Set between Laguna Nichupté and the Caribbean Sea, this grand resort with an annex is 4.4 km from Museo Maya de Cancún and 11 km from Aeropuerto Internacional de Cancún.
We had a wonderful stay at The Westin resort & spa Cancun. The beds are very comfortable. The rooms are clean. The breakfast was not cheap but excellent. Concierge is very friendly and helpful.Comment of B. Patrick , Belgium the 2016-08-19
It's was our 1st time in Mexico & had flown along way just to be their, coming from Australia . We normally take holidays every winter over seas & I must may this was the best hotel & service buy far. The moment of arivel we were givin a lovely room in the royal club the staff there was amazing & made sure our stay their was just as amazing . I was very sad when the time come to leave . What any traveler wants the Westin resort sure have beautiful rooms , beautiful views , the best staff , free wifi to keep in touch with loved ones while away & free drinks after 5pm each day . Heaven on earth that's for sure !!! We were actely traveling for 6 wks & I must say the Westin certainly set the bar high for any other hotel we stay at now ! When we left cancun we flew to cabo & I have to say I wish I was still at the Westin . Thank you for such an amazing experienceComment of F. Brooke , Australia the 2014-07-17
Stayed because I wanted to visit Mayan ruins, and this hotel suited the purpose. The rooms are spacious and airy, the staff were fantastic.Comment of M. Alan , Australia the 2014-04-25
"Under construction but worth the trip"
First off let me say hotels Is under construction, but the other side of the property is open which is called Royal beach club . I have been in Cancun for three weeks now, this is my last stop before I go home. I am here for five days four nights . I have a car for the time I’m here I have stayed here before and has been always pretty good. With the construction it’s a little tricky finding a place to park your car but once that’s done the rest is easy. It’s the shuttle pick me up in the parking lot and brought me to the main lobby . Check-in was fast got to my room right away. Had a little problem the first day we were here but Laura took care of everything right away. Great customer service. OK let’s get down to it right now I am sitting by the pool overlooking probably the best section a beach in Cancun . Your location is in between Club Med in the sun Palace of Palace Resorts. The The beach area is absolutely beautiful one of the nicest spots in cancun. The room that I have is absolutely spotless. The bed is extremely comfortable and the pillows Great. If you don’t know this hotel is more close to the airport so it is quiet over here. Also the food is good not great but good. But if you’re looking to get away and get some peace and quiet and beautiful sectional beach there is not a better spot. also thank you again Laura for taking care of a problem in such a efficient manner . Also would like to thank dalel Who was the first One I talk to when I had a little problem she was also very professional and handled the matter with Grace. Thanks again to the staff at this hotel they are extremely courteous and professional.
"Very quiet and relaxing. Close to the airport"
I've stayed at The Westin Resort & Spa 8 times over the past 4 years. I love this hotel. The staff are very accommodating and will help you anyway they can. This is not a "party" hotel as it is at the end of the strip. I've never had a bad stay here. It really is my home away from home. I'm looking forward to my next stay in December
"Great place "
Lovely staff (especially Gina and the girls at the check in desk) and we had a great room. The restaurant serves good food, although a bit on the expensive side (like other places in the hotel zone). The location is a bit off if your in Cancun for the nightlife. If you're here to relax like us the location is great. Would recommend this place any day in the week, keep up the good work guys!
So, first of all I usually stays at much less expensive hotel than this, the standards much more simple and so on.. I find this hotel very nice, very friendly staff, god (yet a little overpriced) food, the beach right outside is very nice, my room with the view over the Atlantic was big, very much space, nice bathroom, nothing to complain about there. This hotels location is a the very down of the "7", so it's pretty far from Cancun city, but if you don't wanna stay that far from the city, don't book in, pretty simple. I truly recommend this hotel!
"The Westin Resort & Spa is a great location "
Customer service was exemplary. I've read the negative reviews and gladly can't agree with any of them. I was very skeptical at first. When we arrived, we were upgraded from Deluxe Lagoon to Oceanfront at no extra charge. We were welcomed with smiles and received service with the same. The breakfast buffet is awesome. We ate lunch several times on the property while enjoying the pool and beach. We didn't get all inclusive because just a short ride into town on the roller-coaster/local bus for $1 each way, are plenty restuarants to enjoy lunch and dinner if you wish to mux it up a little. The room was cleaned daily by friendly staff. No signs of mold or dated furniture as mentioned in the negative reviews. Enjoying our last day here. We are not ready to depart. This hotel is at the end nearest the airport on hotel zone map. There are many vendors here who sell watersport activities, tours and souvenirs. Please be kind and just decline if not interested.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM