of TripAdvisor Travelers recommend this hotel
"a strange design hotel"
you may like or you may hate it, the hotel's room's design and colour may make you uncomfortable, may be so called the artist preferred hotel, so disappointed with the half board dinner which you have to pay if you want continue the booking. Anyway very interesting of the lobby design and the professional reception staff.
"A unique and different hotel experience"
Visitting Firenze for the first time with my wife and her sister. We booked the UNA Hotel Vittoria based on their website and a good deal. We booked three nights for an extended weekend. From the outside the hotel looks quiet traditional with a calm and clean front facade. But when you enter the hotel lobby thinks starts to change fast. The look is now what I would describe as "artsy" without being intrusive. It is a feast for your eyes - not a bad thing if you are waiting in line (which we didn't have to). Each hotel room is different and you must accept some no classical hotel interior elements like mirrors in the ceiling and different kind of coloured light sources. But - again - it is balanced and not too much. The hotel is located in walking distance to nearly every major sightseeing and the city centre. The breakfast was good and the service level high. I would be happy to book another stay at this excellent hotel.
"Boutique style and conveniently positioned"
Overall we had a very pleasant stay and the staff were all very friendly and helpful. It was in a perfect position for us, outside the main city but within a 20min walk to the historic centre. I’ve seen some other reviews and understand where there are coming from as it is a bit quirky and boutique in nature with the décor and room layouts but as long as you’re open minded it’s a very nice. There is wasted space in the room and it could do with a sofa but apart from that they are very well appointed and have all the added soaps, shower gels etc that you could want. There is a room minibar but no way to make a hot drink and although you could get these from the bar our main criticism was that it didn’t often have a member of staff there and you had to find someone to serve you, I would stay there again though.
"Quirky But Ultimately Disappointing"
For this hotel think black, dark and gloomy. This was the most disappointing of the 14 hotels we stayed at in Europe. Our room on the second floor was small and claustrophobic. This was compounded by the cupboard/wall at the end of the bed, the inadequate LED lighting and the revolting purple/blue tiles in the glass walled bathroom. The bathroom also had some strange odours.The electronic light controls in the room were very annoying and there was no tea/coffee making facility in the room. Downstairs the staff appeared totally disinterested in helping or assisting anybody and appeared totally immersed in their Computer screens. The bartender at the small bar off the foyer was however quite helpful and probably the best asset of the property. The breakfast was adequate. Warning do not move the chairs in the outside bar area or you may get a reprimand. A touch of Fawlty Towers here.
"Poor standard for a 4 Star"
We had previously stayed at the UNA Hotel in Modena and were very impressed so we booked this one in Florence. It was very disappointing. We were expecting a chain to have consistency but not so. The only consistency is the quirky, modern fixtures in the hotel but other than that this hotel disappointed in many ways. There are various artistic space fillers and the bedroom doors have characters painted on them which although quirky the overall feel of the hotel makes it look tired. The room was small and very dark and gloomy. During daylight it was not so bad as with the windows open external light made it a bit brighter, but at night it was very gloomy. The view from the room was awful, half was of a covered by a screen the other half of a shrub growing over the wall so pretty much no view. There is extensive use of black walls not just in the room but also in the corridors. The lighting in the room also didn't help so the overall feeling in the room is very gloomy. There are no side lamps, there is a small wire like lamp with a small LED at the end that is barely bright enough to use as a side lamp. The room was also very small and there was a tabletop with 2 stools at the end of the bed making the room feel really cramped. The bathroom has a bath with an in-built shower. If you use the shower the curtain is a bit too light and short so drops just below the edge of the bath without enough surface tension to keep it out of the bath. The end result is that the curtain keeps flapping in the bath so you are trying to shower whilst pushing the shower curtain away from you. Very irritating, you also end up with a damp floor. The room was also cold and we didn't manage to adjust the controls to warm it up. Either they were not working or the presets cannot be adjusted. Either way the room was very cold. The bathroom became very smelly when you flushed the toilet or when you took a shower. ie. any time water went down the drains a smell of rotten eggs would emerge. Quite off-putting. The internet connection, whilst free kept dropping off and you had to re-enter passwords to reconnect and when connected was painfully slow. The room also has no tea or coffee making facilities which is quite unusual for a 4 star hotel. The breakfast service was OK, but not to the standards of a 4 star hotel. The staff also seemed somewhat dis-interested and busied themselves without much attention to the guests. Its a shame as we had a good impression of the UNA brand but it seems the brand consistency isn't quite where it needs to be. Would certainly not recommend this hotel. Find another proper 4 star. If you are coming by car be prepared for a 20Eur per night parking fee to park in the hotel car park.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM