of TripAdvisor Travelers recommend this hotel
I choosed to stay at this Hotel, sure to find relax and superb guest service. Unfortunately this was not the case. No "happy birthday" from the staff in the lobby, first room assigned had a terrible smell of cigarette. Second room assigned had cold water from the shower, broken hottub drain, broken bulb light. Do you expect all of that in a "five star hotel", "AAA 5 diamond hotel"' I don't think it's normal, I felt like being in a 3-4 star hotel. Towels absolutely not soft, seems they don't change them so often, staff not so friendly. The only decent thing is the location, but you can find The Plaza nearby and i'm sure they are a real 5 star hotel. Plus I contacted them to request explanations and a refund, because I never experienced the luxury they were talking about and they ruined our birthday and stay in NYC, but never got an answer. I am totally disappointed and will never choose Trump Hotel again.
"Over the top GREAT!"
WOW! That about sums up my 3 nights here! Where do I begin.......doormen assisting with everything on arrival including handing us bottles of water; majority of staff greeting us by name when coming or going from the building (no...we are not famous people); oversized room with the most divinely comfortable bed; a kitchenette that included a cooktop stove and high quality dishes (yes...we used these things for making quick lunches between our NYC activities); huge marble bathroom with top quality bath products and fluffy towels; a large box of delicious chocolates on arrival and nightly chocolates next to the bed, along with water, during evening turndown; fresh bouquet of flowers delivered on day 2; on the lower level is a very comfortable gym area including an 86 degree saltwater pool, sauna and steam room, cold water face towels, self coded lockers, and all the bottled water and fresh fruit you could want. The staff in the gym are really polished and professional. They clearly understand customer service. Breakfast is good...really good!! High quality foods, teas and coffee. Really enjoyed reading the paper and starting my day off with a superb meal and service. I have traveled extensively across the world for many decades and really cannot understand how anyone could write a poor review on this hotel. I would love to stay here again one day!
"Best staff in NYC"
Amenities unsurpassed.. staff incredible, location is great. The staff anticipated our needs and made us feel very welcome . You cannot find a better location. The rooms have great views. I would recommend it for families or pet travelers
This place is hideous, tacky and dated. The staff (except for the city police) is arrogant and look down on people. The will not help. You cannot find the bathroom, and when you find it, you see the kind of mess that only poor design can create. The elevator can take up to 20 minutes to arrive and just in general the food is disgusting. Take your picture and keep going. Yuck!!!
Our family paid for an executive room for a Christmas break but the staff upgraded us to a suite when they found out we were military. The service was second to none and the suite was breathtaking. After all the hustle and bustle of the city this was such a relaxing retreat and the views from our room took my breath away. This is the second Trump hotel I have stayed in and the second time they have given VIP treatment. The beds in the Trump hotels are the most comfortable I have ever slept in.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM