Set between Laguna Nichupté and the Caribbean Sea, this grand resort with an annex is 4.4 km from Museo Maya de Cancún and 11 km from Aeropuerto Internacional de Cancún.
We had a wonderful stay at The Westin resort & spa Cancun. The beds are very comfortable. The rooms are clean. The breakfast was not cheap but excellent. Concierge is very friendly and helpful.Comment of B. Patrick , Belgium the 2016-08-19
It's was our 1st time in Mexico & had flown along way just to be their, coming from Australia . We normally take holidays every winter over seas & I must may this was the best hotel & service buy far. The moment of arivel we were givin a lovely room in the royal club the staff there was amazing & made sure our stay their was just as amazing . I was very sad when the time come to leave . What any traveler wants the Westin resort sure have beautiful rooms , beautiful views , the best staff , free wifi to keep in touch with loved ones while away & free drinks after 5pm each day . Heaven on earth that's for sure !!! We were actely traveling for 6 wks & I must say the Westin certainly set the bar high for any other hotel we stay at now ! When we left cancun we flew to cabo & I have to say I wish I was still at the Westin . Thank you for such an amazing experienceComment of F. Brooke , Australia the 2014-07-17
Stayed because I wanted to visit Mayan ruins, and this hotel suited the purpose. The rooms are spacious and airy, the staff were fantastic.Comment of M. Alan , Australia the 2014-04-25
"Great short relaxing vacation "
I had a great experience despite weather not cooperating with our beach plans. Hilario Santos took a great care of me and my friend contacting me even before arrival to assure of transportation from airport being set up, and early check in requested. He also helped to arrange great trip to a Tulum with snorkeling and ceynote experience with Go Natural company. But the most outstanding memories were created in Heavenly spa. First day I had a massage with Laura as a masseuse. It was good: very relaxing and just right pressure. Two days later considering windy and Ratner cool weather, my friend and I decided to sign up for Temazcal experience in the spa. Not knowing much about this authentic Mayan sweat lounge tradition, we were up for the greatest ever treatment for body and mind. Very much recommend to everyone seeking inner peace, exploring themselves, and open minded. It is a wonderful tradition delivered by caring natural healer. One of a kind experience!
"Nice hotel and friendly staff "
We enjoyed - food could be better but everyone very helpful. We didn’t want AI and the Westin worked out fine. We actually drove our rental car around. The hotel was good - Cancun was not so great for us. The people outside of the hotel weren’t too welcoming. The pools, beach, and Spa were great at the Westin.
"Best value for money"
This resort is a hidden gem for SPG Platinum members. Firstly, it is SPG category 3 hotel and for only 7000 points a day you will get 4 star treatment. Secondly, as a Platinum member you will get not only free breakfast but also free drinks and appetizers from 4pm to 6 pm. It was our 3rd stay at this hotel. We had promotional package and stayed at Royal Beach club at this time. Our Laguna view room was big, clean with balcony. The bathroom is nice but shower pressure is low. The beach: Beach is great. Always plenty of chairs and towels. Staff is very friendly, polite, helpful. Concierge Hilario Santos is one of the best I have ever seen.
"Renovated outside- rooms are in disrepair"
We stayed at this hotel on new years eve and knew it had just finished (or hoped they were finished) renovations. We spent extra points to upgrade our room to ocean front. We were extremely disappointed. This hotel doesn't come close to meeting SPG'S high standards. The outside renovation is beautiful with lots of stone but I don't think they touched the pool- very old style looking and doesn't go with the modern look of the outside. Beach was wonderful, though being east and with the height of the building you lose the sun very early. Food in the restaurant was very good but service has no follow through. I had to go into the bar myself to get what I was waiting for. The real problem is on the inside. Hallway carpets are water stained and filthy. Our room had a yellow stained refrigerator inside. The housekeeper was nearby when we arrived so she tried to clean but was unable to. Drawers were difficult to open or didn't shut properly. Either light switch didn't work or bulb was burnt out by entry door. The bathroom had most of the problems. Every seam in the bathroom had loads of white caulking, a bad patch job. Our faucet moved from side to side and was not attached to the counter. Toilet paper holder was broken. Hinges on the shower door was rusted and decaying looking. One would not want to get near it. Our vanity mirror was also rusted. Bathroom door was damaged. The rest of the room looked fine- just old. The bed was super comfortable. Not everyone who works there is on the same page though- our bellman told us we could have 2 bottles of complementary water (with gold status) but housekeeping didn't want to give us another bottle but to her credit she did because she didn't want to disappoint me-I think she felt bad about the frig. We arrived in the afternoon and went to the beach, there were no towels available but so many used towels laying on all the chairs. At the end of the day we were able to get 2 clean ones and took them up to our room to ensure we would have towels for the next day. I tweeted SPG assist because of my disappointment with my room, towels, and to request late check out because I couldn't get the front desk to answer after numerous attempts. They reach out to hotel management. The manager contacted us in the lobby later that evening and apologized for the condition of our room and promised compensation in points refund. I couldn't hear how much but it didn't happen anyway. I do resent using my points and paying extra for this room. Usually Westins are very upscale- Shame.
"I am disappointed. first Westin experience, really disappointing."
Seems that renovation/construction is finished, but still very disappointing. Worst SPG experience ever. 1. The hotel was not easy to find. You will not find anything about "Westin" or "SPG" outside their lobby. I had to ask to make sure I was in the right place. BTW, I emailed twice asking about renovation progress, no one bothered to reply. The email address are from their website. No excuses. 2. When we arrived, no one bothered to help us with parking. One guy asked to move my car to *somewhere*, but another guy told me "sir you can't park here" and he asked me to move my car yet again. Where did the valet parking go' 3. The front desk guys were proud, and even condescending. When I ask about late check availability, he simply replied no without even asking my room number. 4. Room is cheap, everything in room is cheap. It is basically a motel room. They say their room is Mexican style, but who would call a trash bin with the recycle icon "mexican style"'''!!! Tub has stain. Water temperature is extremely hard to adjust, either too hot or too cold. took me 5 minutes before I can take a shower. The room door is not well sealed, you can hear people walking and talking outside at night.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM