Set between Laguna Nichupté and the Caribbean Sea, this grand resort with an annex is 4.4 km from Museo Maya de Cancún and 11 km from Aeropuerto Internacional de Cancún.
We had a wonderful stay at The Westin resort & spa Cancun. The beds are very comfortable. The rooms are clean. The breakfast was not cheap but excellent. Concierge is very friendly and helpful.Comment of B. Patrick , Belgium the 2016-08-19
It's was our 1st time in Mexico & had flown along way just to be their, coming from Australia . We normally take holidays every winter over seas & I must may this was the best hotel & service buy far. The moment of arivel we were givin a lovely room in the royal club the staff there was amazing & made sure our stay their was just as amazing . I was very sad when the time come to leave . What any traveler wants the Westin resort sure have beautiful rooms , beautiful views , the best staff , free wifi to keep in touch with loved ones while away & free drinks after 5pm each day . Heaven on earth that's for sure !!! We were actely traveling for 6 wks & I must say the Westin certainly set the bar high for any other hotel we stay at now ! When we left cancun we flew to cabo & I have to say I wish I was still at the Westin . Thank you for such an amazing experienceComment of F. Brooke , Australia the 2014-07-17
Stayed because I wanted to visit Mayan ruins, and this hotel suited the purpose. The rooms are spacious and airy, the staff were fantastic.Comment of M. Alan , Australia the 2014-04-25
I absolutely loved every minute of my stay. We were treated like royalty and our stay was extremely special. We ate at each restaurant for almost each meal. Everything was very romantic and the staff is superb. The staff new us by name and we felt at home.
Great Westin property.Great location. Good shopping and food at the mall.Very neat and clean room. Great beach. Our first room was not in a great location on the property. I asked to be moved. They did move us to a wonderful located room. All the staff was over the top.Personable and very attentive.The food and drinks at all the Westin on site venues are good and not over priced.
"Nice Quiet Place to Chill Before Going Home"
We spent a week in Playa del Carmen area and wanted a hotel to spend a few extra nights in Cancun. Checkin process was very easy and were able to accommodate early access to our rooms. We were in the Royal Beach Club building which was even more relaxed than what I saw in the regular hotel. My only complaint about the rooms was the refrigerator in most cases an old mini bar really doesn't cut it so why keep it in the room and call it a fridge.
"Outstanding customer service. Huge beach front."
Me and my friend stayed here one night before our flight back to LA and wish we had stayed here the whole week! the beach was pure white and huge! there was construction at the hotel but it was done by 5 PM and not really noticeable. probably the reason for lower rate we got..the staff was all super friendly and attentive and went above and beyond to make sure we were taken care of. I've always stayed in playa del carmen but i will be back here more offen!
"Disappointing for an SPG hotel"
Well from the start the reception was lukewarm and made me feel very unappreciated as a loyal spg member. The rooms were humid and a fault with the air con meant everything felt damp. The door to the bathroom would not shut without a large slam, and the bath was too small with a painful marble lip, the shower was fine though. The bath had also been repainted including the plug hole and the overall effect was shoddy workmanship. The club lounge was not open for drinks theoughout the day, but instead had a happy hour 5-7pm, where you could order a restricted menu of cocktails. You also had to sign for everything which I felt was more intrusive than a normal lounge. The RBC beach was stoney, but nicely separately from American spring breakers! On site food, drink and spa services we London + prices for UK travellers Overall I am underwhelmed and wouldn't return
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM