort. And the service is top notch.
The hotel is a little bit older but is still well kept. The staff is very helpful and respectful.The pool isn't very large but it's nice and clean. Access to the beach is ideal with people with children.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM